Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at help@seomoz.org if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet
You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Rank Tracking paid tool
I need one of the best rank tracking tool that allows me to upload keywords in bulk but first I need to see its trial to check either they update daily or they stay with weekly rank which is mostly the case with many free tools. Kindly tell me the one that you have tested and its working good.\ Updated daily.
Moz Pro | | csfarnsworth
Have free testing feature and than can purchase it no matter in a week. Support a lot of keyword to be track.0 -
How to track all domain keywords?
Hello, lets say I have domain www.example.com I want to track rankings of www.example.com/product and www.example.com/anotherproduct with different keywords, so do I have to set up 2 different campaigns? Or is it possilble to track whole root domain with paths? Thanks!
Moz Pro | | Rokas0 -
Does the page authority data also considers the on page factors like the presence of keyword in the title,meta text, and keyword frequency ??
The moz difficulty score considers four factors for the top websites. are the on page factors included in the page authority data ?
Moz Pro | | iQuanti0 -
Redirect analysis tool
I'm looking for a tool like this: http://www.internetofficer.com/seo-tool/redirect-check/ that can check hundreds/thousands of URLs and give me a report as to which ones have been redirected. Does anyone know of something that can do this?
Moz Pro | | glass010 -
What kind of keyword difficulty should I be aiming for when launching an new site?
I know that words in their 20's or 30's would be ideal, but it's proving hard for me to find relevant keywords with such scores (just a couple with scores in the 30's). Is going for words between 40-50 a waste of time? Thanks.
Moz Pro | | ZakGottlieb711 -
On Page missing keywords
I setup my keywords on SEOMoz properly but the On Page result just shows me 2 keywords instead of the 7 that I set for my campaign. I was expecting the application to score the other keywords on wednesday but it did not add the missing keywords. Is this a bug?
Moz Pro | | netbuilder0 -
SEOMOZ tools are not helping!
So, I have a website www.mobikwik.com which provides mobile phone topup in India. I signed up for SEOMOZ Pro membership a little less than a month ago. For all our competitors , which rank above us in google as of today , I checked out two things a) competitive link analysis and b) on-page optimization. On b) , our home page had the best optimization for targeted keywords and the best score amongst all competitors who ranked above us. On a) , linkscape tools showed our moztrust and mozrank to be the best. Except for 2 competitors, our domain authority was also better than the rest. Inspite of all this, our website is ranked no more than 6 on google for all targeted keywords. We have the best quality links amongst our competitors. I am at a loss to understand this and how to improve our ranking. I have to make a decision whether to renew my SEOMOZ membership in 2 days time. Please help me decide!
Moz Pro | | mobikwik0 -
Keyword Difficulty Tool. Why my rank is low?
Keyword Difficulty Tool. Why my rank is lower than competitors even though I have higher numbers? Can somebody help me understand this... take a look at screenshot. http://www.traxnyc.com/images/keyword_difficulty.jpg What should I do to get to number 1 position? Keyword: Hip Hop Jewelry My Website: traxnyc.com
Moz Pro | | DiamondJewelryEmpire0