Seomoz Customer Service does anyone feel let down
-
I would like to know if anyone else feels let down by seomoz and their customer service. I will give you a couple of examples why i feel let down.
I contacted customer services over an issue a couple of weeks a go and never got an answer from them, and the second issue is the private question that you can ask. I asked many days ago and it was an important question and it has still not been answered.
I am just wondering what we are paying for by using this site and if other customers of this service feel let down like me.
-
Hi David,
I'm looking at your profile, and see you do have a paid account (you can't ask a question in Q&A without having a paid account or 500 MozPoints). Sending an email to help@moz.com or visiting the Help Contact page at http://moz.com/help/contact is the best way to get in touch with us.
Keri
-
can anyone help us... we found this post and here it is 2013 and We are having the same issue. We can't sign up. We sent in a response but still no response.
-
Always had a pretty prompt response from the mozzers. If I have a query I'd like a more immediate response, I usually give them a holler on twitter @seomoz
-
Hi Diane,
I haven't seen a response from you in this thread. Do you still need a hand, or is everything taken care of? Let us know so we can either look into it more, or mark this question as answered.
Thanks!
-
Hi Diane,
I checked with the help desk, and they looked at the questions associated with your profile email. There was a reply from the help team to your most recent question, but maybe you didn't receive that? If you can give us the ticket number you got with your initial request, we can look that up and get back to you. The email from the help desk would have zendesk in the domain, which might help with a search to see if that email got filtered somehow.
For questions, we did have a problem for about two days where people could submit both private and public questions and they wouldn't be displayed, even to staff. This happened at the same time as the new OpenSiteExplorer was released and MozCon started, so it took a little longer than usual to reply. I do see a question from two days ago that had a response written earlier this morning. If this is not the question you're referring to, please send me a private message and I'll investigate further. Private questions can take a few days for a response, and combined with the Q&A being down stuff did get a little slower. We're so sorry about that, and Associates are going to be working this weekend to help clear up the backlog.
Keri Morgret
SEOmoz Associate
-
I have been very happy up to today when I can't ask questions because you now need 500 moz points. I really enjoy the ability to ask questions to fellow experienced seo people. I had a genuine and good question on directories and paid links on directories I wanted to ask but couldn't as a result .
-
Diane
They are also in the middle of "Mozcon" which is a 3 day very long and intensive conference.
The only time I called customer service, my issue was literally resolved in under 90 seconds from the time I dialed. I even tweeted about it I was so impressed. So all positive here.
That makes me think, did you try sending a tweet to @seomoz or any of the employees?
-Dan
-
I called in one time because I had a problem and was instantly answered on the phone by staff and it was resolved. I also tweeted them about my Q&A questions not coming up and I got a response within a few hours.
I understand how you feel not getting responses back, but I think in general they're doing a good job.
-
I think that lots of people have given you very good and very generous advice here.
-
I personally have never had an issue with the customer support tickets, always quick and courtesy. As for the "private questions" i have found them to take a full week (7 days) until i get a first response. I'm not sure if they are taking that long to formulate the best response or if they are just that busy?
-
ok that may answer that question but what about responding to emails. I have had lots of friends of mine who work in the website industry who have been thinking about joining this company and also people at business groups have asked me about this company and have asked me to let them know how i feel it beneifts me. At the moment i have nothing positive to say about seomoz.
-
There has been an error with the Q&A system so hopefully they'll catch up on the backlog soon.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What could be the reason that seomoz only shows crawl results for my homepage?
Hi there I am running three campaings for three different sites. The first site crawl is successful with a ful report. However the other two only shows results for the homepage, i.e. only a single page crawled by the mozbot. What could be the reason for this? Thanks, Gerrie
Moz Pro | | marketingmen0 -
Plurals and the SEOmoz On Page Report Card
I have some pages on my website that receive an "A" grade with the SEOmoz On Page Report Card if I use a plural term in a phrase (say, "landscape designers in Dallas") but an "F" grade if I use the singular term (say, "landscape designer in Dallas"). Is this a true and accurate reflection of how search engines see the page? Am I going to rank well for plural terms but not for singular, given the specific on-page content I'm using in this example? Or is this an opportunity for SEOmoz to tweak its' algorithm to better reflect the search engines?
Moz Pro | | ahirai1 -
Edit SEOmoz Profile Bug
Hi,
Moz Pro | | rayvensoft
I am trying to complete my SEOmoz profile, but there seems to be a bug. I am able to fill out everything except the 'favorite topics'. It lets me go in and fill it out, but when I click the update button to save it it does not save, and still shows up as missing in bar at the top. I have tried it in Mozilla, IE and Chrome, and it still does not work. Am I missing something? Thanks.0 -
SEOMOZ Crawler unicode bug
for the last couple of weeks the SEOMOZ crawls my homepage only and gets 4xx error for most of the URL's. the crawler have no issues with English url's only with the unicode(Hebrew) ones. this is what is see in the csv export for the crawl (one sample) : http://www.funstuff.co.il/׳ž׳¡׳™׳‘׳×-׳¨׳•׳•׳§׳•׳× 404 text/html; charset=utf-8 you can see that the URL is Gibberish please help.
Moz Pro | | AsafY0 -
How can I track multiple pages using SEOMoz
Hi there, I setup my domain along with 20 keywords to target. One of the first things I learned is not to focus on too many keywords per page. For this reason I decided to create 5 sub pages and link these pages on my index page. My questions to you: 1. Does SEOMoz track the keyword rankings for the URL entered only?
Moz Pro | | debeenus
2. If the answer for 1 is YES, Would I have to setup those 5 extra URL's as new sites along with their 3 to 5 keywords? Thank you,0 -
How long does the seomoz crawl take?
It's been doing it's thing for over 48 hours now and Ive got less than 350 pages... is this norma? It's NOT the first crawl.
Moz Pro | | borderbound0 -
"Powered by SEOMOZ" at the bottom of White Label reports?
I'd like to upgrade to Pro Plus for the white label / own branding option. However, I have just noticed that the "white label" pdf reports still feature "Powered by SEOMOZ" at the bottom of each page. Is this a mistake? $2400 / year should be enough to remove SEOMOZ branding completely, surely?
Moz Pro | | AndieF1 -
How do i get to know th pages crawled by SEOMOZ?
My SEOMOZ campaign says that "n" number of pages were crawled. How do i get access to the list of the pages crawled by SEOMOZ?
Moz Pro | | IM_Learner0