Fixing Google Review (it's technical, not about an unhappy client)
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We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed?
Thanks,
Ruben
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You're welcome!
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Actually, that was very helpful. Thank you.
- Ruben
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Hello there,
This article is a bit dated but it does address the issue that you are seeing... not sure if any others will be able to contribute anything more up to date.
Specifically, it links to an answer to the question here: http://www.localvisibilitysystem.com/2013/07/11/5-star-review-ratings-return-to-google-plus-local-pages/#comment-5766
There is also another thread about it here: https://productforums.google.com/forum/#!topic/business/TlLdRcNJCi8
We have also had issues with Google reviews - particularly the snippets that they choose to showcase being taken way out of context from the entire review.
If anyone has a more recent article please feel free to jump in - but I hope this is helpful.
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