I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My Website's Links Are Not Showing In Moz Link Explorer
Hello Team, I was analyzing my domain (https://www.amzonestep.com) in link explored but there are many websites that are not showing there. Questions
Link Explorer | | amzonestep
1. Is this reason website's DA is not increasing 2. Is there wrong steps taken by me for this website. Well, I know there are many factors work in increasing DA but what is should do if these kind on links are not indexing in MOZ. I things these are one of the factors my DA is not Increasing. Please save my job guys. The company has sent me an ultimatum mail of 2 months that they will take back the projects from me. Please save my job. Thanks & Regards Aashirvad Kumar moz.png Screenshot-2020-02-19-at-11.48.21-am.png0 -
Domain Authority and PageRank Aren't Meshing
I'm seeing a very large discrepancy between the domain authority for a site I'm tracking and the PageRank. According to PageRank Checker the PageRank is "0". According to Moz, the domain authority is 57 and page authority for the domain below is in the 32. The domain is http://bwellness.massagetherapy.com/ Open Site Explorer shows 2 linking domains -- both have D.A. scores of 13. Please explain the discrepancy. Thanks in advance.
Link Explorer | | alankoen1230 -
DA hasn't Moved over
We moved our site over a couple of weeks ago from bi-mi.com to bimi.co - its a magento site. We followed instructions to wait 2 weeks and upload a coming soon page etc to help google realise it was not just a parked domain. We moved everything over and then set a hta record up to redirect the "bi-mi" base domain to "bimi" , we then logged teh site move within web master tools also and I set the bimi.co preferred url etc. However its been about a week and half now and the DA is still showing as 1 and bi-mi (the old site that is redirecting) is showing as 18 Is it just patience needed here or have any of you also come across this issue?
Link Explorer | | Kelly33301 -
Learn how to use Moz's Spam Score metric to identify high risk links. Get your Daily SEO Fix.
Almost every site has a few bad links pointing to it but risky links can have a negative impact on your search engine rankings. Watch The Moz Daily SEO Fix: How to Use Spam Score to Identify High Risk Links to learn how to spot those spammy links and what to do with them. And, if you have more questions about Spam Score, check out Rand’s blog post: "Spam Score: Moz’s New Metric to Measure Penalization Risk." This video is part of The Moz Daily SEO Fix tutorial series--Moz tool tips and tricks in under 2 minutes. To watch all of our videos so far, and to subscribe to future ones, make sure to visit the Daily SEO Fix channel on YouTube.
Link Explorer | | kellyjcoop3 -
OSE not picking up all internal links?
Hi! I've been checking a few pages in OSE. For example: https://www.holidayhypermarket.co.uk/holidays/last-minute This, according to the tool, has only 6 internal links. However, a Screaming Frog crawl picks up 700+, which is about right seeing as there is a link in the footer. What do you think could be behind the discrepancy?
Link Explorer | | Blink-SEO0 -
Confused about the link metrics showing up in MOZ & OSE
For my campaign "itelligence Applications" which is for site itelligencegroup.com/uk/ - MOZ seems to be giving me different stats on links, depending on which tab I look it in the Link Analysis section. Then when I look at OSE, the numbers are totally different again, not just a little bit different. Example: In MOZ Link Analysis, on the "inbound links" tab, it says there are 129 Root Domains and 6832 Total External Inbound Links. If I then look at the Competitive Metrics screen, it says there are 46,284 external followed links and 240 total linking root domains. If I then go to OSE for the same site, it says there are 14 Root Domains and 686 total links. I have no idea why these numbers vary so much or how to even report them to my client. Am I missing something here? Any help would be gratefully received! Maureen
Link Explorer | | mfrgolfgti0 -
Drastic drop in LRD from OSE report has me confused... Any idea why?
We just got our report from OSE and a week ago we had over 80 LRD's with DA34/PA44 and now we see only 27 LRD's DA32/PA34? Why such a significant drop in our LRD's which I'm sure has affected everything else in the software. We checked Google Webmasters and don't see a drop in our linking URLs. We see it fluctuate all the time, but nothing like this. I'm not so much concerned with DA/PA at the moment as I know that dropped from lack of data the system can read, but why did over 60% of our LRDs disappear overnight? Anyone else seeing this happen to them? Our URL is whiteboardcreations.com
Link Explorer | | WhiteboardCreations0 -
301 Redirects: How long for Google to recognize? How long for Moz/OSE to recognize?
I redirected a few pages that had funky URL issues (capitals and underscores and useless words) to the same page renamed with proper URLs. The sitemaps were changed also, and re-submitted. Like this: mydomain.com/Not_Pertinent_Words.html >>> mydomain.com/good-words.html Google seems to have found them and changed the search engine results listing in about 8 days. But it's been about a month now and Moz and OSE still have not transferred all the strength and link data from the old URLs to the new ones. Question 1: How long does it usually take Google to transfer all the link and strength data for a 301? Question 2: How long does it take Moz and OSE to do the same? Is there something I need to do to tell them about the changes?
Link Explorer | | GregB1230