Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
"Duplicate" on Google Local - Attorney and Business Listing
-
For our law firm, we have a Google Local listing for the firm (Riddell Law LLC). Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it). Both listings are at the same address. Moz Local says these are "duplicates" - is that true? Would Google penalize us for this? I am not sure how to fix it - both the individual attorney and the business are in fact at the same address.
If anyone has any advice I would greatly appreciate it! Thank you!!
-
Hi Tony!
Yes, you would want any practitioner listings on other platforms to match the practitioner listings on Google (i.e. have the same phone number across the board for each practitioner you are promoting). The idea here is that, the more frequently Google finds Practitioner A listed with Phone Number A, the more trust Google feels in the data they have about that entity. Conversely, if Google were to find Practitioner A listed with Phone Numbers A, B, C and D, Google would feel less trust in what the accurate data should be.
So, for sure, you'll want to clean up phone number variants you find so that everything you can access matches what you're listing on Google for a given practitioner.
Hope this helps!
-
Hi Miriam,
If it is recommended to create individual practitioner pages with unique phone numbers, is it necessary to build out citations beyond Google for the practitioners?
For our case, our client has existing practitioner citations across various listing sources - would this mean we would also need to clean up these listings with the NAP that aligns with the practitioner GMB pages with different phone numbers?
Thanks!
-
My pleasure, Bridget! Happy to be of help to you.
-
This is immensely helpful. Thank you!!
-
Hi Bridget!
I'll respond to your important question with numbers, for easier reading:
-
Moz Local will surface any listing we discover that strongly matches your Moz Local listing. We're making you aware of the existence of these listings, but this does not necessarily mean that they are, in fact, duplicates. It's up to the customer to decide whether a listing is a duplicate or not.
-
It's very important that your law firm study the Guidelines for Representing Your Business On Google. Read the entire document and pay particular attention to the sections on naming and practitioners.
-
Google does allow multi-practitioner firms to build a listing for the business and one for each practitioner. If there is only one lawyer at the practice, Google doesn't want him to build a separate listing, but if there are multiple lawyers, then it's allowed to build a listing for each of them, in addition to the listing for the practice. This is all laid out in the guidelines
-
If there are multiple practitioners, it is highly advised that each one has his own, unique phone number, not shared by any other practitioner or by the business. He should be directly contactable via the number. And, it is also advised that you create a landing page on the website for each of the practitioners and link their listings you build to these pages. All of this serves to differentiate one practitioner from another and one practitioner from the business, itself, hopefully securing you against ranking problems, accidental merges, customer misdirection, etc.
So, in sum, practitioner listings are not true duplicates, but you must follow guidelines for creating them and be sure that the practitioners are being properly differentiated from one another and from the business. And, finally, if you judge that a listing Moz Local surfaces for you is not a true duplicate, you can use the 'ignore' button to have it removed from the list.
Hope this helps, and please let me know if you have any further questions!
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Adding Multiple Country Locations for Google Business Listings
Hi Moz community, I hope everyone is well. I would like to ask for your advice on how to show a Google Business listing in both the UK and US for our brand. I understand that you can add multiple locations to your Google listing under the 'Manage Locations' tab but I wasn't quite sure how it worked in practice. I have a couple of questions below: If we have 2 registered locations/offices (one in the UK and one in the US) are we able to create 2 separate locations that will show our business listing correctly in the right-hand margin when people search for our brand in the US and UK respectively? If so, when a user finds our business listing in the US, are we able to serve them our US website version when they click the 'Website' button, as opposed to showing them our UK website? Our US website has been created as a sub-directory from our main UK site and can be seen as: www.example.com/us/ I hope someone is able to help, and thank you in advance.
Local Listings | Oct 9, 2023, 4:09 PM | Katarina-Borovska
Katarina0 -
How Do I Remove Address from Google Business Page?
Not very up to date in handling local listings, so here's my situation. I have an office that is not going out of business, but instead going virtual. So that physical address will no longer exist but the team is intact. So I am dealing with the Google Business Listing page for this office at https://business.google.com/ In the "Published on" section, it has Google Search, Google Maps, and Google+. I want to remove it from Maps and the address from this account. There's an address for this store, but editing it only seems to allow changing, but not removal. There is also the option of "Mark as Permanently Closed", but surely that isn't the best option since that will leave a nasty red "PERMANENTLY CLOSED" in the results when searching. What's the best course of action here?
Local Listings | May 2, 2017, 11:16 AM | nbyloff0 -
Google points of Interest / POI
Hello, Looking for some guidance on how to appear and get listed in Google Points of Interest in the Search Engine Results Page. Like when searching for "attractions Seattle" at the top of the SERP these listings appear. Cannot seem to find some good resources on the topic as well. Thanks Conrad
Local Listings | Nov 15, 2016, 10:49 AM | conalt1 -
How do I treat multiple buildings on the same college campus on Google for local SEO?
Should I delete them? Simply give them a different address like "City, State, Zip"? I see the benefit of having key buildings on campus in Google Maps, but I don't want those to affect my accuracy score and, thus, my local rankings for SEO.
Local Listings | Nov 29, 2016, 5:54 PM | GabeGibitz1 -
Local SEO Tasks When Closing One Branch of Multilocation Business
I would appreciate the opinions of my fellow SEOs on this one. I haven’t seen any other threads on this exact subject and others that touch on it are somewhat older so I am hoping this also proves to be a good resource for others going forward. I have an existing client that I did local SEO for about a year ago. They are a propane service provider and they had multiple locations. So we did local SEO for the company primarily by updating NAPs and creating more individual content for each of the branches such as specific landing page for each branch on their website and individual listings in citations for each branch. Now they have sold one of the branches to a competitor and they need to remove all listings for it. I am trying to develop a comprehensive list of actions to take and I would appreciate any feedback on the best way to go about accomplishing this task. Here is what I have so far: Remove all mention of sold branch on client website, including specific landing page Delete any branch-specific social media accounts Some specific areas I have questions about are: What do I do with Google My Business listings for the sold branch? Do I try to delete/unregister/close them? Or should I just leave them be with an updated link to our website homepage? Should I even bother contacting the main NAP listing sites to remove the old listing or just leave it to fall off on its own? Thank you again for all your help!
Local Listings | Sep 7, 2016, 10:17 PM | Ayres-SEO0 -
Average Percentage of Clicks on Google (Adwords vs Local 3 Pack vs Organic)
Does anyone know the allocation, percentage-wise, of clicks that go to Adwords vs Local 3 Pack vs Organic on Google Search (average)?
Local Listings | Jun 18, 2016, 4:15 PM | OhYeahSteve0 -
How to deal with wrong location in Google SERP
Hi, If I understand correctly, Google provides search results based on the location of the user. That's fine, because most of my clients are local. But if I look at my own search results, Google thinks I'm in a totally different town. Most likely based on my IP address. Of course I can solve that for myself, but the same goes for my potential clients. Is there a way to deal with this, from an seo perspective? For instance find out where most of the the IP providers are located and target that location?
Local Listings | May 20, 2015, 1:04 PM | Houdoe1 -
What would Cause listing to fall off local search map spot?
Any reason a listing that was showing in Google between the 3 and 5 spot on local map search would suddenly disappear all together from the map position for a specific keyword?
Local Listings | Dec 10, 2014, 11:09 AM | scott3150