Frustration With Google Places
-
I have been trying to solve this problem with Google Places for quite some time now and just can't figure out where to go from here. I've tried several sent messages explaining the problem and even received several phone calls from Google Places trying to correct the issue with no luck. I have even tried totally deleting the listing and started over from scratch and re-verified the address with a mailed postcard.
My site: http://www.captainrichsmith.com
has a Google Places account set up and verified
For some reason when you do a Google search for one of my keywords
Miami Fishing Charters
On the listings normally under the letter "E" on the Map another website has a placemark at my location
Miami Fishing Charters Directory
www.fishing-charters-miami.com/ - CachedFishing Charters Miami is a quality directory of the best fishing boats in the Miami area. The top Miami fishing charters are listed on this website.
2550 South Bayshore Drive, Miami
(786) 263-9231
captainrichsmith.com (7)When you view this Google places listing further.
I see it is using my images, videos, placemark on map but NOT the address, phone number, or reviews.
Any help on this issue would greatly be appreciated
-
Thanks Robert. Very helpful. I actually started doing that just before I read this so I hope that means I'm thinking in the right direction. I just decided to go ahead and delete my listings for the time being ... I didn't have any reviews that will be really lost so I'll just start from scratch once I see his listing disappear.
Thank you everyone for your help on this..
-
Hope this helps. We occasionally run into an issue where someone who is unscrupulous creates a business listing in Places around a client business name. What we do is have several people put in a permanently closed notice with Google (since we have a couple of locations that are 500 miles apart it helps I think). Click on edit this place and mark Miami Fishing Charters as permanently closed. On comments put "this business has no physical location here any longer if it ever did" or words to that effect.
Utilizing this methodology we have had them removed. It does take a while at times though. I do think someone marked them closed, etc. in the last few minutes......
Good luck.
-
I would try what Kieran Daily suggest below... call them. It looks like they somehow list your address as their own. Maybe as an alt address. I think the other company is trying to claim your address. I put in a complaint email on the other page to tell Google the info is wrong... however you know how responsive they can be.
Do you do any paid advertising with Google? If so... ask your account rep to look into it.
-
Yes I have contacted this site admin. In reality it's not even a real business and doesn't have a physical location. The telephone number is just a "Google Voice" number with no answer. When I contacted the site email he did get back to me and stated he himself didn't know what was going on with the confusion
-
Have you rung this business? Ask them where they are located. In theory there is nothing stopping someone from using your information for a location and they may have verified using and SMS and not the postcard.
Try the old fashioned way first.
-
Yea tell me about it. I've been going nuts over this for too long. Not to mention when I received these phone calls from Google it's always the same "Overseas person" that barely speaks English reading off of a sheet... and when I try to explain the problem they have no clue what is going on.
Either way thanks Stephan for trying to help
-
I think I got it now... again sorry for my first response... clearly I was confused.
Something is strange... I am seeing the information between the 2 sites getting messed up.
I have never seen that before. This is probably beyond my skill level but I will see what I can find out about it.
-
Not sure if there is a bit of confusion. I'll try to add more information
My business address is:
25150 SW 147 AVE not the one they have listed for the other business 2550 South Bayshore Drive
They have the placemark pinned at my address along with my website listed below along with the other stuff I mentioned.
After doing a bit of research on Site Explorer the confused website "fishing-charters-miami.com" is such poor quality compared to my domain I can't understand why it would even get this spot
-
Sorry for the response above... I didn't understand the problem when I answered. I tried to delete the response but got an error... I'll try again.
-
That is weird. I do see the address and phone number... but your map marker is clearly not at the right address. It looks like there are a lot of businesses at 2550 South Bayshore Drive, Miami. When I do a map search for this address it says "multiple businesses" at this address but yours it not listed.
The only idea I have is to add a suite number if you have one. I noticed some of the businesses at the address say "2550 South Bayshore Drive #301, Miami". It is a shot in the dark but is currently the only idea I have.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Https problem on google result.
Hello everyone. My problem is SSL certificate... Send all links to google, after google shows https link no problem. But a few minutes ago my home page link not have an SSL..
