What eCommerce Regulations are there when selling in the UK?
-
I was informed last night that in a month from now one of my clients is launching some campaigns with a daily deal partner in the UK (Great Britain & New Zealand). (Yes, first time I'd heard of it) Regardless of the timeline, our team is now tasked with making sure we have their site ready for selling in the UK. I just want to make sure we're crossing all our T's and dotting the I's. (We're based in the U.S. and selling all physical products, no digital)
A couple questions came to mind:
- Are we required to display the product prices in the local currency? - I thought this was kind of silly, but the daily deal partner thought this was required.
- VAT - Is it seriously 20% in United Kingdom? And is that flat across the whole area? Would make it a lot easier than the US with 1,000's of different tax rates.
- Any other rules or regulations that come to mind would be greatly appreciated
Thanks in advance for your response!
Have a great day,
Kevin
-
Good info. Thank you!
-
Hi Kevin
Yes the UK has quite a few laws regarding business websites and especially ecommerce sites. Besides what some have advised above you will also have to put an address of a physical location on the website. It is the law that all UK companies and those that trade here disclose their contact details on their website.
-
No problem, glad to help.
With the p
-
Hi Steve,
Thank you for explaining some of the nuances with VAT. We don't seem to sell any of the products in the reduced or zero rate VAT categories.
The postage was also new to me so thank you for bringing that to my attention.
-
Hi Moose,
I really appreciate your reply!
-
Thanks for your response. It was very helpful!
-
Regarding VAT the previous responders are slightyl wrong (sorry).
There are actually 3 rates of VAT in the UK - standard (20%), reduced (5%) and zero rated (0%). It depends what you are selling as to what VAT rate you should apply. The majority of items are 20% but there are some which are lower.
If you are wondering how I know this, our products have a mixture of all three.
Also you need to remember postage as you have to charge or include VAT on your delivery costs at whatever rate the goods are you are sending. So if your goods are 20% then VAT on your postage is also 20%, if it is 5% then delivery is also 5%. However if it is a mix it gets complicated.
As previously mentioned you need to look into the Distance Selling Regulations and to be honest if I saw an item on a site in the UK that wasn't in GBP then there is no way I would buy it.
-
You need to comply with UK consumer law - the main laws which apply are the Sale of Goods Act and Distance Selling Regulations. This page has links to guidance on both issues http://www.tradingstandards.gov.uk/advice/advice-business.cfm
Local Trading Standards offices, who deal with customer complaints in their areas, can be very helpful in making sure your Terms & Conditions comply with UK law. As our business developed we liaised with our local Trading Standards team on these issues, but I'm not sure who you would deal with if you don't have a UK office.
VAT is at a flat rate with the exception of some offshore areas where there is no VAT, and a lower rate applies to certain products/situations. I'm no expert on this but some of our customers have mentioned lower VAT on heating appliances for newbuild properties. You're best off going direct to the UK tax office for information on VAT - http://www.uk-tax-office.co.uk/
Also the European law on cookies is just coming into force, so you need to make sure you're okay on this front as well http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx
-
Kevin, I have previously worked for an agency that has many clients from UK and most of them are related to eCommerce so I have quite a good idea about it!
On-line buyers in UK are a bit different from the buyers in USA; they are more local orientated so if you are not mentioning the price in GBP you should!
About VAT, it was 17% quite a while back but I checked one of the sites has worked on and it says 20% now so, yes on that too!
Thing that you should consider if you are targeting the UK market are:
- You should have a clear Return Policies
- They Love Privacy Policies and Terms and Condition page and I have actually noticed people reading that!
- Details about the product on detail page.
All in all give them less area to ask question from you and provide them enough information to make a decision!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
UK English and USA English - two flags on navigation?
If a website is translated to English and has .co.uk version and a .com which are directed at UK and USA audiences respectively (using localised spellings etc), how do you get the visitor to the right version? It seems clumsy to add two flags on the navigation - one for USA and one for GB English as well as other languages. Should a redirection script be in place based on their IP address? Thanks for any help
International SEO | | AL123al0 -
Google.ie returning more and more UK based results, why?
I have discovered the most infuriating issue with Google Search for Irish users and it seems to be getting increasingly worse in the last 2 years or so. This is not only frustrating as a business owner (in fact it could bring a business to its knees) but it is rage inducing as a consumer.
International SEO | | Secrets
Google knows the location where I am searching from and I'm using google.ie yet I still get just a small number of Irish websites usually followed by eBay and Amazon results then a never ending list of websites that are based in the United Kingdom. Now, I know the one thing that we all have in common is the use of the English language, however what we don't have in common is shipping costs. In order to slightly increase the number of Irish based companies I need to add in the phrase 'Ireland' to my search (on google.ie in Ireland) and this makes only a small difference. In fact, oftentimes Google seems to throw in the odd American or Australian site just to really wind me up.
