One of my campaigns is missing. Can it be recovered? Where did it go and why?
-
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
-
Anytime Theron!
Cheers
-
Awesome. Not sure how I missed the communications. Thanks for the response.
-
Hi Theron
We do have a grace period of 15 days before an account is canceled. We recently made changes to keep collection of campaigns for billing issues but this was after the billing cycle you are on so the campaign was archived after the initial attempt. We do and have sent emails about archiving of the data when an account is suspended. This is a process I am personally working on improving with our product and billing department. If you happen to run into a similar issue again, please let me know asap at help@moz.com as the campaigns should no longer be archived.
-
So, my credit card changes and you bump me with no grace period? I get the concept, but that sounds like a good policy to review. With all the fraud going on, my cards get replaced every couple months it seems. Also, only one of my campaigns was archived. Seems arbitrary and broken.
- Would be great to have a grace period to update card info (pretty standard practice). 2) Would be awesome to be notified that campaigns are not receiving data because they were moved to the archive folder.
All is well now, but I do have missing data. Not mission critical, but something I have to explain to clients that find this stuff arcane enough.
-
Hi Theron
Sorry to hear about your campaign. It appears it was archived as a result of a billing issue which automatically archives campaigns until billing information is updated.
-
I did find it in the archived campaigns bucket though. Lost data since 2/17. How would it have gotten archived? I certainly did not do it - at least on purpose.
-
No. I didn't do anything. It just was not there when I logged in. Did you have any sort of data failure/restore on your side? I don't know why an account would just disappear.
-
Hi,
Did you archive it? If you did
then you should be able to retrieve it.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
I want add additional users to my account. Can I?
Diar sir. I want add additional users to my account. Can I? tamai@softplanning.jp
Product Support | | tamainoboru0 -
How do I remove a campaign?
I have a client that I no longer work with. I'd like to remove the campaign and I cannot figure out how. Can anyone please assist me? Edit: Nevermind, I found it under Analytics > Active Campaigns > Permanently Remove. Thanks anyway!
Product Support | | project.rockhopper0 -
I plan to have multiple sites/compaigns. My Question: Is there a way to set up a limited account that one client would be able to view just their campaign?
I don't want a client to be able to see all of our other campaigns, just theirs. Is there a way to set this up?
Product Support | | darylgochnauer0 -
Moz Campaign Error
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?
Product Support | | Atomicx1 -
Trouble adding new campaign to Moz Analytics
Hi all, I've just tried adding a new campaign to our Moz analytics account but it's saying that it already exists. I actually removed all of the campaigns we had in Moz a while ago, so it doesn't already exist. Any one else had the same issues and if so, how did you fix it? Thanks,
Product Support | | PinpointDesigns
Lewis0 -
Can I add more than 100 keywords while under Free Trial?
Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com0 -
Can you create additional users for Moz Analytics?
I have just begun setting up Moz Analytics for some of my clients. It lets me add 5 client's sites to a single account but I can't find anywhere to create an additional user/login for a specific account that way I can give access to each client only to their campaign. Is this not possible and if not something you plan on integrating in the near future?
Product Support | | Carlson3