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  4. Are FAQ's Pages Still Useful?

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After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Are FAQ's Pages Still Useful?

Content Development
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  • JohnBrown75
    JohnBrown75 last edited by Mar 19, 2020, 7:58 AM

    I know there has been a lot of discussion lately about FAQs pages and I'm wondering when and if they are still warranted useful and what if they have positive or negative effects on page rankings. Regards, John Brown
    Essay Writer

    elizabethcaroll theuser23 2 Replies Last reply Nov 18, 2021, 7:59 AM Reply Quote 0
    • MarketAPeel
      MarketAPeel Subscriber last edited by Aug 20, 2022, 5:17 PM

      Thanks for asking this question - it reminded me that I still have to do this.

      QUESTION: Does it have to be called FAQ? or can it be called something else that has more to do with the keywords of the site to be effective?

      1 Reply Last reply Reply Quote 0
      • topic:timeago_earlier,2 months
      • Markblack0304
        Markblack0304 last edited by Jun 23, 2022, 11:04 AM

        Hello! First of all, FAQs pages are quite helpful for your customers to answer even unasked questions. Secondly, if you add some keywords or phrases there, your site will be ranked much better.

        Best regards,
        Mark Black.

        1 Reply Last reply Reply Quote 0
        • topic:timeago_earlier,4 months
        • davefitzrla
          davefitzrla last edited by Feb 28, 2022, 3:04 PM

          Are you using FAQ schema? If you are then I would say yes - purely from a users perspective. As these questions are displayed in your search engine results and are a good prompt for clicks and extra information for the user.

          1 Reply Last reply Reply Quote 0
          • topic:timeago_earlier,3 months
          • theuser23
            theuser23 @JohnBrown75 last edited by Nov 18, 2021, 7:59 AM

            @johnbrown75
            I think that FAQ pages are very useful for SEO, especially for the Voice Search strategy. FAQ pages are often written in a conversational language, which can help us match the Voice Search intent.

            What's more, many people include FAQ sections in their posts or product pages. They first describe their products and then answer the frequent questions. I think it is very helpful for users and SEO.

            1 Reply Last reply Reply Quote 0
            • elizabethcaroll
              elizabethcaroll Banned @JohnBrown75 last edited by Nov 17, 2021, 8:36 AM

              I think in any case they have a positive effect. I recently had to sign up for one online store site and I did not find the registration buttons. Sounds weird but it's really like that! Since I work in a writer in professional writing, I do not have time to learn other sites for registration. It would be great if organizational issues were made in FAQ.

              1 Reply Last reply Reply Quote 0
              • topic:timeago_earlier,2 years
              • katemorris
                katemorris last edited by May 12, 2020, 2:01 PM May 12, 2020, 2:01 PM

                The quick and dirty answer is yes, but only if they are of use to users. I saw pages on a former employers site do very well even though they were not a part of the main site. It all depends on what the content is and why you are putting it up.

                1 Reply Last reply Reply Quote 0
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