Delete my account
-
Hi,
I want to delete my credit card information and my MOZ Pro account. How to do?
Thanks,
-
Hi jfolpf,
I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile.
We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it.
Please write into help@moz.com to get this ball rolling.
Cheers!
Jo -
But why can't I delete the MOZ account?
Should not be something basic from any provider?
-
Hey There,
I'm afraid we aren't able to delete the credit card information from the account, because we actually don't have any access to it directly. We don't store any CC information in house. It's all stored under lock and key with our payment processor, authorize.net. Once you cancel your subscription we lose all ability to charge the card.
I hope this helps! Please let me know if I can help you with anything else.
Chiaryn
Help Team Sensei -
Thanks Bryan, but I wanna to delete my account. It's possible?
-
Hey gnhattien!!
While logged into your account, go to https://moz.com/subscriptions
From here, you can click the "Cancel" link (see screenshot) and have at it!
Hope this helps
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
Multiseat account access to a single campaign
Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital1 -
Is it possible to move a campaign from one account to another
I have a campaign running for my client with the last company I've worked with in the past. Can they move that campaign to my account?
Product Support | | Genshaft0 -
Google Analytics Accounts
Hi there, I'm having issues with my Google Analytics / Facebook etc accounts constantly losing connection. How can I resolve this?
Product Support | | Eteach_Marketing0 -
Reset my MOZ Account?
I recently redesigned my 2 websites. Both are large 80+ page sites with unique text on every page, no keyword stuffing and generally using all the proper SEO techniques ( I hired a professional w/ 10 years experience). My pages rank for the targeted terms, but MOZ reports say "Not in the Top 50". I had friends run "Clean Searches" from the west coast and we were ranking. Prior to the redesign, I used MOZ and the reports were very accurate. Should I reset my MOZ account or what?
Product Support | | KevnJr0 -
PRO account
We have a PRO account. Is there a way to generate a PDF report containing high level SEO stats for the client such as linking, ranking, etc without the need of setting up a new campaign?
Product Support | | Livehelpnow0 -
Transfer campaigns into another account
Hy I've got a question. Right now I have 2 PRO Accounts with more or less 5-10 campaigns. Now I would like to upgrade one account into ELITE. Here is my question: Is it possible to transfer the campaigns from the other PRO account to the ELITE? I won't create the campaigns again because the data is really important. So, is there a possibility? Thanks for your answer!!
Product Support | | digicraft.at0