Managing Google Map Location for a remote wilderness lodge
-
Hi all, I’m working on a Google Maps and Google Plus issue for a client who runs a unique, very remote wilderness lodge. The lodge isn’t located near any road -- you have to fly 100+ miles on a small plane.
Their mailing address is a PO Box in a dingy little town 100+ miles from their actual mountain location. Therefore, Google maps and Google Plus think the lodge itself is located in this little town, and it shows them there on maps. That’s bad, because the kind of guests who come to this remote lodge wouldn’t want to stay in that little town.
We would like Google to understand that the lodge’s location is not the same as its mailing address. We have the GPS coordinates for the actual location.
My question is: how do I get Google Plus and Google Maps to correctly show the lodge pin at its GPS location on the map, rather than in the town that hosts its remote PO box?
Thanks for reading! Any insights?
-
Hi Bzmark,
Thanks for the clarification. The reason I asked is that it isn't permitted to create a Google+ Local page for a non-staffed vacation rental. Sounds like you're in the clear, as far as that's concerned, with this lodge.
I feel that Tim has correctly assessed this situation. There are multiple issues here.
-
P.O. boxes are not allowable addresses, so at some point, someone created a Google+ Local page (and likely other citations) for a location that is in violation of the Google Places Quality Guidelines.
-
Google's local product is mailing address-based - meaning that it is intended to feature data about businesses with physical addresses at which mail is received and to which humans come. While humans do come to this lodge, mail apparently doesn't come to it, taking it outside of Google's definition of a true local business and making it an unlikely candidate for local inclusion.
-
Since the lodge doesn't receive mail at its remote location, it would be impossible for it to receive a postcard for the purposes of verification, again, making it ineligible.
So, I think where you are at right now is that your client's business name exists within in Google's local product when it should never have been included in the first place, lacking a mailing address that would be legitimate in the eyes of Google. The client's location is being misrepresented by Google, and there isn't a clear path for cleaning this up, because there is no genuine mailing address to substitute in a cleanup campaign.
If the wrong location is misrepresenting the business and misleading customers, you could try to get the page deleted, but I think the best thing to do here would be to go through the Google MapMaker and Google And Your Business fora to see if you can make direct contact with Google staff for guidance with this matter. Typically, I would be sending you through a troubleshooter like this one (https://support.google.com/places/) but as you don't have a legit mailing address, it won't get you very far.
I think your only hope is direct contact with Google staff, who may either help you remove the listing or may allow you to edit it in some way. They won't be happy about the P.O. box, of course, but they may have some solution for you that will ameliorate the fact that the business is currently being misrepresented and is potentially misleading customers.
In the meantime, I do like Tim's suggestion of creating a custom Google map to embed on your website so that, at least, the website is properly directing guests to the location.
In sum, the business model is not appropriate for inclusion in Google's local products and your task is to do all you can to prevent potential guests from being misdirected.
-
-
Thanks for your suggestions! I have a feeling this is the way I'm going to end up going. If so, I will post back re: what works.
-
Hi Miriam, thanks for asking. It's a hotel.
-
Hi Bzmark,
May I ask for a little clarification on the business model. By 'lodge' do you mean a hotel (i.e. a staffed location to which guests come) or is this a one-off vacation rental (i.e. a single, un-staffed cabin out in the woods)? Please clarify.
-
Hey there,
That's a tough situation and to be honest I don't know exactly what you should do. Technically, you shouldn't be able to create a Google Places page for a business that only has a PO Box. They do this because they only want to list businesses with physical locations, but you do have a physical location - it's just somewhere else.
Anyway, I have a couple ideas. One is to edit the pin drop on your listing. If you edit the address for your listing, there should also be an option to edit the marker location (see attached). Just drag it to the appropriate spot.
If that doesn't work, you could try logging into Google Map Maker, requesting an edit to your location information and then leaving an explanation for the reviewers.
And if that doesn't work, you could just create your own custom map. This wouldn't change the information Google has about the business but at least you would be able to link to it from your website and show customers the actual location.
Hope this helps!
Tim
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is Google Filling in Search Forms?
Hi Mozers, Is it true that Google will fill in search forms and thus generate potentially thousands of pages by itself? We have a spike in number of pages indexed and it corresponds with the time we added an advanced search form to the site... Thanks for the advice! Yael
Intermediate & Advanced SEO | | yaelslater0 -
Google not Indexing images on CDN.
My URL is: http://bit.ly/1H2TArH We have set up a CDN on our own domain: http://bit.ly/292GkZC We have an image sitemap: http://bit.ly/29ca5s3 The image sitemap uses the CDN URLs. We verified the CDN subdomain in GWT. The robots.txt does not restrict any of the photos: http://bit.ly/29eNSXv. We used to have a disallow to /thumb/ which had a 301 redirect to our CDN but we removed both the disallow in the robots.txt as well as the 301. Yet, GWT still reports none of our images on the CDN are indexed.
Intermediate & Advanced SEO | | alphonsehaThe above screenshot is from the GWT of our main domain.The GWT from the CDN subdomain just shows 0. We did not submit a sitemap to the verified subdomain property because we already have a sitemap submitted to the property on the main domain name. While making a search of images indexed from our CDN, nothing comes up: http://bit.ly/293ZbC1While checking the GWT of the CDN subdomain, I have been getting crawling errors, mainly 500 level errors. Not that many in comparison to the number of images and traffic that we get on our website. Google is crawling, but it seems like it just doesn't index the pictures!?
