NAP No mail delivered to physical location
-
Hello,
First question here on moz. I live in a small town, and some of my clients do as well. Some mail is delivered to physical locations, however most mail is delivered to PO Boxes. I have tried with some success to get the mail workers to flag Google and others post cards. Otherwise I am not able to verify ownership. Any ideas or help on how to verify businesses that don't get mail at their location would be great.
Dave
-
You're welcome, Dave. Good luck!
-
Miriam,
Thanks so much. I will try the troubleshooter.
Dave
-
Hi David,
While Ruben is correct that the use of P.O. Boxes is a violation of the Google Places Quality Guidelines, there is a chance that you can get help with this via the Google Troubleshooter located here:
https://support.google.com/places/
Click the contact button and go through the troubleshooter. You should see a blue 'Call Us' button appear in the form and if you can speak to a Google rep, they may be able to help you with the verification issue.
However, before you can do this, it's important to understand that any Google+ Local page you create must be based on the physical location of the business in question and not any associated P.O. box. So, for a client in this town, you'd need to create the listing, have postcard verification fail and then go through the troubleshooter in hopes of getting direct help from Google staff in verifying the validity of the business. This will be extra work on your part, and you should prepare you clients for this hangup by explaining Google's limitations in regards to small towns like yours where everyone picks up mail at the local post office. Be sure not to guarantee that you can get the listing verified for them, but tell them that you will make a best effort to make it happen.
Hope this helps!
-
Ruben,
Thanks for the reply. To clarify, these businesses have physical locations, they just don't receive mail at their location.
Any ideas in this scenario?
Thanks for your help,
Dave
-
Dave,
I would be careful about verifying businesses that do not have physical addresses or have clients at those physical addresses. Google is very clear about this being a violation of their guidelines. https://support.google.com/places/answer/107528?hl=en
Granted, I'm not the google police, but it's something I would recommend you considering.
Best,
Ruben
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Knowledge Graph is ranking for Brand+Location keyword, but not for Brand name.
Hi, for my brand Knowledge Graph is ranking for Brand+Location keyword, but not for Brand name. Do anyone know why?
Image & Video Optimization | | danielax1 -
What (Local SEO) NAP to use when your country doesn't use Suite #s?
New Zealand does some good things, for example we grow hairy fruit called Kiwifruit, put other fruit into bottles and call it Sauvignon Blanc, but we can also be a bit, well...fruity. My problem is that when we Kiwis list out NAPs we do it like this: ABC Company, Level 1, 123 Example St. Now the fruity bit is we don't have Suite #s, there is never: ABC Company, Suite #400 Level 1, 123 Example St. We just expect you to go up to level 1 and bl@ody well find the office thanks very much (yea there are signs). It seems like a Local SEO shared office situation but it's the whole floor! I'm worried if I get an office in an office building then I will have my results merged with Extremely-Boring-Accountant and Angry-Lawyer who happen to be on the same level. What's a Local SEO aware guy to do?
Image & Video Optimization | | BruceMcG0 -
Google+ Local Listing - No Physical Address
Hi everyone, I have a client who won't be renewing his lease for where he conducts his business. Instead he will be working from home. That being said, he does not wish to have his personal address details showing within his local listing. Is there any other way to still show for Google Local without a personal or business address? Is a PO box possible, other there any other alternatives? Thanks in advance. Leo
Image & Video Optimization | | nimbleo0 -
Citations for service providers and different locations
My clients are mostly photographers who work from home, so service based and dont have a full address listed or fear to and many want to service bigger cities and not cities they live in, or want more than one city and state. What are best practices for SEO for multiple locations as well as service providers?
Image & Video Optimization | | FeuzaReis120 -
Google+ Business Page Location Problem
I run a business in the St. Louis area. Oddly, St. Louis is broken up into more than 100 municipalities. Google keeps listing my plus page by the small municipality I am in within St. Louis, which limits my ability to show up in the St. Louis local search results. However, other businesses in town are being listed under St. Louis instead of their municipality. Any ideas on how to change this? When I go in and try to change it myself, it just stays the same. Thanks, Steve
Image & Video Optimization | | BardolLawFirm0 -
Google+ Local/Places isn't displaying my suite #. Should I leave it out of NAP on other directories, too?
HI All, For some reason Google is not displaying the suite # for a client of mine in Google+ / Places. I've entered the suite # in the back-end of Google+ / Places and it shows there when I log in, but the public version of the listing omits it. So the question is, should the NAP in other directories omit it as well? Google knows it exists, but is choosing not to publish it... Thanks! Zack
Image & Video Optimization | | HammerandHand0 -
Which direction should I go with NAP change?
After watching Benu Aggarwal's webinar, I have updated the NAPs for local search for one of my clients. She recommended getting rid of "Inc" for incorporated companies if that is not how the name is displayed in other places. Most of the NAPs already had the Inc, but some spelled out "Incorporated", and a few left out the inc entirely. So my question is - How much damage do you think is caused by having a minor difference in the name, such as "Inc"? Is it worth my time to edit listing just for that one minor change? I'm guessing yes, but just wanted to hear some opinions.
Image & Video Optimization | | jastos0 -
Can you get in trouble/get results by sub-dividing one physical address into suites for local search?
We have a client in our area that offers a multitude of home services -- plumbing, HVAC repair, landscaping, etc. -- out of one physical location. It makes it difficult for them to rank highly for all of their services in local search since many of the competitors that rank highly only offer one of the services that they do. They have come to me asking if they could create a Google place page for each service by making imaginary suites for their main address. So, for example, plumbing would be located at 100 Main Street, Suite A; and HVAC repair would be located at 100 Main St., Suite B; etc.? Seems like this is either a great idea or could get you into some Google trouble. Has anyone experienced anything similar? Thanks
Image & Video Optimization | | monkeeboy0