I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz can't crawl our site
Moz can't crawl our site because of an error in the robots.txt, we've tried everything in the troubleshooting guide but nothing works - I believe its a server error but have no idea how to fix it pls help
Link Explorer | | SigneerHFS0 -
Are Unlinked Mentions Coming Back in the New OSE?
Hi Mozzers, Just a quickie, with the unlinked mentions being retired, I was wondering if Moz have any plans to bring this feature back through the new link explorer? Many thanks! 🙂
Link Explorer | | Corbec8881 -
Same domain, different DA? (OSE)
Bit of an odd one here, anyone seen this before: https://i.gyazo.com/aa083d07c58623e101fc84b8b569a0cc.png
Link Explorer | | ThomasHarvey0 -
Error getting your data in moz ose
Why am I receiving a "There was an error getting your data" in moz ose? Everything worked fine yesterday but now I'm having trouble getting link metrics for my site.
Link Explorer | | TitanDigital1 -
OSE Inbound Link Report Exports Returning Blank
We're trying to download a larger OSE report of inbound links and the report only has headers and no actual data. I'm logged in, so is there a bug here?
Link Explorer | | Highland0 -
Confused about the link metrics showing up in MOZ & OSE
For my campaign "itelligence Applications" which is for site itelligencegroup.com/uk/ - MOZ seems to be giving me different stats on links, depending on which tab I look it in the Link Analysis section. Then when I look at OSE, the numbers are totally different again, not just a little bit different. Example: In MOZ Link Analysis, on the "inbound links" tab, it says there are 129 Root Domains and 6832 Total External Inbound Links. If I then look at the Competitive Metrics screen, it says there are 46,284 external followed links and 240 total linking root domains. If I then go to OSE for the same site, it says there are 14 Root Domains and 686 total links. I have no idea why these numbers vary so much or how to even report them to my client. Am I missing something here? Any help would be gratefully received! Maureen
Link Explorer | | mfrgolfgti0 -
Sidebar on OSE causing problems
For the last few days a sidebar has been showing up on OSE and as a result I cannot see the social information on URLs, can someone fix this?
Link Explorer | | Eavesy0 -
OSE and HTTPS
It's been quite a few months since the last updates regarding HTTPS crawling of OpenSiteExplorer. https://seomoz.zendesk.com/entries/20770156-open-site-explorer-to-crawl-https http://moz.com/community/q/in-opensiteexplorer-why-is-https-not-an-option But, as the last update dates October 2013, is there any news in regards to the progress on this subjects? More and more sites are switching to full HTTPS and support for this has been asked and responded upon for over two years. Thanks for any updates.
Link Explorer | | EconostoNL0