A website that will not load on a particular computer? Help Me Please!
-
We took on a new client about two weeks ago, took them off a proprietary CMS, placed them on a WordPress site, optimized the site, etc. and were finishing up small details three days ago. My PC in my personal office all of a sudden would not load the site from a Google search, from a direct url, etc.
Our office was using a D-Link wireless router but my PC is hardwired in the office. I cranked up my MacBook Pro with solid state drive (6 months old), got on wireless, and....site would not load. PC's and Macs in offices around me would all load the site.A search online brought up a fix for the PC and tried it - did not work, had lead dev try it - did not work, called a server side friend and he had never heard of such a thing. Every fix revolved around changing IP addresses, etc. I uninstalled my antivirus programs on my PC, installed every update that was outstanding, there was no new software installed on either box prior to problem.
Can you help??? Is there any chance someone not associated with us and just looking for my client or someone entering a direct url could experience?
-
Yes, Woj, we were able to get it from other PC's in the office. But good way to check, thanks.
-
Can you get to it using a proxy service like proxify.com?
-
Ok will be working till late so let us know how you go.
-
Thanks Alan,
Will try that when I go into office in an hour or so. -
Think it is around proxy srvr / DNS setting Steve. Tried changing based on a fix for XP but to no avail.
Mac is working from out of office and will recheck in an hour or so at office. (OMG, working on Sat again).
Thanks for help.
-
Thanks EGOL, did both and no good. Completely uninstalled AVG. Disabled windows firewall. Still no good. Only thing online is fix for Windows (I use XP pro on that mach.) and even that did not work. ???
-
Disable firewall or antivirus for a moment and try visiting the site. My firewall blocks a couple of sites or makes them perform poorly.
-
Rob, you will need to do the NSlookup on the PC with the problem.
It may be that other un-affected machines got dns cached, and will eventualy have same problem.
-
Thanks Doug, I will check with Lead Dev as I know he worked on it for about 30 minutes in the command window.
We changed IP addresses, etc. to no avail.
-
Did you try nslookup as Doug suggested? from pc
-
Will PM the URL to you Alan. thx
-
Different computers on the same network / IP segment not loading the site could be a Proxy server OR DNS Setting.
I'm on Mac so that's what I know about.
What are your Mac network settings?
Do you get an IP address?
Can you load other websites from the same virtual hosting server?
Can you load the website via the IP address?
Whats the URL of the website?
Steve
-
Are other sites loading normally?
Can you resolve the host name from a command window on the PC:
nslookup {hostname}
If you can't resolve the hostname then it's probably a DNS issue. (you could try adding an entry to your hosts file and see if that gets around the problem?)
-
When you say does not load what does happen?
can you PM a url to me?Can it be loaded from outside office?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why Google de-rank a website.
Hi, I was inspecting a website which is covering the topic of best wheelbarrow of 2021, it is a new website and and starts ranking on google. But, after few days it got de-rank automatically and Moz is also not showing any result to that. I was wandering why this just happened and what should I do if I made my website and will not face this kind of situation?
Technical SEO | | Moeen22330 -
301 Redirects - Clearing out a 300 Page WordPress Website (HELP)
I'm working on a WordPress website that has around 300 pages (not posts, pages), many of which have very little content and / or content that is super outdated with zero relevancy. The site has been up and running for 10 years and ranks well overall, 1st in many instances for competitive keywords. The company holds yearly events and works with various other companies who exhibit at their events. In their very early years, they created pages on their website for each of these companies, some of which don't even exist anymore. If I had to delete all of the pages that are deprecated there would only be 10 pages of the site left (with blog posts counted separately). Would it be safe to remove these pages and set a 301 redirect to a semi-related page without hurting the website rankings? Any and all advice appreciated!!
