Google Map Disappeared
-
We had a client call and report that the information in the right-hand map of the SERp for their company name was presenting inaccurate information. I immediately reported the issue through Google and two days later it was fixed and the information was appearing correctly!
The following week, we created a Google My Business page for the same client to help boost their presence. Now, when typing in the same general query as we did for the previous-mentioned work, the map is not showing up at all! The map does appear when I type the company name with city and state, but not only the company name as before.
The listing has been verified with the Google postcard code, etc. Any insight or work arounds on this would be immensely appreciated!!
-
Thank you for your insight!
-
Hey Kevin,
I'm so, so sorry that this thread fell off my radar. I'm normally alerted to responses on threads, but somehow overlooked this one. My apologies! From what you've explained, I strongly suspect that your client may have a trust issue going on with Google. With the old office information out there on the web, you may be dealing with a multi-listing or duplicate listing scenario that could be shaking Google's faith in where the business is actually located. What likely needs to happen here is a complete audit of the client's history, citations and Google presence to figure out if there is mixed data out there sending confusing signals to Google. There's not going to be an easy answer to this, unfortunately - it's going to require a good Local SEO sitting down with the data for this particular business and going through it, troubleshooting. Best case scenario - there aren't any problems and it's just going to take time for the map to appear again, but worst case scenario - old records are adversely affecting the business' web presence in a variety of ways that need to be discovered and remedied, one by one.
Hope this helps a little! Sorry not to be able to be more specific.
-
No. They did not have a Google+ listing previously. It was showing their company name, but in a different city (where they had done work previously) and with an incorrect phone number.
-
Hi Kevin!
So sorry to hear you're having this headache. I'm a bit confused about some elements of what you're describing. Didn't the client already have a Google+ Local page if they were appearing with a map in the right-hand Local Knowledge Panel? Could you accidentally have created a duplicate listing?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business search results for multiple listings
I am wondering how people set up their Google My Business listings to appear in the search results similar to this business, Hulme Orthodontics. I attached an image below that'll give more details. I am working with a client that has two locations similar in distance to Hulme Orthodontics, and I have tried everything and have come up with no answers as to how I can properly get Google to format the search results in this way. I assume that there is no actual way to manage this and that Google decides this on their own. However, if anyone has any insight regarding this manner, that would be much appreciated! Thank you for your help! UsEr3rK
Local Listings | | DylMar1 -
Radius Size around GMB location for google local search
We are a digital marketing agency Our clients are (virtually all) retail automotive dealerships. We compete in various market places coast to coast (USA). Since Google puts retail automotive dealerships under Local SEO umbrella, is it known ( published ) how large is the radius around my client's Google My Business rooftop's address? How wide is their search 'reach' according to Google? Asked another way, in a triangular, three SEO geo area, with one city being at the epicenter of the population dispersion, and my client, versus my client's competitors being different distances from where the majority of the population emanates from, all other SERP factors being equal (assumption) between the two competitors, how far is each clients REACH from a Local Search standpoint. Is this known? Published by Google. ONE example: https://www.google.com/maps/dir/BMW+of+South+Albany,+U.S.+9W,+Glenmont,+NY/42.7662693,-73.8138088/@42.6727121,-73.7993527,12z/data=!4m9!4m8!1m5!1m1!1s0x89dde0fe8829c405:0xd915fb9b3b60bf33!2m2!1d-73.7973301!2d42.589211!1m0!3e0
Local Listings | | GaryT_SEO1 -
Multiple google places listing
can i submit few map listings in different address from my same user and on the same IP etc
Local Listings | | SEOLocal920 -
Higher Value: Google Local Listing or .edu link?
A client of mine is putting together a partnership with a local university to offer a certain type of medical test through several of its clinics. They are writing up the contract now and asked me if there is anything they should ask for that would benefit us in our listings. Since we do not have an actual local footprint, my first inclination was to ask for them to help us get verified as owners of "practitioner" local listings at their business addresses (as discussed here). We would provide local numbers that would ring our call center. My thinking is that these listings and backlinks would benefit on searches similar to "medical testing in San Antonio". I have a number of concerns with this track but would love to hear from the community on why or why not this might be the way to go. Another potential option is to ask for a link from the university's website outlining the partnership. Something along the lines of "Our labs have partnered with BIZNAME to provide medical testing in San Antonio to our valued patients." I'd obviously love the EDU links, but I'm hesitant after Overstock's penalty a few years ago to try to set something like that up. I'm not sure which (if either) to ask for in the contract. I'm leaning toward the latter since it seems more in line with a long term strategy, and Google seems to change their treatment of the local listings pretty frequently. However, getting that high visibility real estate in the local listings is really appealing to me. What does everyone think?
Local Listings | | Andrew_Mac0 -
Google Local Listing Ranking/Traffic Metrics in the Google Search Console?
A client of mine asked me if it was possible to see local listing data (ranking/traffic stats) in the Google Search Console for a URL. I figured the Google Search Console only shows organic metrics not 3-pack/local listing performance. However I could be mistaken. Does the Google Search Console report this?
Local Listings | | RosemaryB0 -
Google Local listing variations
Hi Moz People, I sometimes receive rich snippets (relating to my services) with my Google Local listing and other times I do not. Specifically, if I search my company name ("Marketing Implementation Clinic" as per Google+ Page name) I see the a list of services with the local listing (see the picture attached). However, if I search a derivation (say "Marketing Clinic Melbourne"") I see a very simple local listing without the services snippets. Are there explicit guidelines on when these snippets would be returned? LPk6tmq.png?1
Local Listings | | luke-hamilton0 -
How to track google business traffic as organic into google analytics?
Hi mozzers, After noticing that all Google business(known in the past as google places) traffic gets recorded into direct traffic I would like to get this into organic traffic instead. What is the best method to do so? I found this great post http://moz.com/blog/tracking-traffic-from-google-places-in-google-analytics by Rebecca Lehmann but was written in 2011. Are these method the only one available to track this traffic or is there a new method we could try that would track all this traffic into organic search? Thanks for letting me know!
Local Listings | | Ideas-Money-Art0 -
Anybody know of a way to speak directly to a Senior Level Associate in the Google Maps Dept?
I have a client who's Places listing is marked as being permanently closed (has been for three weeks). We were ranking in top spot on local for 2 years +/- and now nothing. Nowhere. Where we do show up, it says permanently closed. (They are not closed). This is the response I received: "After investigating your problem, we've found that it is being caused by a technical issue and our engineers are pursuing a resolution. At this time, they do not have an estimate on when the issue will be resolved, but please know that they are actively working on improving the Google Maps and Google+ Local experience for our users." This was three weeks ago. Here is listing: https://www.google.com/maps/place/The+Davis+Law+Firm,+LLC/@35.0796228,-106.6070767,17z/data=!3m1!4b1!4m2!3m1!1s0x0:0x4750748d0724dd7c?hl=en Any suggestions?
Local Listings | | jasonleerogers0