OSE unavailable and Rank Tracker not refreshing
-
I tried to submit a help ticket, but the help tickets also are not working!
OSE for at least the last 12 hours has been returning Unavailable. Also, Rank Tracker never updates and just endlessly spins.
Can someone shed some light on the issue and when the solution will be implemented?
Thank you
-
No kidding, right? Thanks so much for your support, DJ123! I love your attitude, and am very happy to have you in the Moz community.
-
Thank you for the update, that is brutal.
For the engineers who will work a 18 hour shift, I salute you.
-
Hi DJ123,
Thanks for reaching out. Unfortunately, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the frustration and inconvenience this is causing you.
Rest assured, our engineers are working as hard as possible to resolve the attacks and resulting instability of our tools. For ongoing status updates on the situation, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.
We are grateful for your patience, DJ123.
Kind Wishes,
Christy
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to download full list of internal links properly with OSE?
Hi Moz Community, I am having issues getting a full list of my internal links when I go to the Open Site Explorer. When I export the internal links into excel, I am getting half of my URLs and 80% of what I am getting is absolutely crazy URLs that are super super old. Plus, these old URLs are not even showing in my campaign crawls. So the crawls themselves are different. Any help on this would be greatly appreciated, since I am trying to get a full picture on the internal link structure of my site. Thanks!
Link Explorer | | RyanRhodesGW0 -
Drop in rankings following a migration
Hi we have recently migrated our website and while I expected some drop in visibility I didnt expect a huge drop and definitely not a big drop in MozRank and MozTrust. But we went from 4.34 to 3.69 on Domain Rank and 4.42 to 3.85 in MozTrust. That to me looks like a lot. Particularly since I have been building links and it should be going up not down. We dont buy links and really dont employ any black hat link building. Now at the same time our total link profile looks massive. Apparently we have 18k of links. there is no way this is correct. Our competitors all have below 5k. The total links have grown from 13k to 18k in a month as well. Where is this coming from? Is there any way of seeing what these links are? Our visibility went up actually after the launch. Main keyword campaign went from 1.59% to 6.13% then to 7.53% at first. Which made sense since the new site has much better on page optimisation. But now this dropped again to 2.37%. Our competitors visibility is much more stable then that. I know some fluctuations is normal but these fluctuations seem a bit drastic. Are they? We still have a few 404s to sort out and quite a bit of re-directs on the page. But other then having impact on speed this should not influence the rankings so severely. Should it? Before we migrated the site I followed the instruction given by Moz https://moz.com/blog/web-site-migration-guide-tips-for-seos and yet there are all these issues that are popping up. It's disappointing that I made all this effort prior to migrating plus made sure our new page is much better in terms of SEO (I mean I even developed a pagination strategy to get rid of the duplicates!) and it doesnt seem like its paying of. Any help is much appreciated. Id say my SEO understanding is mid range but Im really interested in it and keen on building my skills. And this is really discouraging if Im honest. Please help
Link Explorer | | ACEmina0 -
Can you compare social profiles (FB, Twitter, Instagram, Linkedin) for sites - in a similar way you can compare sites using OSE
Can you compare social profiles (FB, Twitter, Instagram, Linkedin) for competitors sites - in a similar way to how you can compare sites stats - (DA, PA, Backlinks etc) using OSE's compare tool?
Link Explorer | | mike8780 -
Why does OSE redirect to another url when the url you're testing doesn't redirect in your browser?
Run an OSE report on www.schoolmatters.com/ca/san-diego/personal-injury-lawyer/. OSE redirects to brandingwithseo.com. Why? And if you go to brandingwithseo.com in your browser, it redirects to seocompany.org. Why is OSE redirecting? It appears the links that come up are a combination of links for the seo company and for schoolmatters.com.
Link Explorer | | katandmouse0 -
OSE Compare Domains had Gone
So I have not been on Moz for a while but I have always liked the ability to compare multiple domains in Open site explorer. Has Moz removed this feature. if so... why?
Link Explorer | | BryanCasson0 -
OSE and HTTPS
It's been quite a few months since the last updates regarding HTTPS crawling of OpenSiteExplorer. https://seomoz.zendesk.com/entries/20770156-open-site-explorer-to-crawl-https http://moz.com/community/q/in-opensiteexplorer-why-is-https-not-an-option But, as the last update dates October 2013, is there any news in regards to the progress on this subjects? More and more sites are switching to full HTTPS and support for this has been asked and responded upon for over two years. Thanks for any updates.
Link Explorer | | EconostoNL0 -
Why does OSE & Moz Q&A sections not work for me in Chrome any more?
A few weeks ago I started seeing instances of OSE not showing all the information when it was showing I was logged in while using Google Chrome. It would work, then not work and kept showing me the button to sign up for Moz Analytics even though I was logged in. I'm a Pro Member, which is confusing. Then I noticed that while logged in, I would be logged out somehow when trying to contribute to the Q&A's and it would bounce me back to the Moz Home page or show me the white Login button in the upper right. Again, in Chrome only. I was told by support to clean my cookies/cache and that works for maybe a few hours, but then would resort back to logging me out. It has become very annoying, and now can only work logged in from FireFox. Not a huge issue, but everything else I do all day is in Chrome. Is anyone else having this same issues? Any recommendations? Thanks in advance. - Patrick
Link Explorer | | WhiteboardCreations0 -
Any idea why ose is so slow in generating reports?
Hi Everyone, Having some real issues when I generate a report from OSE. It's external only links csv and they seem to take forever before I can download them. Is it an OSE issue or something my end? Thanks In advance Kevin
Link Explorer | | itineris_ltd0