Can Delete
-
My trial just expired and I had forgotten to cancel.
-
Ok thanks for the response Keri
-
Usually, that's something that you do after you've contacted the company that charged the card in the first place, and also is something for when the charge is fraudulent, product is broken, etc. In this case, Moz did what we said we'd do at the start of the free trial, and we also send out a reminder email nine days before the trial expires. We're usually fairly understanding in cases like this, and it is best to contact the company first in these cases.
-
why don't you tell your bank to send the bill back?
-
I personally don't have access to the billing system, so I myself am not able to refund you. Our help desk team does have the option to offer refunds, and they will be contacting you as soon as they can regarding this.
-
Your not giving me a refund? It hasn't even been a day! Please, I will never use this again!
-
I can't refund you, but I do see one ticket from you in the help desk from this morning (Seattle time). We will be getting back to you as soon as we can via the help ticket.
-
I EMAILED MULTIPLE TIEMS AND NO ONE HAS RESPONDED !!!! IT JUST CHARGED TODAY PLEASE FIX!!!!! PLEASE
-
Hi! Please drop a note to us at help@moz.com and we'll be able to work with you on this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?
Just upgraded to full account so unlimited users can be created but they're simply not receiving the email to set it up.
Product Support | | NisbetsUK0 -
How can we download/save campaign data prior to canceling?
Hi there, We've decided to move to another platform for SEO reporting etc. (sorry! it's been fun!). How can we download or otherwise archive our historical data in Moz - in particular, the history of rank tracking? Thanks much,
Product Support | | Propecta
Nate0 -
I have the same domain name that branches out to 4 different locations on my campaigns. Can I combine all 4 of these campaigns into one campaign?
The one domain, documart.com is broken up into 4 campaigns on Moz. I'd like to put all 4 campaigns into one campaign if that is possible.
Product Support | | HotCoffeyDesign0 -
Can you export campaigns from one Moz Pro account to another?
Looking to export our active campaigns from our account to another. Is this possible?
Product Support | | Mediademon0 -
I'm not canceling my MOZ subscription, but just so I know: if I want to cancel my MOZ subscription, can I do this per month, or per year?
If I want to cancel after six months, do I have to pay for the rest of the year or can I cancel per month?
Product Support | | Sophie-Kool0 -
Can I list my campaigns in alpha order?
My campaigns are listed by date...helpful for some things...but I would like to list them in alphabetical order. Is there any way to do this?
Product Support | | ArtUnlimited0 -
Can I move a campaign across to a different account?
I currently have a campaign running in my account on behalf of one of our clients. They now want to setup their own SEOmoz account and take advantage of all the keywords for themselves. Is there anyway for them to take the campaign history with them? Thanks! TM
Product Support | | ppgrowth0