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  4. Cancellation and Refund

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

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  • Nadia89Mohamed
    Nadia89Mohamed last edited by Jun 26, 2018, 3:11 PM

    I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks

    1 Reply Last reply Reply Quote 2
    • IslamSaleh
      IslamSaleh last edited by Jan 12, 2020, 4:35 PM Jan 12, 2020, 4:35 PM

      Hi there,

      I'm facing the same issue now, Did you receive you money back?! and How?

      1 Reply Last reply Reply Quote 1
      • topic:timeago_earlier,3 months
      • Abhinbite
        Abhinbite last edited by Oct 5, 2019, 2:45 AM Oct 5, 2019, 2:45 AM

        Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019.  I tried reaching you over phone,  but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.

        Regards, Abhinay Penta

        1 Reply Last reply Reply Quote 1
        • topic:timeago_earlier,about a year
        • tawnycase
          tawnycase last edited by Jun 26, 2018, 3:30 PM Jun 26, 2018, 3:30 PM

          Hi Nadia! Tawny from Moz's help team here.

          We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.

          Thanks!

          1 Reply Last reply Reply Quote 3
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