Can't setup new campaign
-
Hi everyone,
I'm trying to set up a new campaign for a website which has Cloudflare installed. After I enter the campaign name and URL the loading circle comes up and spins for a while, but then it just stays on the same page. No error message is given. I can't get to the next page of the setup campaign form sequence so that I can set up this campaign.
Has anyone else had this problem and is there any fix?
Thanks in advance
James -
Hey there,
I am really sorry you are running into this issue. It is very difficult for us to investigate these type of issues through the Q&A forum. Can you please send the information of your issue to helpo@moz.com so that we can look into this further for you? That will help us investigate the issue and send the information over to our engineers.
Thanks,
Chiaryn
-
I am having the exact same problem. I get as far as entering the campaign name and the URL and that's it. Ajax loading wheel for a minute and then nothing. URL is http://www.profr.org.
-
Hey James,
I am sorry that you are having some trouble creating a campaign. It would be really helpful if you can send the URL that you are trying to create the campaign for to either http://moz.com/help/contact or help@moz.com (both should be working now). Unfortunately, we can't investigate what may be causing the issue without know what the site is.
I look forward to hearing from you there soon.
Chiaryn
Help Team Ninja -
Hi James! We're having some issues right now with email, but if you send us the details of your campaign here: http://moz.com/help/contact, we'll dive in and get things sorted for you.
Thanks!
Jen
-
Think you should contact support: help@moz.com
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz site crawl doesn't work
The Moz site crawl isn't working for my campaign, but works for the site's on demand crawl. The search should not be disallowed by robots.txt or the headers. I'd like to be able to track the website for the campaign so I can see SEO gains / losses and increases / decreases in indexing.
Getting Started | | DrainKing0 -
Hi, how can I improve my keyword list to rank my products?
I am Cecilia and I work as a marketing officer in Echo parts brand, please ahelp in the use of this program about the keywords categories to improve my ranking, in this moments is to short, i appreciate the help you can give me
Getting Started | | ceciliaosio1 -
We're in Australia are webinars offered during our time
The hours offered for the Moz training are not in our business hours, they're inconvenient.
Getting Started | | RepositPower0 -
Do you have a tool to track blogger's product reviews?
Can I enter a blogger's product review URL and see what other bloggers have either shared that review on social media or written their own reviews on the product?
Getting Started | | PerfectTD0 -
I haven't used Moz and you've been billing me. Please refund thanks
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
Getting Started | | Completebanker0 -
How Do I Scan My New Site & Grade My Work With The Robots Turned Off? For Pre-Inspection before I launch my Site?
I have a new site that has all the bots turned off so google can't index my site until I'm finished it. I've been working on this site for a couple months now optimizing and I was wondering if there was anyway I can run a preliminary scan on the site for my titles, URLs, Headers, Alt Tags and pretty much anything else that will grade my work and tell me if i did anything wrong? Can MOZ do this with the Bots turned off? Thanks
Getting Started | | Inframan0 -
How can I find out what is the list of keywords I currently use in my website?
How can I find out what is the list of keywords I currently use in my website? In other words I want to know my current state of keywords
Getting Started | | Rosalia.Perez0 -
Cant add a new campaign. Keep being sent back to home screen
Hello. Every time I try to add a campaign it brings me back to this page... http://analytics.moz.com/pro/home Can someone help
Getting Started | | digitalmedialounge0