I signed up for a free trial yesterday. Today I wanted to analyze some Twitter accounts and got a message that I had reached my daily quota after only two searches! What's going on?
-
When I first discovered Followerwonk, I searched 15 accounts before reaching my daily quota. Now that I have signed up for a Pro account, how come I can only search two? How come there's any daily limit at all now?
-
Hi there!
Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!
This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.
If you're still running into this, can you email us at help@moz.com? We just need the following information:
- the email address associated with your account
- your Twitter handle
- the specific types of reports you're trying to run
- screenshots of the error messages you're seeing
We should be able to help you troubleshoot from there!
We look forward to seeing your email!
Cheers,
Erin
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I want to audit my website
Hi professionals, I am newbie in SEO field, I want to audit my company blog "https://iowatreeplanting.com/" How to check domain authority, page authority and other matrics of this blog. I want to rank this blog in google and other search engines but no one can help me to do this! Please guide me in depth i am very thankful to you Thanks!
Getting Started | | Smartlanjabdul1 -
Moz can't crawl my site.
Moz cannot carry out the site crawl on my online shop. Not really sure what the issue is, it has no problem getting onto my site when you use www. before the address, but it needs to be able to access bluerinsevintage.co.uk Stuck as what to do, we are a shopify store. Anyone else had this problem, or know what i need to change so they can crawl the site? thjis is the page they are getting when trying to get on bluerinsevintage.co.uk but if they use www.bluerinsevintage.co.uk the site comes up.
Getting Started | | bluerinsevintageAdam
0 -
Got a problem in using MOZ Crawl test
Hello,
Getting Started | | turkeyanaclinic
Guys i need help as i'm getting this message "**Moz was unable to crawl your site on Dec 26, 2017. **Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster."
After i made a Campaign i'm getting this message but after i created new campaign it crawls well
can you help me to edit the old campaign ? Regards.0 -
Free trial
How many sites can we follow w/free trial on Open Site Explorer? And can we do however many additional "by hand" a la carte searches on Open Site Explorer?
Getting Started | | Study-Wizards0 -
Trying to connect Google Analytics account But it's not listed in the drop down box
I'm trying to connect a Google Analytics account but when I go through the drop down box with our list of clients it doesn't show up. It is listed in our agency Analytics account. We have 30+ accounts on GA. Any reason why the account wouldn't make it into the list? Thanks, ~Anjolie
Getting Started | | RKD_Group0 -
Pro just NOTworking, won't add campaigns...help!
I have been a member before, but cancelled due to Moz not doing daily ranking. Signed up again, as i like the reporting facility, and now have planned to use this along with Rankinity. I got the free trial, added in two new campaigns, which is not a quick process if you do it correctly, and neither are showing up in my campaigns tab. So I thought, maybe its because it's a free trial...so I upgraded to the 149/month, and got billed. Tried adding a campaign again, and nada. Also tried activating archived campaigns...again, nothing. Nothing is working, talking directly to Moz is pretty much impossible (no phone number, the 'talk to us' button never gets a response - tried that on Friday), so I am trying to get some kind of answers here. What I would like from Moz is: 1. Make the adding campaigns thing work asap (I need to make the client reports soon). 2. Make it so my old archived ones, when I click the activate button work. 3. If they are feeling nice for wasting hours of my time, maybe refunding my sub for the month and putting me back on the free trial or something. My head is about to explode....HELPPPPP! Love, Jeannie xo
Getting Started | | Jeannie.0 -
Can't create a brand query?
When I try to create a brand query, clicking the 'preview query' button doesn't do anything. Anyone else have this happening to them? It would be my first brand query if that matters.
Getting Started | | pixelflyte20140 -
Moz's official stance on Subdomain vs Subfolder - does it need updating?
Hi, I am drawing your attention to Moz's Domain basics here: http://moz.com/learn/seo/domain It reads: "Since search engines keep different metrics for domains than they do subdomains, it is recommended that webmasters place link-worthy content like blogs in subfolders rather than subdomains. (i.e. www.example.com/blog/ rather than blog.example.com) The notable exceptions to this are language-specific websites. (i.e., en.example.com for the English version of the website)." I am wondering if this is still Moz's current recommendation on the subfolders vs subdomains debate, given that the above (sort of) implies that SE's may not combine ranking factors to the domain as a whole if subdomains are used - which (sort of) contradicts Matt Cutts last video on the matter ( http://www.youtube.com/watch?v=_MswMYk05tk ) which implies that this is not the case and there is so little difference that their recommendation is to use whatever is easiest. It would also seem to me that if you were looking through the eyes of Google, it would be silly to treat them differently if there were no difference at all other than subdomain vs subfolder as one of the main reasons a user would use a sud-domain is a technical on for which it would not make sense for Google to treat differently in terms of its algorithm. I notice that in terms of Moz, while most of the site uses subfolders, you do have http://devblog.moz.com/ - and I was wondering if this is due to a technical reason or conscious decision, as it would seem to me that the content within this section is indeed linkworthy (as it has external links pointing to it from external sources), therefore it would seem to not be following the initial advice that is posted in Moz's basics on domains. Therefore I am assuming it is due to a technical reason - or that Moz's adive is out of date with current Moz thinking, and is indeed in line with Matt C in that it doesn't matter. Cheers
Getting Started | | James773