We currently do not support the location
-
What does this message from google places mean?
-
Hi Noah,
This is a known issue. If you have to re-verify, you are likely to see the 'do not support' message for several weeks until the listing has been approved. How long has it been since you did this?
Here are some Google And Your Business Forum threads on this same topic:
http://productforums.google.com/forum/#!topic/business/oUlJU0QNqGE
http://productforums.google.com/forum/#!searchin/business/reverified$20do$20not$20support
-
I had a listing up for a couple of years now. I made a minor adjustment and it asked me to reverify. So I waited for the pin number to come in the mail and then reverified it. Ive had that message ever since
-
Hi Noah,
This message can mean a number of things. One of the simplest is that you're dealing with a new listing that you've just verified. It can take a few days to be indexed. Is this your situation?
If not, the first thing you should do is go to Google And Your Business Help Forum and search for 'do not support'. Filter your results by date to see if there are any recent cases being reported that match yours. If not, you can start a thread of your own.
Without more details about what you, specifically, are experiencing, this is the best advice I can give. Hope it helps, and if you'd like to provide further details, I'd be happy to take a look!
-
There was a question about this back in March; here are the links to the March question and the Google forums link.
http://moz.com/community/q/google-places-we-currently-do-not-support-the-location-2
http://productforums.google.com/forum/#!msg/business/OqKS72sqrzA/wP_h7yhEwL8J
-
You best bet is to contact google about it. Click on the "Contact Us" button, then either request a callback or email them.
Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local Search for Multiple Locations
Hi Folks, The company I work for is based in Kendal in Cumbria in the United Kingdom (that's our head office) but as we are a training company and we have training locations all over the UK, how would I go about updating the local listings to reflect this. I'd like to specifically target our London based venues. Any help much appreciated. Gaz
Image & Video Optimization | | PurpleGriffon0 -
Optimizing title tags for a different town then the business is located in.
I'm looking for a little help, because I'm stuck. I was taught that when doing geo specific title tags you must include the city the business is located in. For example,Dentist North Springfield, even if there is nobody searching for dentists north boulder because everyone is searching for dentists boulder. As in they are considered one in the same. Can I optimize for Springfield or will I be penalized. Thanks
Image & Video Optimization | | kevinp30 -
Multiple Store locations Google Local
Hey there, Is it best to create an individual page for each store location? Or is it best to create one page and plot different locations? Thanks, Dan
Image & Video Optimization | | Sparkstone0 -
To have a location (that is really not a location)
So here is the problem that I am facing. The physical location of our business is located in a suburb of a large metro area market (which consists of 3 different cities). Our company services all of the cities located in the metropolitan area market. I have seen over the past year with Google+ and Google places that Google gives preference to businesses in local search based on their location (specifically to businesses that are located near the center of the city). My suspicions were confirmed by the following: http://www.davidmihm.com/local-search-ranking-factors.shtml In the past we went out and played the game where we purchased UPS boxes in our service cities so that we can compete in Google local search local (recommendation from a SEO company that we were using at the time). I did not really want to do that, but at the time it seemed as though we had no other option with how Google was ranking businesses in those markets. Now Google has caught on to this strategy and has killed those local listings. It is frustrating that Google assumes that a listing should have higher rank based largely on physical location. We never had the intent of violating Google policy, but what are we to do? Not trying to play victim but it is true. My question is how can we rank extremely well in local search for the different cities of the metro area considering that we are physically located in a suburb? Has anyone else successfully overcame this obstacle? Any ideas on how we can rank well in Google+/Google Places in these cities? Frustrated Business Owner.
Image & Video Optimization | | dshelton0 -
Google Places: "We currently do not support the location"
Does anybody know what is going on with this message? Instead of our Google Places page, we get the above message. 😞 To be mentioned that Google representatives called our business to verify this listing 2 times this week... Anybody got the same problem? Thanks!
Image & Video Optimization | | echo10 -
Multiple Businesses in One Location + In One Google Places Account Under Review
HI, My Problem: Multiple businesses in one location, under one Google Places account, one being reviewed. My Question: see very bottom of this post Background: I am trying to help a client get both of his businesses ranking in Google Places. The problem is the office building has multiple doctors/practices in the same building and gave no business suite numbers to doctors that rent office space. Here is the list of the other businesses in the office: http://www.fullcirclefamilycare.com/health_care.htm. The problem escalates because the doctor I am trying to help has a chiropractic business & a spinal decompression business, both legal entities, both different registered company names, different phone numbers, and websites, but both located in this office building. He rents two offices (they should be suites) in the building. The problem escalates even more because the doctor has registered both locations (see below) in his Google Places account: Westchester Spinal Decompression Center
Image & Video Optimization | | WebBizIdeas
1241 Mamaroneck Avenue, White Plains, NY 10605 (914) 421-1502 Joint Effort Chiropractic
1241 Mamaroneck Ave., White Plains, NY 10605 (914) 368-7668
jointeffortchiro.com The first (spinal decompression) was registered a long time ago and ranks #1 for "spinal decompression white plains NY." The second he just confirmed the Google Post card a few weeks ago and has been under review since. More research so you can help me better: The "The Shop for Holistic Health / The Shop at Full Circle", a businesses location in the same office building has verified their account and ranks #1 for "women's health care white plains NY" and "midwife white plains NY." Another business,in the same office building "Keras-Donaghy Melissa S", has not claimed their listing and ranks #1 for "Women’s Health physical Therapist white plains NY" Another business, "Kuhl Josephine MD," has not claimed their listing ranks in the top 10 for "Adolescent Psychiatrist white plains NY." My Question: What do I do, wait it out and see if Google will remove the "under review" under his current Google Places account or do I add a suite number now and see if Google will send another post card? Or do I create a new account, add the business, add a suite number this time, and see if they will confirm it. I don't want to do this because the doctor already has 12 reviews on this Google Places account. If I do do this, what do I do with the Google Places account under review?0 -
Local SEO - our company is in 2 very different locations
Hi, Our company nlpca.com is in 2 locations. It's doing really well in San Francisco, California But we've opened a 2nd location in Salt Lake City, Utah The problem is that our site is all about San Francisco, California. Utah is just as important as San Francisco to us and we need to start tailoring to both. People from Utah say they are confused because our site is so tailored to California. Even our domain name is the keyword "NLP" combined with the state initial "CA" for California. A new domain is not an option. One thing we are thinking of doing is changing our header to say "The NLP and Coaching Institute and the NLP Institute of California". It would say both of our company names and hopefully the first would catch the Utah people. But I don't think it's just our banner. Can you take a look at our site and tell us how to tailor to both locations and keep our current working optimization for San Francisco, California? Thanks!
Image & Video Optimization | | BobGW0 -
Using 1 main site for many branch office locations
I have 1 main site with many many city/state pages within the site. I would like to use this site as the 'website' on the google local places pages for all my branch office locations, however I am worried that if my domain authority isn't high enough for the site, google will think I am spamming 'google places'. Are there any best practices I can follow to do this? Ideally I would like my blended search to show www.site.com/boston not as www.site.com
Image & Video Optimization | | ilyaelbert0