Help with Schema & what's considered "Spammy structured markup"
-
Hello all!
I was wondering if someone with a good understanding of schema markup could please answer my question about the correct use so I can correct a penalty I just received.
My website is using the following schema markup for our reviews and today I received this message in my search console. UGH...
Manual Actions
This site may not perform as well in Google results because it appears to be in violation of Google's Webmaster Guidelines.
Site-wide matches Some manual actions apply to entire site
<colgroup><col class="JX0GPIC-d-h"><col class="JX0GPIC-d-x"><col class="JX0GPIC-d-a"></colgroup>
| | Reason | Affects |
| |Spammy structured markup
Markup on some pages on this site appears to use techniques such as marking up content that is invisible to users, marking up irrelevant or misleading content, and/or other manipulative behavior that violates Google's Rich Snippet Quality guidelines. Learn more. |
I have used the webmasters rich snippets tool but everything checks out. The only thing I could think of is my schema tag for "product." rather than using a company like tag? (https://schema.org/Corporation). We are a mortgage company so we sell a product it's called a mortgage so I assumed product would be appropriate.
Could that even be the issue? I checked another site that uses a similar markup and they don't seem to have any problems in SERPS. http://www.fha.com/fha_reverse shows stars and they call their reviews "store"
OR could it be that I added my reviews in my footer so that each of my pages would have a chance at displaying my stars?
All our reviews are independently verified and we just would like to showcase them. I greatly appreciate the feedback and had no intentions of abusing the markup.
From my site:
All Reverse Mortgage 4.9 out of 5 301 Verified Customer Reviews from eKomi
| |
| | [https://www.ekomi-us.com/review-reverse.mortgage.html](<a class=)" rel="nofollow" title="eKomi verified customer reviews" target="_BLANK" style="text-decoration:none; font-size:1.1em;"> |
| | ![](<a class=)imgs/rating-bar5.png" /> |
| | |
| | All Reverse Mortgage |
| | |
| | |
| | 4.9 out of 5 |
| | 301 Verified Customer Reviews from eKomi |
| | |
| | |
| | |
| | | -
No problem Cliff. I hope you found it helpful, and I'm happy to hear this has been cleared up for you. It's something I'll keep in mind if anyone else has a similar issue.
-
Welp! I just received an approval to my reconsideration request. So it turns out it is not wise to create a sitewide schema markup for your companies ratings. I guess each page should have its own unique markup and organization ratings belong on one page only.
Thank you guys for looking into this and giving me your feedback. -Cliff
-
I'm sorry to hear that and can understand your frustration. Sometimes the way Google treats legitimate businesses in certain hyper-competitive industries is unfortunate. You're guilty until proven innocent.
I did not see anything wrong with your code. Maybe the manual reviewer didn't clear their cache? Maybe they were looking at a different URL than me, which still had the product schema without a buy button. Aggregate rating is clearly documented as being compatible with the Organization Schema type, and is described as "The overall rating, based on a collection of reviews or ratings, of the item."
If this were my site the next thing I would try is removing the Schema from every page except your home page. Maybe someone else has experienced this first-hand and will respond with a more helpful answer.
-
Well I changed to organization after I received the notice of penalty and then after correcting my site I asked for a reconsideration and was denied stating that site still apears to be outside of webmaster guidelines with some type of spammy schema markup.
At a total loss. Schema markup produces no errors in testing against Google's rich snippet tool and the tag is no longer product.
-
Ain't that the truth.
A good rule of thumb might be: If there's a BUY button that adds an item on that page to a shopping cart, use Product schema on that page. If that buy button is on every page of your site for the same product, it's going to seam suspicious coming from anyone but a household brand.
-
Of course they show my stars on the adwords network no problem! Lol
-
Thank you so much for your feedback!
I changed my markup to organization rather than product and then asked for a reconsideration and was turned down without any specific reason except to refer to the Webmaster guidelines.
So I'm at a loss... Thankfully none of my rankings have moved but I am afraid I will never be able to show my reviews again.
