Problems with OSE downloads
-
Ordered 5 reports last 24 hours, none received. Anyone else with this problem ? I do expect better from an expensive subscription. C'mon Moz, fix this new OSE report system please.
-
No problem! I'm so sorry for the inconvenience!
I just pushed the remaining pending reports through, so I think you should be set, but if you continue to run into any problems, just let me know!
-
Thanks Carin! Appreciate it
-
Hey there!
Haha - we ran into a problem on Monday night with one of the machines falling over causing a huge backlog to pile up. We were able to get things back on track yesterday and churn through the backed up reports, but with the index launch yesterday, we're seeing a bit of a backlog again this morning.
We are getting a monster machine up right now to speed through this! Once things calm down you should see these come through. It looks like you have about 8 pending - I'll keep an eye on them to make sure they go through!
Thanks,
Carin -
I am still getting problems downloading reports. They have been going for 5 hours now. Has the log increased again? Could you not use some of that $18m to buy a few more servers?
-
Hey! Same message to you If you want me to look into your account, feel free to email me at carin@seomoz.org!
Just provide some info on what URL you are looking for, what tab you're requesting from and if you have any filters applied and we'll look into why these certain ones are having issues.
Thanks for your patience!!!
Carin
-
Hey! I need some more info from you and I can look into it - feel free to email me at carin@seomoz.org.
You're not being difficult - I understand the frustration
If you can provide your account information in an email to me, as well as any information regarding which tab you're requesting from and what URL you are querying for and if you were applying any filters.
Thanks!
Carin
-
I'm quite sure I only requested most of the ones pending ones, not a second time. Only a view of them to try out. Like they said they are working on it.
-
In exactly the same situation, may be something to do with requesting the same report a few times because it didn't come through first time ? Looks like it's close to being fixed though by the Moz team.
-
Hi Carin
Not being difficult but pushed for time, can you not simply access my account and have a look yourself ?
Thanks & Regards
-
I can confirm all except one which were on finalizing are done now. Thanks! the other has the same issue now as addressed below.
There are still like 11 reports starting from scratch every time I visit the csv export page without coming further than around 30%. Others with exactly the same issue are finished though. So it's a bit random why it works for the one and not the other.
I'm not doing anything related to link building today so I've got all patience to wait till it's resolved
-
Hey! Can you give me some more information so I can dig into this? Looks like the last batch of 100 reports is crunching through now, but I'd still like to find out why you're not getting yours.
Can you send me some info on the request like: the site searched, any filters used and from which tab.
Thanks!
Carin
-
Just checked, still no change with the pending reports at my end.
Thanks
-
Hey guys!
I wanted to jump in here and give you all the lastest on the CSV download issue. We were finally able to clear through the backlog of CSV reports about 7 pm PST last night, however, there were about 3,000 jobs that were still in a finalizing status and just hanging. We were able to work a quick fix to get these last remaining reports out today. The fix was such a great idea, we've decided to make it a permanent feature in Open Site Explorer!
Since the new launch of OSE, we've had reports of users requesting reports that end up hanging during high peak times. The fix we added today will help in those scenarios by re-queueing the report if it is hanging for a long period of time.
I'm hoping this helped get the last of the missing reports out, but please let me know if you guys are still seeing pending or hanging requests.
Thanks!
Carin
-
1:46am - I'll sleep when OSE is doing its job for you!
-
Thanks for the response. The issues are worth the improvements. Looking at it long term, a lot has become better Some reports are in, others still pending. I can wait a couple days. Thanks again.
-
Just checked, some have completed, others still pending that I ordered about 48 hours ago.
What time is it there ? Do you sleep ? you're crazier than me !
Regards
-
If you're not getting them, you should probably try re-filing. Reports should be taking <6 hours at the very most. We were seeing many that were <1 hour.
I'll ask the team to hop in this thread, too, in case I've gotten any details conveyed incorrectly.
-
Thanks Rand, I am sure I speak for the others with this problem when I say many thanks for personally looking at this. As always, excellent service.
