Creating a new campaign?
-
Hi,
Upon signing up I clicked the link to create a new campaign, but nothing happened. The background loaded and that was it. I tried refreshing and still nothing.
I went to the Pro dashboard and keep seeing "Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team."
Under campaigns there's no button I see to create a new one. The documentation about it here:
http://moz.com/help/pro/campaign-setup
is outdated.I tried putting in a support ticket but the link doesn't work, just redirects me back to the top of the page. I was using Firefox but switched to Chrome, but neither browser works.
Any ideas? I have to say this isn't exactly the best first impression...
-
Thank you, Sean! The workaround gets me in with no problem! I tried it on my Mac, and a Windows machine with no luck (the only computer it worked on was my Linux system running Ubuntu) so this definitely helps.
Thanks again,
Robert
-
Hi Robert,
I am sorry to hear that you having trouble accessing Moz Analytics. We have a small set of users that are unable to access our system. This seems to be an issue only with specific machines, since I am able to access your Moz Analytics account with no trouble, which means that it is a very difficult issue to fix. This may be resolved by trying another computer but if it is not try the solutions provided below:
It looks like our engineers have identified two possible causes and solutions for this issue:
-
Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
-
Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
You may also want to try to access the site through this link here: http://proxy.freya.moz.com/ which circumvents the database that causes the issue in some networks. This is not a workaround as you will not be able to access all sections of the tools.
Hope this helps and definitely let me know if you have any questions!
-
-
Hi Keri,
Thanks for the info. Unfortunately it still isn't working for me. I'll try another computer later today.
Thanks,
Robert
-
Hi! It looks like you ran across our help information for the older Pro version of the software. Current setup information is at http://moz.com/help/guides/getting-started/campaign-setup, which may help you some. I'd also suggest clearing your cache and Moz cookies, or trying in a different browser.
Our help desk has been assigned this question, but may not be responding right away because of the weekend, so I wanted to jump in with a couple of suggestions. Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Setting up Moz Pro campaign for a subfolder
Hi, I'm just setting up my first campaign and would like some advice please. I have a website and also within it a a number of pages in a sub folder. These are technically a different business to the main website and I would like to track them separately in Moz so they can have their own keyword lists and competitors etc. How do I do this? Do I set up two separate campaigns www.site.com
Getting Started | | craigramsay
www.site.com/subfolder I understand the first one might still report on the subfolder but I guess I could just ignore this. Thanks0 -
New campaign - invalid URL
Hi, Invalid URL when I try to set up a new campaign. I'm trying http://www.rogerspictures.com Thanks, Paul
Getting Started | | rogerspictures0 -
Why cant I add my site to a campaign?
I am trying to add my site www.dominickdalsanto.com to a campaign and it keeps telling me the URL is invalid. I have tried entering it as: dominickdalsanto.com dominickdalsanto.com/ www.dominickdalsanto.com http://www.dominickdalsanto.com Nothing works. I even tried the redirect domains I have ayres-seo.com and still nothing. I tried a few of my other sites too and it works for only one of them. It also would not take dominickinargentina.com Can someone help me please? Thanks!
Getting Started | | Ayres-SEO0 -
I'm setting up a new campaign and getting the error "This does not appear to be a valid URL" What's wrong?
I've tried multiple times (over 2 days) with every variation of the URL with no luck. Any ideas for why the URL does not seem to be working?
Getting Started | | jgrammer0 -
Why Moz New Users Are Left Alone?
New users when sign up to an application like Moz need concrete support to make them familiarized the basics at least, but Moz seems to be not realizing this hardship of the new users or intentionally ignoring it. There is no chat service or phone numbers to quickly contact the designated agent for some quick help. Mail responses that are received after much time have their limitations -- not much interactive. What the new users should do, because the Moz is not that simple for new users. [edited question for formatting]
Getting Started | | Sequelmed1 -
Trying to add a campaign...
Hi, i'm trying to add a campaign but It doesn't seem to be working. Screenshot attached. issue.png
Getting Started | | StudioCiteroni0 -
What's the best approach to campaigns?
We have lot's of vertical markets (roughly 13), and lot's of business area's (7). From a reporting perspective I need to report by business area, as well as by vertical market. On top of this, we have 9 regional website.
Getting Started | | James-Warren0 -
Can I use wildcards "*" when setting up a new Moz campaign?
Basically I would like the Moz crawler to focus on a specific section of our domain. We do not bucket things via folder groups, so the use of wildcards would be applicable to us. Our URL structure: www.domain.com/some-stuff-here/p12345 Is the example below a valid input to track the above URL structure? www.domain.com//p Thanks.
Getting Started | | WEB-IRS0