Locked out of YP listing?
-
I'm working on a listings project for a client that has a well established business. Overall we are in great shape, but we've hit a snag with the YP (yellowpages.com) listing. We are not able to access or claim the listing to update it. Customer service claims to have no way to allow us access without the original email address that some former employee must have used to set up the listing. They are telling us the only option is to mark the listing as closed, and start fresh. This would lose us some reviews, although those are pretty old and were imported from Citysearch, so it would not be a huge loss.
Has anyone else ran into a similar issue with YP when trying to manually manage their listing? Any suggestions to overcome this problem?
-
Hi Ira,
Yes, I think if you can go through a service that manages YP listings, it might be worth it. I see you've started a new thread about Synup. Popping over there.
-
Thanks. The other option I'm considering is signing them up with Yext or Synup, which in theory would get us access. Any thoughts on either of those?
-
Hey Ira,
I agree with Kevin, given that it sounds like you've run out of options with YP's customer support. Just be sure you do close out the old listing and don't end up with duplicates. It's kind of odd that YP says they will close a listing, but won't let you reclaim it. Strange policy.
I wish YP was a Moz Local partner so that we could surface and manage the listing for you, but they're not in our network
Sorry there's not a better solution for you here.
-
Ira.
Yes, YP and several other directory sites are very difficult to work with. Since your reviews come from Citysearch, I would start over.
KJr
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unlinking Google Local Listing from your GMB Account with other locations you have
I have listings that I need disconnected from my main Google My Business account. I can close, or remove which is similar as closing, but the goal is not to close the listings, just to remove the association to my google account, and im not transferring the listing as well. Anyone know how to accomplish this? Goal is to clean up old listings that are exist but I dont manage Thanks for all the help
Local Listings | | vmialik0 -
I want to remove my business from Google Local Listing Completely
I deleted my business from Google my business (GMB) but it's still showing on Google Local Listing. Kindly, tell me how can I removed completely. I need help?
Local Listings | | Sabar-din1 -
GMB listing not showing for local searches
Hi all, I've optimised an existing GMB listing that has been in place for over a year. The client is a yacht/boat broker and marine repair outfit based in Mallorca. When I search for terms that they 'should' be ranking for on Google and on a Maps search, they are nowhere to be found, yet their listing does show when you type in their company name. I've read lots of Local SEO guides and followed their advice but I'm not sure what I'm meant to do next?
Local Listings | | Bee1590 -
Multiple Business Listings at the same address - Negative or Positive?
Hi everyone Does anyone have any experience of working with multiple business listings at the same address? It's making me itch my head! I work for a travel agency and we have multiple websites for different holiday types/destinations. I want to add business listings for the businesses but I'm concerned that it could have negative effects from the businesses sharing the same address and sometimes the same phone number. Has anyone got any pointers on this, if will effect rankings or my SEO strategy. Thanks!
Local Listings | | Steve-Witt0 -
How can I add another Google Places listing to my existing business?
Hey there, Does anyone know how I can add another Google Places listing to the following account? The company now has two stores so I'd like to get both listed. https://plus.google.com/u/0/b/107389046695957843430/+FinsahomeCoUk/posts I've tried using https://www.google.com/local/manage but that only appears to let you add a minimum of 10 locations?
Local Listings | | Webrevolve0 -
How do you get listed on Yahoo?
Where is yahoo's "add your business" link? I cannot find it. All I can find is their "yahoo local works" product, which I do not want to buy. I just want to add my listing like I can do with hotfrog, bing, infogroup...pretty much everyone else...except yahoo. Please save me from this frustration, so I can get back to enjoying my Friday. Thanks, Ruben
Local Listings | | KempRugeLawGroup0 -
Best Length for Google Listing Description?
Kindly let me know what is the best length to write description for Google local business listing.
Local Listings | | AlexanderWhite0 -
Local Listings SEO: Which multi-location retailers are doing a super job with local listings? I'm also interested in finding retailers who are using schema.org microdata format to structure their store-level data.
Do you know of any enterprise level restaurant or retail chains that are doing a great job with their local listings content? Just looking for some links/examples of best practice executions. Also, I'm very interested in finding retailers or other multi-location businesses that are using schema.org microdata format to structure their local store location data.
Local Listings | | SeeMore2