Has anyone had any success when requesting help from Bing?
-
For the past month I have been struggling to resolve a problem with an increasing number of 404 crawl errors in Bing. (Only Bing reports these error, not Google and not Moz.) I did receive email from them requesting a server log (which I have now sent 5 times.) Their response, please send a server log. The last email I sent (6/21) explained there should be server log attached, if they did not get it, not why not? Do they have a restriction on file size? What other compression types do they accept? It has been very frustrating to deal with them and all of their responses are between 9 PM and midnight. Almost a week later, no reply.
Any suggestions how I can get out of this seemingly endless loop and get a helpful response during normal business hours (PDT)?
-
When I've tweeted with Duane Forrester in the past about communicating with Bing, he's said to use this URL https://support.discoverbing.com/eform.aspx?productKey=bingwebmaster&ct=eformts&scrx=1. I'm guessing you used that, but putting it out there just in case you had tried a different method.
Also, hello to the (almost) Central Coast! I grew up in Santa Maria, and have fond memories of the Mid-State Fair. Headed back that way next month for my high school reunion and to fill up on strawberries and tri-tip.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Direct / (none) Spam Traffic Help
In July 2015, we experienced an over 1,000% increase in traffic and it has remained like that ever since. It's all spam traffic and I have no clue how to get rid of it. I added in your typical .htaccess blocks from known culprits with little to no effect. Read up on Ghost traffic and applied filters to no effect. The spam is completely distributed as far as I can tell both geographically as well as by network providers. Where once we had pretty decent bounce rates of around 50%, now, since all my Analytics data is meaningless - it's around 90%. I could apply a filter but beyond my GA account providing no insights, I'm also concerned about the increased use of server resources. I'd ideally like to stop the traffic completely. The only distinguishing feature of the traffic that I have been able to determine is browser size. Comparing June 2015 to July 2015 we saw the following: Browser size visits: 620 x 460 = 6,828 vs 0, 610 x 450 = 175 vs 0, 1330 x 630 = 71 vs 1, 1890 x 940 = 67 vs 0, 780 x 580 = 58 v 5. Other than that, I can find no unifying theme to the traffic beyond being traffic hitting our homepage and having no medium. Nothing special that I am aware of happened in July. We didn't do any sort of...really anything. We did have our network compromised by ransomware in the beginning of June, which we promptly ignored and restored backups - at no point did we try to contact the criminals, but I am doubtful there is any connection considering that our website is remotely hosted. If anyone has any suggestions or has seen anything like this before, please let me know. spam-traffic.jpg
Reporting & Analytics | | Nivik230 -
Help with GA Filters - IP Addresses
I'm having a hard time filtering out both of the IP addresses at our office. One is easy with regular expressions, but the other one does not seem to be working. Here are the two IP addresses: 2606:a000:4e2b:d500:61d9:9d4e:c539:ea86
Reporting & Analytics | | ReunionMarketing
174.99.90.148 I set up these two custom filters and neither worked for the longer IP address. 2606:a000:4e2b:d500:61d9:9d4e:c539:ea86|174.99.90.148
2606:a000:4e2b:d500:61d9:9d4e:c539:ea86|174.99.90.148 Would you please help steer me in the right direction? Thanks as always MOZ friends!0 -
Yahoo and Bing Ranking Hits
Morning, Has anyone else in the UK seen a massive ranking shift on Bing and Yahoo over the last week? One of our eccommerce client's main keywords was ranking #3 and #11 on Bing and Yahoo respectively last week, but today they've dropped to #32 and #35. It seems rather strange as pretty much all of the main keywords have increased on Google. In fact, pretty much all of the Google rankings are the highest they've been since the SEO campaign commenced in October/November! Cheers, Lewis
Reporting & Analytics | | PeaSoupDigital0 -
Yikes..what is this? "We have detected that the root domain xxxxxx.com does not repsond to web requests"!!!
Can anyone tell me what this means? "We have detected that the root domain xxxxxx.com does not repsond to web requests. Using this domain, we will be unable to crawl your site or present accurate SERP information"
Reporting & Analytics | | MannixSEO0 -
Has anyone experienced Google Analytics track the page visit to a "thank you" page, but not the goal conversion?
Has anyone experienced where Google Analytics would track the page visit to a "thank you" page, but not the goal conversion that should result? The goal had worked for a long time as it is as just a goal url with head match. No funnel. Not case sensitive. For about four days now, no conversions have been recorded, but Google Analytics shows hundreds of people visited the page that should trigger the goal. Additionally, we have received the hundreds of leads. A Screaming Frog search shows the code is embedded throughout the site. For the interested, the GA code looks like (and the 8 Xs are the correct number on the site): Am I missing something?
Reporting & Analytics | | 352inc0 -
Google Product Feed help
Hello, We are working with a particular service that uses our Google product feed to pull information. We wanted to add product info such as dimensions and hex colors for each product to better service the third party we are using, but we not sure if this is something Google supports in their feed. Would it cause any problems if we added that info in? Thanks for any help! Also, my knowledge regarding a Google product feed is lacking so if the question is confusing or I didn't give enough info on our situation just let me know and I'll do what I can to better explain.
Reporting & Analytics | | ClaytonKendall0 -
I am new to SEO. Would appreciate anyone share with me how can i further optimize my website to attract more visitors based on this scenario?
Hi all, Thanks and really appreciate for your time helping me out here, and i am very new to SEO. Just a brief introduction, our team have been developing a gaming review website (specifically targeting MMO game, facebook game, and browser-based game) since September 2011, and the website show significant improvement for the 1st month, and we got daily UV spiking up to 2k in November. The issue here is that the visitors start to become very stagnant, and even dropping now. Even though we try hard to publish more game reviews and there is NO IMPROVEMENT AT ALL for past 2 months in terms of number of visitors, and we have no idea how should we further proceed to attract more visitors...We have about 7 k site pages (however not all are with content). For the past 2 months it seems like there is nothing going on that proportionate to the effort we put in. Pretty discouraging, so we decided to sign up SEOMOZ to get SEO help from the community here. Some general questions we have: 1. Is it because of the the quality of the content we write ? (not enough keyword density, review too short, etc). 2. Is it because of the website designed not user friendly and not optimized? 3. Is it because of the general gaming trend, or other competitors? 4. Are we penalized by google by any chance? Are we spamming or anything wrong that deter our improvement? 5. Our main revenue source is on advertising, and currently we are using adsense. Would the ads placement affect anything? 6. Based on your knowledge and expertise, any advice would you give us? Would appreciate if you can take a kind look at the website to understand the scenario better: www.gameonline2.com, with 3 subdomain of: wiki.gameonline2; gameplay.gameonline2; cheats.gameonline2. For your reference, example our competitors are: www.onrpg.com; www.bbgsite.com; www.mmohut.com I would be happy to share with you any further information including google analytics if needed. I have report generated from SEOMOZ but i would appreciate the pros to help me take a look to give me a more complete ideas of how can i further improve to gain at least 10k visitors per day. Thanks again for your kind help and time. Andrew
Reporting & Analytics | | andrewsoh070 -
Bing Vs Yahoo Rankings
I was under the impression that Bing powers yahoo search. However, I am recieving a large difference in ranking on some keywords in the two engines. Can anyone ask what or why this is happening? Thanks, Brandon
Reporting & Analytics | | GCSMasone0