NAP No mail delivered to physical location
-
Hello,
First question here on moz. I live in a small town, and some of my clients do as well. Some mail is delivered to physical locations, however most mail is delivered to PO Boxes. I have tried with some success to get the mail workers to flag Google and others post cards. Otherwise I am not able to verify ownership. Any ideas or help on how to verify businesses that don't get mail at their location would be great.
Dave
-
You're welcome, Dave. Good luck!
-
Miriam,
Thanks so much. I will try the troubleshooter.
Dave
-
Hi David,
While Ruben is correct that the use of P.O. Boxes is a violation of the Google Places Quality Guidelines, there is a chance that you can get help with this via the Google Troubleshooter located here:
https://support.google.com/places/
Click the contact button and go through the troubleshooter. You should see a blue 'Call Us' button appear in the form and if you can speak to a Google rep, they may be able to help you with the verification issue.
However, before you can do this, it's important to understand that any Google+ Local page you create must be based on the physical location of the business in question and not any associated P.O. box. So, for a client in this town, you'd need to create the listing, have postcard verification fail and then go through the troubleshooter in hopes of getting direct help from Google staff in verifying the validity of the business. This will be extra work on your part, and you should prepare you clients for this hangup by explaining Google's limitations in regards to small towns like yours where everyone picks up mail at the local post office. Be sure not to guarantee that you can get the listing verified for them, but tell them that you will make a best effort to make it happen.
Hope this helps!
-
Ruben,
Thanks for the reply. To clarify, these businesses have physical locations, they just don't receive mail at their location.
Any ideas in this scenario?
Thanks for your help,
Dave
-
Dave,
I would be careful about verifying businesses that do not have physical addresses or have clients at those physical addresses. Google is very clear about this being a violation of their guidelines. https://support.google.com/places/answer/107528?hl=en
Granted, I'm not the google police, but it's something I would recommend you considering.
Best,
Ruben
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
NAP: Best practices on your website?
My store currently has 2 location and will soon have 3. I was wondering what the best practice for listing your address information on a website. I currently have all 3 listings on one page, but would like to have a separate page for each location (to include managers and specific location info). My question is what is the best practice for listing locations on a website (for SEO)? Should I have a landing page with all 3 and their NAP info then have a link to the specific page with the same NAP info. Would having that info twice be a negative?
Image & Video Optimization | | nat88han0 -
Once you start fixing Local citations with correct NAP, is it normal for your rankings to plunge at first?
I strongly believe that I have received the most solid Local advice I could from these forums and have started (in just a few days) to make the needed corrections. At the same time I'm somewhat excited and optimistic that it will be a long journey but that it's a learning process. About 5 days ago, I set my website up with "City landing pages" and I started plundering through google, fixing and claiming and correcting as many citations as I could with correct NAP. The journey still continues today as I just got my Bing Local card in the mail and verified. I went to check my rankings on Google Maps, just to see if anything had changed and sure enough it had. My listing had been holding strong at page 10 (which drives me nuts) and now after 5 days of solid work its on page 18. I have to assume that because I'm stirring the dust perhaps Google is confused and maybe in a month or so things might start moving the other way? Thoughts?
Image & Video Optimization | | jonnyholt0 -
Google+ Local Listing - No Physical Address
Hi everyone, I have a client who won't be renewing his lease for where he conducts his business. Instead he will be working from home. That being said, he does not wish to have his personal address details showing within his local listing. Is there any other way to still show for Google Local without a personal or business address? Is a PO box possible, other there any other alternatives? Thanks in advance. Leo
Image & Video Optimization | | nimbleo0 -
Thoughts on Google's New NAP Dispaly on Google+ Local
Hi, Do you think ACTION needs to happen based on Google's new NAP formatting change? They are changing Suite or STE to #. So for example 265 Racine Dr #100 Wilmington, NC 28403 Even if you enter in Suite they change it to pound. I am wondering the thoughts of the community of the following: 1. Do you think Google knows that STE, Suite, and # are all the same 2. Do you feel that we need to change ALL online local business listings and our website to match this change. 3. Here is the letter from Google on the matter FROM GOOGLE: Thanks for informing us about your address appearing differently on your local Google+ page than it does on your dashboard. After looking further, we've determined that 240 Stockton St #300 San Francisco, CA 94108 is an appropriate way for your listing to be displayed. Note that the address on your page might be different from what you've input into your dashboard. Our processes might alter user-input addresses to make them more standardized and easier for users to access. Thanks for understanding. Best, Nathan
Image & Video Optimization | | WebBizIdeas
The Google Team0 -
Multiple Store locations Google Local
Hey there, Is it best to create an individual page for each store location? Or is it best to create one page and plot different locations? Thanks, Dan
Image & Video Optimization | | Sparkstone0 -
Would listing an address on a location page for a franchise count as a citation?
If a small franchise with 15 locations implemented location pages for each location including address and phone then made them crawlable by the search engines and also accessible through a store locator, would this be counted as a citation for the location?
Image & Video Optimization | | JoshuaRich60 -
Google+ Local/Places isn't displaying my suite #. Should I leave it out of NAP on other directories, too?
HI All, For some reason Google is not displaying the suite # for a client of mine in Google+ / Places. I've entered the suite # in the back-end of Google+ / Places and it shows there when I log in, but the public version of the listing omits it. So the question is, should the NAP in other directories omit it as well? Google knows it exists, but is choosing not to publish it... Thanks! Zack
Image & Video Optimization | | HammerandHand0 -
Google Places - Different NAP on various directories...
My client's veterinary clinic uses a service called Localvets.com which is a division of Yext.com. This service updates listings and sponsors them across various directories. Since this is a referral service (they get paid for new clients) they use a custom phone number and custom website address for these listings. Question: Is this hurting the SEO potential of the Google Places listing since the N.A.P. are not the same? Thoughts?
Image & Video Optimization | | PMC-3120870