Just to be clear, does this mean that the pending reports clogging up my downloads will be cancelled or automatically generated ? Not received any of them yet.
Warm regards
-
Hey gang - sorry for my delay getting in here. We had a crazy day.
Here's what happened and why OSE report downloads have been slow:
- Last week, we had some volume spikes. The new OSE V3 offers a lot more download functionality, and everyone's been using that functionality a lot (awesome, but also a big load)
- We had some technical operational issues that slowed things up on OSE for about 24 hours, creating a huge backlog of reports
- We tried to simultaneously scale the capacity and segment the downloaded requests so they wouldn't interfere with load on the rest of the platform
- Today, we finally cleared the queue fully and reports should be back to fairly speedy
I'm really sorry about this. The tech behind scaling is challenging and our engineering team worked their butts off, but I know there's no excuse when you need a report or to do some work. We're going to work very hard over the next few weeks to try and make sure we get better with uptime/responsiveness/speed/etc.
Thanks for the patience - and keep your eyes out for more improvements/upgrades in data quality, size and speed coming in the next few months.
Cheers,
Rand
-
I've got an email back from Aaron from seomoz with an answer. (I also submitted the issue with the feedback button);
It looks like we're having some troubles getting caught up on the many reports that were generated while our servers were running amiss last week, which is why reports and the UI are wonky today. It may take another day or two for the reports to finally generate. I'm really sorry for the inconvenience; we hope to have OSE and the Linkscape data fully operational in the next couple days or so. Let me know if you're still not able to get your reports by then or if there's anything else I can do to help you.
Have a great week!
Aaron__
So a couple days patience and everything should be fine. Thanks Aaron for the response
Maybe that also includes the info Rand wanted to say?
-
Actually, Rand tried to respond to this last night, but it looks like Roger must have gone and done something with his response. I've let Rand know his reply didn't make it, and he'll be back in later this morning with a reply. Thanks for your patience!
-
We have the same problem
Several reports made the 24th August are still "Finalizing**"**, but one made the 26th is complete and we could download it.
-
looks like this is a significant issue - anyone from Moz listening ?
-
Here as well big problems. I'm stuck the whole day with a certain task because the backlink exports aren't coming in. They get stuck at around 30% or something. When I reload the page it starts generating again as off 0%. It just won't finish.
5 days ago (the 24th) I also did a bunch of exports and none of them have finished up till now. It says finalizing for 5 days now and I don't get the needed csv exports. This is an urgent issue, because I'm quite dependent on OSE as link builder.
I really hope this get solved asap. I love OSE when it works though
-
BTW your attached report is EXACTLY what I am also getting, loads of "pending".
-
Have to say I agree 100%. I love SEOMoz but the new OSE is a problem, and it doesn't seem to be being taken seriously. I asked Rand about this via twitter last night, was reluctant to do so, have also emailed the helpdesk, but still the same problem today. the old method, perhaps more basic of downloading yourself to xl, worked. Paying a lot for a subscription service that doesn't work is annoying.
C'mon Moz, sort it please 1
-
Have to say I agree 100%. I love SEOMoz but the new OSE is a problem, and it doesn't seem to be being taken seriously. I asked Rand about this via twitter last night, was reluctant to do so, have also emailed the helpdesk, but still the same problem today. the old method, perhaps more basic of downloading yourself to xl, worked. Paying a lot for a subscription service that doesn't work is annoying.
C'mon Moz, sort it please 1
-
Hi,
I have been having HUGE problems with OSE for the last few days.
It is getting to the point where I will be looking to stop using my SEO moz account and looking for alternant options with other providers.
It is sooo buggy.
what are the team doing to fix it apart from directing us to a video of a dog? I mean Funny video but in all seriousness I just want the reports so I can carry on with business.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Problem with On-page
I have an issue. I have added 5 keywords but when i go to the "on page" tab. They are not there... So i press on "Add keyword" and it takes me to another page where i can see all my keywords. So i go back to the "on page" and no keyword shows up. I wanna have a summary of the weekly crawl for the on page of these keywords and it's not showing up 😞 Anybody knows why?