Can anyone help? I have followed all the information that I was able to find on the web but yet, our images on the CDN still can't seem to get indexed.
0 -
Google Sitelinks Search Box
For some reason, a search for our company name (“hometalk”) does not produce the search box in the results (even though we do have sitelinks). We are adding schema markup as outlined here, but we're not sure about: Will adding the code make the search bar appear (or at least increase the chances), or is it only going to change the functionality of the search box (to on-site search) for results that are already showing a search bar?
Intermediate & Advanced SEO | | YairSpolter0 -
Google is indexing the wrong page
Hello, I have a site I am optimizing and I cant seem to get a particular listing onto the first page due to the fact google is indexing the wrong page. I have the following scenario. I have a client with multiple locations. To target the locations I set them up with URLs like this /<cityname>-wedding-planner.</cityname> The home page / is optimized for their port saint lucie location. the page /palm-city-wedding-planner is optimized for the palm city location. the page /stuart-wedding-planner is optimized for the stuart location. Google picks up the first two and indexes them properly, BUT the stuart location page doesnt get picked up at all, instead google lists / which is not optimized at all for stuart. How do I "let google know" to index the stuart landing page for the "stuart wedding planner" term? MOZ also shows the / page as being indexed for the stuart wedding planner term as well but I assume this is just a result of what its finding when it performs its searches.
Intermediate & Advanced SEO | | mediagiant0 -
Google is indexing the wrong pages
I have been having problems with Google indexing my website since mid May. I haven't made any changes to my website which is wordpress. I have a page with the title 'Peterborough Cathedral wedding', I search Google for 'wedding Peteborough Cathedral', this is not a competitive search phrase and I'd expect to find my blog post on page one. Instead, half way down page 4 I find Google has indexed www.weddingphotojournalist.co.uk/blog with the title 'wedding photojournalist | Portfolio', what google has indexed is a link to the blog post and not the blog post itself. I repeated this for several other blog posts and keywords and found similar results, most of which don't make any sense at all - A search for 'Menorca wedding photography' used to bring up one of my posts at the top of page one. Now it brings up a post titled 'La Mare wedding photography Jersey" which happens to have a link to the Menorca post at the bottom of the page. A search for 'Broadoaks country house weddng photography' brings up 'weddingphotojournalist | portfolio' which has a link to the Broadoaks post. a search for 'Blake Hall wedding photography' does exactly the same. In this case Google is linking to www.weddingphotojournalist.blog again, this is a page of recent blog posts. Could this be a problem with my sitemap? Or the Yoast SEO plugin? or a problem with my wordpress theme? Or is Google just a bit confused?
Intermediate & Advanced SEO | | weddingphotojournalist0 -
We are ignored by Google - what should we do?
Hi, We believe that our website - https://en.greatfire.org - is being all but ignored by Google Search. The following two examples illustrate our case. 1. Searching for “China listening in on Skype - Microsoft assumes you approve”. This is the title of a blog post that we wrote which received some 50,000 visits. On Yahoo and Bing search, we rank first for this search. On Google, however, we rank 7th. Each of the six pages ranking higher than us are quoting and linking to our story. 2. Searching for “Online Censorship In China”. This is the title of our front page. Yahoo and Bing both rank us third for this search. On Google, however, we are not even among the first 300 results. Two of the pages among the first 10 results link to us. Our website has an average of around 1000 visits per day. We are quoted in and linked from virtually all Western mainstream media (see https://en.greatfire.org/press). Yet to this day we are receiving almost no traffic from Google Search. Our mission is to bring transparency to online censorship in China. If people could find us in Google, it would greatly help to spread awareness of the extent of Internet restrictions here. If you could indicate to us what the cause of our poor rankings could be, we would be very grateful. Thank you for your time and consideration.
Intermediate & Advanced SEO | | GreatFire.org0 -
Google Adsense Good for SEO?
Is there any merit to the statement that Google will give some SEO value to sites that display Adsense? Or is there absolutely no SEO value for or against a site that displays Adsense Ads? Clearly, it would benefit Google's finance to give at least a small boost to sites that display Adsense, but do they do it? My guess is no, but I'm wondering ...
Intermediate & Advanced SEO | | applesofgold0 -
Google Places Duplicate Listings
Hey Mozzers- I know the basic process for handling duplicate listings, but I just want to make sure and ask because this one is a little sensitive. I have a client with a claimed and verified listings page, which is here: http://maps.google.com/maps/place?q=chambers+and+associates&hl=en&cid=9065936543314453461 There is also another listing (which I have not claimed yet) here: http://maps.google.com/maps/place?q=dr.+george+chambers&hl=en&cid=14758636806656154330 The first listing has 0 reviews, where the 2nd unverified listing has 12 fantastic 5 star reviews. We can all agree that if I can get these two listings to merge, his general listing will perform much better than it already is (the first listing has about 200 actions per months). So, what is the best way to merge these two without losing any reviews and without suspending my places account? Thanks in advance! Ian
Intermediate & Advanced SEO | | itrogers0