Locked out of YP listing?
-
I'm working on a listings project for a client that has a well established business. Overall we are in great shape, but we've hit a snag with the YP (yellowpages.com) listing. We are not able to access or claim the listing to update it. Customer service claims to have no way to allow us access without the original email address that some former employee must have used to set up the listing. They are telling us the only option is to mark the listing as closed, and start fresh. This would lose us some reviews, although those are pretty old and were imported from Citysearch, so it would not be a huge loss.
Has anyone else ran into a similar issue with YP when trying to manually manage their listing? Any suggestions to overcome this problem?
-
Hi Ira,
Yes, I think if you can go through a service that manages YP listings, it might be worth it. I see you've started a new thread about Synup. Popping over there.
-
Thanks. The other option I'm considering is signing them up with Yext or Synup, which in theory would get us access. Any thoughts on either of those?
-
Hey Ira,
I agree with Kevin, given that it sounds like you've run out of options with YP's customer support. Just be sure you do close out the old listing and don't end up with duplicates. It's kind of odd that YP says they will close a listing, but won't let you reclaim it. Strange policy.
I wish YP was a Moz Local partner so that we could surface and manage the listing for you, but they're not in our network
Sorry there's not a better solution for you here.
-
Ira.
Yes, YP and several other directory sites are very difficult to work with. Since your reviews come from Citysearch, I would start over.
KJr
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why is a Google Listing Showing Up in a Different Town Than Its Address?
I have a client who runs a dental office on the outskirts of Racine, WI. His address specifically shows up as being in Racine, however, his GMB profile has always showed with the category of "Dentist in Mount Pleasant, WI" displaying below the photos. (Mount Pleasant is the next town over and his office straddles the line between the two towns in Google's overlay map of the town.) Obviously this is frustrating and I'm concerned that his location is hurting his ability to rank in the larger, more populous town of Racine. Have any other SEOs ever encountered this? And if so, how have you approached the issue? Location pages? Mentions of the location more often on the pages? tsLvH2B
Local Listings | | formandfunctionagency1 -
GMB Listing Radius for Areas Served
I know with the google my business listing that if you have someone provides services at a customer home you can include the radius or specific cities. I just came across a listing that seems to have a different way of showing this on the map - https://goo.gl/maps/f1xgEvYnPqF2. Does anyone know how this is possible?
Local Listings | | adlev0 -
Google map listing #2
My website ranks well locally and nationally, but shortly I will be adding a second site to my business. We will be ranking it for different key words but the same location. My question is, is it possible to verify another google + & google maps listing for this site? And, what does google think about having two sites for the same business? Huge thanks in advance for any answers 🙂
Local Listings | | MissThumann0 -
Never Removed My Local Listings?
Hi Local SEO experts, A while back we created Google My Business listings for a few of our company locations. A couple of months ago we removed them, because we realized that G might not consider them company locations as they weren't constantly staffed. Only problem is that they started showing up again. Truthfully I don't mind, but I just want to make sure the business won't get penalized for it. They say "claim this business" on the local listing because it's not claimed by us anymore. Is this okay or can we get in trouble for it? If it's not okay, how do I go about removing them if I don't have access to it? Thanks for your time, Rachel
Local Listings | | Rachel_J0 -
Can I add multiple listings for my business for the different services I provide?
Hi there everyone. I'm a Moz Local user and I have a quick question. I'm a music teacher. Can I add multiple listings for my business for the different services I provide? For example - Saxophone lessons, Piano lessons etc...? That way I would have different listing profiles for each instrument - all pointing to a different landing page on my website? Or is this considered to be bad practice? Many thanks for your help in advance.
Local Listings | | JackMSVaughan1 -
Hotel Local Listings Greatly Varying With Date
Searching for accommodation in a local region brings up a local listing block (e.g. http://puu.sh/irEoJ/635140594d.png). When clicking through to the block and changing dates, the order of the listings vary greatly. See attachments for 4 samples. How is Google deciding to order these listing blocks? I initially speculated they are pulling availability rates from Online Travel Agents like Expedia or Booking.com, but doubt this to be the case given a lot of those listings do not have Google Hotel Ads and smaller operators do not have their distribution system hooked up to Google Hotel. tVX816P,8U6RbcP,N6xGEdx,YC4K344#0 tVX816P,8U6RbcP,N6xGEdx,YC4K344#1 tVX816P,8U6RbcP,N6xGEdx,YC4K344#2 tVX816P,8U6RbcP,N6xGEdx,YC4K344#3
Local Listings | | fastrack0 -
Is there something that I can do to get my listing back in Places?
My Google Places listing is not showing as of Friday. The business name is Emerald Coast Carpet Cleaning in Shalimar, Florida. The area that I'am trying to show for is the Fort Walton/ Destin area. All my competitors are still showing in Places but mine is not. I am still seeing it on the map though. I didn't change anything in the profile in the past 14 days. Is there something that I can do to get my listing back in Places?
Local Listings | | ReviveMedia0 -
Help with Google Places, local listings & Google+ please!
Hi all, I work for enterprise app development & mobile consultancy, Mubaloo. I recently asked a question around getting better rankings for London-based search results. One answer was to set up a local listing for Mubaloo's London office. I thought I had done by setting up our London office up on Places for Business - is this the same as a local listing? In addition to this, I can't connect our existing Google+ page to our local Mubaloo Bristol & London listings as Google has created separate pages for each! Is anyone else having this issue? Can it be resolved?
Local Listings | | donaldsze0