Moz Pro | | theseolab0 -
AM I the only one getting misleading titles in OSE?
I am trying to locate directories in my competitor's links using OSE. Here is the workflow I am using: Filter all results to external sites only, group by site, linking to any page on the domain. Export results to csv. My competitor is in the web design industry. So I try to filter the titles of the pages linking to the competitor to look for titles containing directory. But when I click on the link for "Windsor Internet Web Design Hosting Ontario Canada Directory" I get a page with the title "Kitchen & Bathroom Showroom | London Ontario | Bathroom Vanity Showroom" Are the results really this misleading?? or am I doing something wrong here? Any insight or help would be greatly appreciated.
Moz Pro | | tdlabs0 -
Mozscape API Problem With Credentials
Yello everyone 🙂 Yesterday I generated Access ID and Secret Key to try the API, but it didn't work. It's said that it might need 5 minutes, so I gave it something like 8 hours but it still didn't work afterwards. I used the PHP sample and I checked it with the Sample Expires value and it produces the same Signature parameter as in the Sample Valid API Signature, so the PHP code sample and the Sample Valid API Signature are in sync. In case you wonder - yes I changed the PHP sample by adding the valid strings for $accessID and $secretKey - I'm a long time programmer and I know what I'm doing with it. I tried also the example URL from Sample Valid API Signature couple of times, refreshing each time to get new Expire parameter, but it's not working too. Both the PHP sample and the Sample Valid API Signature are giving me this: **{ "status" : "401", "error_message" : "Your authentication failed. Check your authentication details and try again. For more information on signed authentication, see: http://apiwiki.seomoz.org/w/page/29574176/SignedAuthentication" }** I am new here and if there is another place to look for support please just point it out and excuse me for wasting your time - I just couldn't see it and I really tried. Thank you for your time to read this! Calvin Your Access ID:
Moz Pro | | Calvin50 -
OSE vs google webmaster link data
Hiya experts, I am trying to understand the OSE. One thing I noticed is that OSE shows 12 linking root domains to our site. However, google webmasters show more than 90(that have kinks to pages on our site). And these are not new links, some of these date back to Apr 2011. Is there something very obvious I am missing here? Thanks for your help. Regards, Raman.
Moz Pro | | ramangarg0 -
What period of time do OSE social media metrics represent?
When one hovers over the social media metrics in Open Site Explorer the popups say that the numbers represent the total number of times the URL has been posted, liked, tweeted or +1'd. Those numbers are [appear to be] more dynamic than the data in OSE's other reports and seem to get a fresh analysis each time the URL is entered. So I'm wondering what period of time is it counting in it's "total number of times" determination? If I'd like to track the data to get an idea of, say, total number of Facebook Shares for a one month period, how often should I check the numbers?
Moz Pro | | BlastAM1 -
OSE Backlink results - reported link not actually there?
Not a complaint, but a question to understand how the research tool operates: When I run backlink checks on websites, often the reported link is not only not on the page, but it's not found anywhere on the site. I use several tools to search for the link url as well as for the keyword. Why does the tool report a link is there, but I cannot find the links in some cases? Is there a lag in the information the tool is using, making it not quite up to date, or is it something else? Thanks much!
Moz Pro | | AdamThompson0 -
SEOMoz toolbar - Anyone else have problems with Search Profiles?
(Using Firefox 7.0.1) I just downloaded the toolbar and the Custom Search Profiles do not work--clicking on any of them adds "%" and numbers to the search query. I've created a couple of specific locations and I'd really like to get this figured out. Does this function work correctly for anyone? Am I doing something wrong?
Moz Pro | | Court_LOQUA0 -
Is there a problem with Weekly Ranking report this week?
I just received my weekly ranking report. 2 Up, 0 down, 8 the same this week. However, last week my page was #2 for "innovation conference" and this week you report "not in top 50." My first thought was penalty, but when I searched and removed personalization, we were still #2 for that search query. So, something must be wrong with the report - either we're 1 down or "not in the top 50 is wrong."
Moz Pro | | KNect3650