Payment gateway referrals disappeared
-
Hi All,
I was getting payment gateway referrals for my site for many months but when I have implemented enhanced eCommerce tracking self referral issue resolved but I haven't read anywhere about this solution so I just want to confirm once .
Thanks
-
Hi Alick,
That is not an automatic feature of Enhanced Ecommerce. Did you change any other aspect of your setup when you implemented the enhanced tracking?
The recommended approach is to list your two payment gateways in your referral exclusion list. Simo Ahava has another interesting approach, though it's perhaps more appropriate where you have many different payment providers linking to the thank you page. While I'm not exactly sure why your referrals disappeared, I wouldn't rely on just having Enhanced Ecommerce set up — make sure the referral exclusion list is up to date too.
-
Hi Matt,
Thanks for reply. Yes I'm talking about payment gateway referrals in GA. I'm using paypal and epdq.o.uk. I just want to confirm once that is it possible that by applying enhance ecommerce tracking payment gateway referrals disappeared or my guess is wrong?
Thanks
-
Hi Alick!
I think we may need a bit more information to get you a good answer.
When you say referrals, do you mean in Google Analytics? What payment system are you using? What solution are you referring to?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Attribution of conversions to payment gateway in Google Analytics
Hi all, We have been having a problem for a while now where most transactions are attributed to referrals from our payment gateway Sagepay. The issue started a couple of months ago, when we finally upgraded our website to https:// for logged in users and transactions. Before, when we were using http://, transactions were attributed to the correct channel. Even weirder, we upgraded 4 websites and only 2 of them have the issue now, the other two continue to attribute transactions correctly. I added Sagepay to the referral exclusion list which made no difference. Over the weekend, we upgraded to the global site tag and it seems to have improved somewhat, but yesterday 50% of transactions were still attributed to referral/sagepay. I am also seeing an odd issue, where for half of the transactions, the revenue and transaction are attributed to one channel, but the products (quantity) are attributed to another. One of the channels is always referral/sagepay and the other is the channel that the transaction should be attributed to. Has anyone seen this issue before? I'd appreciate any tips that might help us fix this issue. Thanks in advance!
Reporting & Analytics | | ViviCa10 -
Losing referrer data on http link that redirects to an https site when on an https site. Is this typical or is something else going on here?
I am trying to resolve a referral data issue. Our client noticed that their referrals from one of their sites to another had dropped to almost nothing from being their top referrer. The referring site SiteA which is an HTTPs site, held a link to SiteB, which is also an HTTPs site, so there should be no loss, however the link to SiteB on SiteA had the HTTP protocol. When we changed the link to the HTTPs protocol, the referrals started flowing in. Is this typical? If the 301 redirect is properly in place for SiteB, why would we lose the referral data?
Reporting & Analytics | | Velir0 -
Amazon referral on analytics
In the past month, I've received referrals from tt.amazon.com, coming from both Ireland and Germany - it made me a bit suspicious as I haven't seen tt.amazon before and I can't find much online about it. I'm a little reluctant to click through to the website in case it is suspicious... Does anyone know anything about this and should I be concerned? Thanks!
Reporting & Analytics | | RayflexGroup0 -
How do I track specific referral traffics journey through a website?
Hello, A client has asked us to track the journey each separate referral traffic visitor takes through out the website. I have had a look through analytics and am not sure how to ensure I can do this for all referral traffic visitors? Can anyone help? Thank you.
Reporting & Analytics | | mblsolutions0 -
Referral issue in Google analytics
We have an eCommerce website that counts paypal as a referral source in Analytics. The site takes people to Paypal to make a payment and then back to the website to a Thank You page once that payment has been made. Due to this, Analytics sees this as a conversion that has come from Paypal, and also records it as a referral source, when we know this is not really the case. This also distorts the data in analytics and prohibits us from clearly seeing which channels sales have come from. Is there anyway in Analytics to include Paypal as a part of the website so that it does not record Paypal as a separate referral website?
Reporting & Analytics | | Gavo0 -
Google Ad referral
I was wondering if someone could decode the jumble of a referral - this is supposedly the referal that led to a click through to my site via a product listing ad. I am trying to figure out how www.nextag.com comes in to the picture as we do not have refurbexperts even listed there? Thanks to anyone who tries/does work it out. http://www.googleadservices.com/pagead/aclk?sa=L&ai=CGXud6DmDU_qeL5THygHpuICwCaTZwMYD_Nvvv0bEwMS50wEIBhAEIOn5-gEoBVCl7P7f-v____8BYMnu8omYpPQSoAHAhIv9A8gBB8gDG6oEJ0_QwcNc5zNun_d7S5KNcMT6uPjjH_mMDkKFFgBCQ6aKICRPJVVa7MAFBYgGAaAGJoAHqPv0ApAHAeASupqdo-ypit0m&ohost=www.google.com&cid=5GhZEzUCSC6x9n2wxOdz3-mrAfSUkvHKPN3wD5yLInnlNil_&sig=AOD64_1D1z1JPYbFP0UnUglJVOfvd25RfA&adurl=http://refurbexperts.com/product/527/HP-LaserJet-P2015-Laser-Printer-RECONDITIONED%3Futm_source%3Dproductlistingads%26utm_medium%3Dadwords%26utm_campaign%3Dadwords&ctype=5&nb=0&res_url=http%3A%2F%2Fwww.nextag.com%2Fhp-p2015-laserjet%2Fproducts-html%3Fnxtg%3D116d0a1c0504-9FFEB16DE52A7E2A&rurl=http%3A%2F%2Fwww.nextag.com%2Fgoto.jsp%3Fp%3D3652%26search%3Dhp%2520p2015%2520laserjet%26t%3Dag%253D1384181795%26crid%3D48271786%26gg_aid%3D20169721025%26gg_site%3D%26gclid%3DCjgKEAjwzIucBRDzjIz9qMOB3TASJABBIwL1LHK7GcAPS6yHGpd9Kq3wsZrcPORAWD8QCWivr4W75PD_BwE&nm=11&nx=43&ny=12&is=700x181&clkt=187
Reporting & Analytics | | henya0 -
Loss of Google referral traffic after server move / CMS move
I have a client that changed from MoveableType to Wordpress. He also changed from a dedicated server to WP Engine. He may have blocked search engines for a week or two, so his organic traffic is down but only by 25%. He's 301 redirecting all of the old pages. The mystery is that his referral traffic from Google is down 90%. It's a popular blog, so that's thousands. It's been going on a month now. Anyone seen this before?
Reporting & Analytics | | Hyper-Dog0 -
The client's website serves as the main referral?
Hi mozzers, I have this weird case where one of my client's first referral is its own website!! I am really confused especially that I have checked there www vs non www and the non www is redirected to the www. This means that it resolve to one version which is good! Any thoughts on why the main referral is its own site? Thanks
Reporting & Analytics | | Ideas-Money-Art0