It's completely absurd that Google rarely returns results for .ie websites or irish based websites when searching in Ireland. Many UK companies don't ship to Ireland (including many of the eBay and Amazon results). This is killing Irish businesses who have the products and cheaper or free shipping and many how are working damn hard on their SEO are still being passed up for companies that have nothing to do with our economy.... Why oh why is this happening.0 -
Human Translation versus Google Translate for Ecommerce Products
Hi all, We want to put our products on our ecommerce site into another language. I have always been under the impression that running text through Google Translate is a no no, not only for the user experience, but also it is a Google tool and I am assuming that Google would notice that it is not translated by a human. I don't know if it would incur a penalty as such but it most likely would not be favoured as a human translation Can anyone confirm their experience or impression on this? Thanks!
International SEO | | bjs20100 -
Wordpress SEO/ Ecommerce , Site with Multiple Domains ( International ) & Canonical URLs
Hi I have an ecommerce site with an integrated wordpress instance. I want to have one wordpress site that outputs to 2 domains exactly the same content , but one will have canonical URL . NZ & Australia Sites. So: Would I use the rel="Alternate" hreflang="en-nz" . I want the same content to rank well for each country and not be penalised for duplicate content. Ideas?
International SEO | | s_EOgi_Bear0 -
Ranking issues for UK vs US spelling - advice please
Hi guys, I'm reaching out here for what may seem to be a very simple and obvious issue, but not something I can find a good answer for. We have a .com site hosted in Germany that serves our worldwide audience. The site is in English, but our business language is British (UK) English. This means that we rank very well for (e.g.) optimisation software but optimization software is nowhere to be found. The cause of this to me seems obvious; a robot reading those two phrases sees two distinct words. Nonetheless, having seen discussions of a similar nature around the use of plurals in keywords, it would seem to me that Google should have this sort of thing covered. Am I right or wrong here? If I'm wrong, then what are my options? I really don't want to have to make a copy of the entire site; apart from the additional effort involved in content upkeep I see this path fraught with duplicate content issues. Any help is very much appreciated, thanks.
International SEO | | StevenHowe0 -
Multilingual Ecommerce Product Pages Best Practices
Hi Mozzers, We have a marketplace with 20k+ products, most of which are written in English. At the same time we support several different languages. This changes the chrome of the site (nav, footer, help text, buttons, everything we control) but leaves all the products in their original language. This resulted in all kinds of duplicate content (pages, titles, descriptions) being detected by SEOMoz and GWT. After doing some research we implemented the on page rel="alternate" hreflang="x", seeing as our situation almost perfectly matched the first use case listed by Google on this page http://support.google.com/webmasters/bin/answer.py?hl=en&answer=189077. This ended up not helping at all. Google still reports duplicate titles and descriptions for thousands of products, months after setting this up. We are thinking about changing to the sitemap implementation rel="alternate" hreflang="X", but are not sure if this will work either. Other options we have considered include noindex or blocks with robots.txt when the product language is not the same as the site language. That way the feature is still open to users while removing the duplicate pages for Google. So I'm asking for input on best practice for getting Google to correctly recognize one product, with 6 different language views of that same product. Can anyone help? Examples: (Site in English, Product in English) http://website.com/products/product-72 (Site in Spanish, Product in English) http://website.com/es/products/product-72 (Site in German, Product in English) http://website.com/de/products/product-72 etc...
International SEO | | sedwards0 -
Google UK picking up USA Site
I have a site with two subfolders one is .../uk and one is .../us Part of the content on the two sites is the same and part is unique. The US site's language is set to en and the UK site's language is set to en_gb. I have setup geo-targeting in webmaster tools. The problem is that the home page is a GEO-IP redirect and it seems to be picking up information from the US site even on google uk. I'm not concerned too much about getting the uk site crawled as we submit a sitemap for that anyway. But my concern is that if I setup the geo-ip redirect as a 301 will my UK site loose all of it's ranking? Also am I likely to be penalised for duplicate content?
International SEO | | matthewdolman0 -
International Hub site: .uk vs domain vs subdomain
Financial company with 2 sites: 1- Mybrand.com for the US market.
International SEO | | FXDD
2- global.mybrand.com is the hub for international with selection for 10 languages: drop-down allows selecting between mybrand.jp, mybrand.fr, etc Now we have the opportunity to redesign the site from zero and I am exploring to get rid of the subdomain for the global site What would be your preference to use as the international hub? a) mybrand.co.uk: I have to use lawyers to get the URL from squatter b) mybrandGlobal.com : URL easy to get, and can be geo targeted using google webmaster tools. Cons: It might not rank as well as .co.uk in the UK, which is our biggest market c) global.mybrand.com-- pros: keep using it because it is aged and has some authority. Google might now see subdomains as part of TLD, thus making it a valid way to separate international from US .. Cons: SEO best practices advice to avoid subdomains because it might not pass full link value across domains. There is not really different content the subdomain, it is just the hub for international Thanks in advance for the help0