-
I had it set before to product and then made the change to Organization
My markup is below. Then, I asked for a reconsideration stating I was unaware of the difference and showed that I made the change to Organization they denied my reconsideration. I am absolutely in the dark on this because the response is simply to refer to Webmaster guidelines and they don't give anything specific to what I am doing wrong to receive this manual penalty. I'm not completely panicking because my SERP rankings have not been affected by this but I am worried that I'll never be able to show review stars again.
| |
| | ![](<a class=)imgs/rating-bar5.png" style="vertical-align:middle;" /> |
| | [https://www.ekomi-us.com/review-reverse.mortgage.html](<a class=)" rel="nofollow" title="eKomi verified customer reviews" target="_BLANK" style="text-decoration:none; font-size:1.1em;"> |
| | |
| | All Reverse Mortgage |
| | |
| | |
| | 4.9 out of 5 |
| | 301 Verified Customer Reviews from eKomi |
| | | -
How do you know that wasn't it? I'm just curious so I can learn from it.
If you're using organization Schema, it should be OK to show on every page. If you're using Product schema it should only show on a page where they can buy the product.
-
Thanks for your feedback! Turns out that wasn't it. I wonder, could having this in a footer of my site which is trying to show ratings on all pages of my site considered to be the spammy part?
To: Webmaster of <a target="_blank">https://reverse.mortgage/</a>,
Google has reviewed your site in response to your reconsideration request. Based on this review, Google believes that your site still violates Google Webmaster Guidelines. To resolve all manual actions, review your site again, correct the necessary items, and file another reconsideration request.
How to fix this problem:
| 1 |
Review the violations on your site
Use the Manual Actions Viewer to identify what manual actions are applied to your site.
Fix any issues listed
Use the details in the Manual Actions Viewer to help you fix outstanding issues. If your site was hacked, use Security Issues to find more details.
|
| 3 |Submit a reconsideration request
Include any details or documentation that can help us understand the changes made to your site.
|
-
I think it may have to do, as you guessed, with the use of Product schema. You should try Organization schema. If you have an actual product landing page, with a price and Add to Cart button, that would be where you would put the Product schema, but only put reviews about the actual reverse mortgage product. Most of the reviews on the home page seem to be about the company as a whole.
-
I don't know the answer to your question. However, I can say that LOTS of sites have lost their review stars triggered by schema in the past couple of months. For some sites the stars "just disappeared" and other sites received "manual spam penalty" messages from Google with language similar to what you posted above.
Some companies who offer the review services are not helpful when contacted directly and asked what to do about the problem... and Google's response to reconsideration requests often contain no explicit information.
You are not alone. Google seems to think that webmasters should be able to divine meaning from their messages.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I Add Location to ALL of My Client's URLs?
Hi Mozzers, My first Moz post! Yay! I'm excited to join the squad 🙂 My client is a full service entertainment company serving the Washington DC Metro area (DC, MD & VA) and offers a host of services for those wishing to throw events/parties. Think DJs for weddings, cool photo booths, ballroom lighting etc. I'm wondering what the right URL structure should be. I've noticed that some of our competitors do put DC area keywords in their URLs, but with the moves of SERPs to focus a lot more on quality over keyword density, I'm wondering if we should focus on location based keywords in traditional areas on page (e.g. title tags, headers, metas, content etc) instead of having keywords in the URLs alongside the traditional areas I just mentioned. So, on every product related page should we do something like: example.com/weddings/planners-washington-dc-md-va
Intermediate & Advanced SEO | | pdrama231
example.com/weddings/djs-washington-dc-md-va
example.com/weddings/ballroom-lighting-washington-dc-md-va OR example.com/weddings/planners
example.com/weddings/djs
example.com/weddings/ballroom-lighting In both cases, we'd put the necessary location based keywords in the proper places on-page. If we follow the location-in-URL tactic, we'd use DC area terms in all subsequent product page URLs as well. Essentially, every page outside of the home page would have a location in it. Thoughts? Thank you!!0 -
Category Page - Optimization the product's anchor.
Hello, Does anybody have real experience optimizing internal links in the category page? The category pages of my actual client uses a weird way to link to their own products. Instead of creating diferents links (one in the picture, one in the photo and one in the headline), they create only one huge link, using everything as anchor (picture, text, price, etc.). URL: http://www.friasneto.com.br/imoveis/apartamentos/para-alugar/campinas/ This technique can reduce the total number of links in the page, improving the strenght of the other links, but also can create a "crazy" anchor text for the product. Could I improve my results creating the standard category link (one in the picture, one in the photo and one in the headline)? Hope it's not to confuse.