Technical SEO | | enimmo19970 -
Slow website
Hi I have just migrated from a custom written php/mysql site to a site using wordpress and woocommerce. I couldnt believe the drop in speed . I am using a few plugins for wordpress - contact forms / social sharing. and I have a few woocommerce plugins for taking payment etc. I am hosting images css's and js's on W3 Total Cache and MAXCDN hoping to speed the site up but tools at http://tools.pingdom.com/fpt sometimes show that the time between browser request and reply can be between 1 and 15 secs. I have searched all day looking for a post I read about two months ago with a tool that seems to look at server responce and redirect processing etc hoping it would help but cant find it. If anyone knows what I am talking about I would appreciate them posting a link The site is http://www.synergy-health.co.uk and an example of an inner page is http://www.synergy-health.co.uk/home/shop/alacer-emergen-c-1000-mg-vitamin-c-acai-berry-30-packets-8-4-g-each/ Any suggestions please? Perhaps I have w3total cache set wrong? Also, as the has been tanked and is in freefal iin google ranking since January would this be a good time to change the structure of Url from home/shop/product to domain.name/brand/product? Thanks in advance !
Technical SEO | | StephenCallaghan0 -
Do rss feeds help seo?
If we put relevant RSS feeds on a site, will it help the SEO value? Years ago, I shied away from RSS feeds because they slowed the site down and I didn't like relying on them. However, the past couple years, the Internet has become better, especially in Alaska.
Technical SEO | | manintights280 -
New website, to www or not
I was just wondering if there are any advantages to using the www instead of just the domain name for seo. Can these be elaborated on?
Technical SEO | | simvegas1 -
I have found a website on my dedicated server which is not mine
Hi i have found a website on my dedicated server that is not mine by using a number of tools including http://www.yougetsignal.com/tools/web-sites-on-web-server/ the site that i found that was not mine is buycostumes.com i contacted my hosting company and told them and this is the reply i got back We have checked the issue and it appears there have a bug/glitch in this site, because after we checked the mentioned domain we found that this website respond on IP which is not our and is not assisgned in your Dedicated server as you may preview below: Found 3 domains hosted on the same web server as buycostumes.com (66.45.3.44). buycostumes.com (linkback) target.com (linkback) www.certifigroup.com (linkback) Thus if you find any issues on your web server, please mention them in this ticket and we will be glad to provide you with further assistance on this matter. Please feel free to contact us if you have any further technical difficulties. Best regards, Now they have not said if they are going to do anything about this and to be honest i am getting fed up with the hosting company because i am being told that the slow speed i was receiving for my website www.in2town.co.uk was down to it taking a long time to reach my server before reaching my site. Now not sure if this is correct or not but with all the help i have received off semoz i have managed to increase the speed to my site but now i have found this problem. Can anyone tell me if i am being played and also can anyone recommend a professional UK hosting company. Also is this site affecting my spped and my site performance.
Technical SEO | | ClaireH-1848860 -
Redirection help to retrieve broken links
Hi, my hosting company after they updated my joomla website lost thousands of pages of content, i am now searching for all broken links and re doing the content to get my links back, but i am having a problem understanding how to redirect these links. For example, i have now managed to retrieve this page http://www.in2town.co.uk/news/have-your-say/liberal-dem-leader-says-he-will-be-the-next-prime-minister-what-do-you-think but the old url for this page was http://www.in2town.co.uk/Have-Your-Say/Liberal-Dem-Leader-says-He-Will-be-The-Next-Prime-Minister-What-Do-You-Think/menu-id-4953 i do not have the unfriendly url for this page, so what i am trying to find out is, how to tell google that the above page is now http://www.in2town.co.uk/news/have-your-say/liberal-dem-leader-says-he-will-be-the-next-prime-minister-what-do-you-think in my joomla site. if anyone could please explain how to do this with joomla 1.5 then you will make me very happy as then i will be able to retrieve some of my lost links
Technical SEO | | ClaireH-1848860 -
Where to get expert SEO help?
I joined SEOmoz knowing very little about SEO (it turns out even less than I thought!) I signed up because my business website that had be ranking very well for years made a fast and furious fall to the purgatory of page 2, 3, whatever. We'll I've definitely learned a lot and made a several changes that have helped. Specifically link building (directory submissions) and eliminating duplicate content. But we're still far below where we used to be and I've done everything I can do without making a career change to SEO. I've hired a few offshore SEOs to help but they have all failed to live up to their promises. So, I would love to find a GOOD SEO that can 1. Fix the remaining on-page technical issues in our CMS website (Business Catalyst), and 2. help us develop an SEO strategy for the next year. (I prefer not to post the name of the website for competitive reasons) Our keywords are really not very competitive at all due to the uniqueness of the business. Where should I look for help? Thanks
Technical SEO | | Placeboo0