Technical SEO | | dalapayal
Please check this page : https://www.bodrumtransfermarket.com Where do I make a mistake? Thanks for all...0 -
Fetch as Google issues
HI all, Recently, well a couple of months back, I finally got around to switching our sites over to HTTPS://. In terms of rankings etc all looks fine and we have not move about much, only the usual fluctuations of a place or two on a daily basis in a competitive niche. All links have been updated, redirects in place, the usual https domain migration stuff. I am however, troubled by one thing! I cannot for love nor money get Google to fetch my site in GSC. No matter what I have tried it continues to display "Temporarily unreachable". I have checked the robots.txt and it is on a new https:// profile in GSC. Has anyone got a clue as I am stumped! Have I simply become blinded by looking too much??? Site in Q. caravanguard co uk. Cheers and looking forward to your comments.... Tim
Technical SEO | | TimHolmes0 -
Why google removed my landing pages from index?
I made new website meko.lv. I put many work to it, to make page SEO friendly, sprites, reduced requests added SSL, got google page speed insights score 100/100, but in 2. october all pages in google webmasters disappeared from index. Could you please look at website and say whats wrong with it? They are all search results present in google but for how long. it is so annoying, you put so many work but in result get high spam score. It is obvious that new pages can not get good links in one month https://meko.lv/ google webmasters google page speed score: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fmeko.lv%2F&tab=mobile q1LDHTn
Technical SEO | | Mekounko0 -
Why seomoz.org still in Google index?
I searched in Google, the number of URLs indexed left in the seomoz.org domain since it changed to moz.comI am surprised that after all this time more than 15,000 URLs indexed:https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=site%3Aseomoz.org%20inurl%3Aseomoz.org If I clicked on any of the results it will be redirect (301) to the new domain, so it is working, but Google still keep these URLs in the index.
Technical SEO | | Yosef
What could be the reason?Will not cause duplicated content issue on moz.com?0 -
Why my site is not indexing in google
In google webmaster i have updated my sitemap in Mar 6th..There is around 22000 links..But google fetched only 5300 links for long time...
Technical SEO | | Rajesh.Chandran
I waited for 1 month till no improvement in google index..So apr6th we have uploaded new sitemap (1200 links totally)..,But only 4 links indexed in google ..
why google not indexing my urls? Is this affect our ranking in SERP? How many links are advisable to submit in sitemap for a website?0 -
My Old Domain is Not Changing in Google
I have taken over the following domain www.choice-cottages.co.uk, part of the contract was to re-direct the old site www.choicecottages.info to the new site. Unfortunately I am only a middle man in the arrangement as the website is hosted with another company. The switch was done well over 4 weeks ago, the re-direct itself is working fine. However if you google choice cottages you will see the first listing is www.choicecottages.info, then I have my new site below for a few listings. Google is definitely updating something as before the old domain had lots of site links but this has reduced to a few. Does anyone know anything on this, as in the past it only takes a couple of days to update. Many thanks Andy
Technical SEO | | iprosoftware0 -
Does Google Bot accept Cookies
I am working with a per page results refinement that stores a cookie on the users computer and then keeps that same per page as the user goes around the site. I was just wondering if that was true for Google bot or Bing bot as well. Will they keep the cookie or would they not be able to accept it. I just want to know as I dont want different urls created if they can keep the cookie. Thanks!
Technical SEO | | Gordian0 -
Google Shopping Australia/Google Merchant Centre
So Google Shopping has finally landed in Australia so we've got some work todo hooking it up to our client ecom sites. Right now we have a handful of clients who are setup, the feed is getting in their ok but all products are sitting in "disapproved" status in the dashboard and clicking into each individual product the status says awaiting review. I logged a support ticket with Google to get some more info on this as it doesn't look right to me (ie the disapproved status in dashboard) and got a useless templated answer. Seems that if I switch the country destination to US the products are approved and live in google.com shopping search within the hour. Switch back to Australia and they go back to disapproved status. Anyone having the same issue/seen this before? I simply don't trust Google support and wondering if there's other factors at play here.
Technical SEO | | Brendo0