I can't add a new listing to Moz Local
-
Hi,
Ive been trying to add new listings for two clients to Moz Local for four days now. They each have their own login, so I don't believe it is an account issue. I have rebooted, tried different browsers, cleared cache, and even tried a different computer, all to no avail.
Here's what happens... I login and click on Add Listing. I search for the business, select the best result and then I just get a bouncing map pin. It never goes any further.
-
Thank you. I heard from Moz support a while ago that it isn't just me; they have multiple accounts with this issue. Now that I know that, I'll just wait for a fix. Thanks!
-
Hey Richard - we are currently not blocking any IPs from purchase - if you are still seeing issues shoot a note over to help@moz.com
-
Hi there
I can currently go through the whole process of adding a location. I doubt they are blocking your IP as I am signed in to two accounts at my work computer and home computer currently.
I would reach out and check in to get their opinion because beyond the blocking and the steps you took, that's the only plan of action I can think of!
-
Thank you Patrick. I don't believe there is any script blocking going on. I have tried it in FF and Chrome, and have never had this problem before. I set up Moz Local for all my local SEO clients, so I've done it plenty of times with no issues before. I have sent in a support ticket but I just got a generic "our engineers are looking into it."
The only thing I can think of is that they could be blocking my IP address due to me logging in from multiple accounts from one computer. I always have the client set up their own account, enter their own payment info and then I add the listing. That way they retain control over it which works best for them since most of my local SEO projects are one-off cleanup work.
Can you get past the point where it is hanging up on me?
-
Hi there
This may be a problem beyond the Q+A - my Add Listing is working on fine. Did you check your browser settings in case you may potentially be blocking Javascript or any scripts?
You may want to reach out directly to Moz on the issue.
Hope this helps! Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Add users to location
I want to add multiple users to one location (more than 1 person needs access to view the account). Can this be done? If so, how do I add more emails? Thanks!
Moz Local | | GolfCave_Clark1 -
We have a client moving office locations in a month. When should we submit new address in Moz Local to the data providers?
It's the fine line of don't submit too early, but don't submit too late. When is the right time to submit the new address. This client will be working at current address until Christmas Eve. The day after Christmas, they move into their brand new building and address.
Moz Local | | JaredBroussard0 -
Is there a way to transfer ownership of a Moz Local Listing to another account?
I have a past client who is interested in taking over the management of their own Moz Local account. I've looked through the resource material, but have not found any information on if it is possible to transfer ownership. Has anyone else had experience with this or know a solution? Thanks!
Moz Local | | IlluminousGwen0 -
Can reporting be whitelable with Pro version on our site for clients?
I'm setting up login portion of our new site that will show reporting sections for each marketing piece the client has chosen to use. (i.e. Google Analytics will be one section, email marketing results and analytics, inbound marketing results from CTAs and landing pages, and local search ranking for key search phrases including location) I'm in trial mode right now with Moz. I was wondering if the reporting tools could be used unlabeled on a backend client dashboard. Thank you for your response in advance.
Moz Local | | BusMobSEO0 -
Why don't the duplicate listings from the moz/local search show up on the moz/local dashboard
When I do a MOZ/Local search on the search listings tab I see all the listings with different information but they don't show up on the moz dashboard for the subscribed listing.
Moz Local | | Ron_McCabe0 -
I'm getting "No Listing Found" but it exists
I'm getting "no listing found" in Moz Local for Yelp but I know it exists. I set it up myself. http://www.yelp.com/biz/work-train-fight-manhattan-2
Moz Local | | isvictorious0