Intermediate & Advanced SEO | | Nobody15569049633980 -
Should I change client's keyword stuffed URLs?
Hi Guys, We currently have a client that offers reviews and preparation classes for their industry (online and offline). One of the main things that I have noticed is how all of their product landing page urls are stuffed with keywords. I have read changing url's will impact up to 25% traffic and to not mess with url's unless it is completely needed. My question is, when url's are stuffed with keywords and make the url length over 200 characters, should I be focusing on a more structured url system?
Intermediate & Advanced SEO | | EricLee1230 -
Does Google View "SRC", "HREF", TITLE and Alt tags as Duplicate Content on Home Page Slider?
Greetings MOZ Community. A keyword matrix was developed by my SEO firm. I am in the process of integrating primary, secondary and terciary phrases into the text and am also sprinkling three or four other terms. Using a keyword density tool (http://www.webconfs.com/keyword-density-checker.php) the results were somewhat unexpected after I optimized. So I then looked at the source code and noticed text from HREF, ALT and SRC tags that may be effecting how Google would interpret text on the page. Our home page (www.nyc-officespace-leader.com) contains a slider with commercial real estate listings. Would Google index the SRC, HREF, TITLE and ALT tags in these slider items? Would this be detrimental to SEO? The code for one listing (and there are 7-8 in the slider) looks like this: | href="http://www.nyc-officespace-leader.com/listings/305-fifth-avenue-office-suite-1340sf" title="Lease a Prestigious Fifth Avenue Office - Manhattan, New York">Class A Fifth Avenue Offices class="blockLeft"><a< p=""></a<> href="http://www.nyc-officespace-leader.com/listings/305-fifth-avenue-office-suite-1340sf" title="Lease a Prestigious Fifth Avenue Office - Manhattan, New York"> src="http://dr0nu3l9a17ym.cloudfront.net/wp-content/uploads/fsrep/houses/125x100/305.jpg" alt="Lease a Prestigious Fifth Avenue Office - Manhattan, New York" width="125" height="94" /> 1,340 Sq. Ft. $5,918 / month Fifth Avenue Midtown / Grand Central <a< p=""></a<> | Could the repetition of the title text ("lease a Prestigious Fifth...") trigger a duplicate content penalty? Should the slider content be blocked or set to no-index by some kind of a Java script? We have worked very hard to optimize the home page so it would be a real shame if through some technical oversight we got hit by a Google Panda penalty. Thanks, Alan Thanks
Intermediate & Advanced SEO | | Kingalan10 -
Why is my client's site not ranking anymore? Like big time!
Ok, I'm reaching out to all of you Moz'rs for some help with this one. My client's site has dropped off the face of google in a real short period of time. It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks. Here's some facts: 1. DA is a 22 and homepage PA is a 31. It outranks all other sites in its competitive set. 2. The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23. Why has the home page seemingly vaporized? And, why is the FAQ showing as the first result? What should I start checking. I feel paralyzed, not sure where to start. More info: a. There are no alerts present in Webmaster Tools. b. For some reason the homepage (domain.com) was 301'd to domain.com/home.html. Domain.com is indexed by Google, however, domain.com/home.html is not. If this is the issue, what is the best way to handle it? Thanks in advance for your help!
Intermediate & Advanced SEO | | rhoadesjohn1 -
Google's serp
Hello Guys ! I will appreciate if you will share your thoughts re the situation i have. The homepage for one of my sites is one last page of google's serp, although internal pages are displayed in the top 10. 1. Why ?
Intermediate & Advanced SEO | | Webdeal
2. What should I do to correct the situation with the homepage ? regards0 -
Removing Dynamic "noindex" URL's from Index
6 months ago my clients site was overhauled and the user generated searches had an index tag on them. I switched that to noindex but didn't get it fast enough to avoid being 100's of pages indexed in Google. It's been months since switching to the noindex tag and the pages are still indexed. What would you recommend? Google crawls my site daily - but never the pages that I want removed from the index. I am trying to avoid submitting hundreds of these dynamic URL's to the removal tool in webmaster tools. Suggestions?
Intermediate & Advanced SEO | | BeTheBoss0 -
Does a 'Certified Domain' help SEO?
I see that GoDaddy offer a 'Certified Domain' option. Does this help SEO at all?
Intermediate & Advanced SEO | | Techboy0