Analytics bounce rate change
-
Hi mozzers,
I have a little riddle. A few weeks ago the bounce rate on one of our website dropped 90% - from 45 % average to 5 % average. We haven't changed much in the code of the site, layout or anything else. The traffic is pretty stable too.
Anyone can guess why? Or have experienced something similar?
-
Thank you Keri. Such a speedy response!
And NOW it makes sense. So happy to have that resolved.
-
Having it there twice can cause issues. I myself have an old post with this exact issue. What happens is that the tracking code fires twice.
My simplistic understanding, which may be good enough here:
Firing only once in a session: visitor didn't go to any other page, they're a bounce.
Firing more than once in a session: visitor did something else! they didn't bounce!
IIRC, my pageviews and pages per visit were also higher. Get the duplicate GA code off, and make an annotation in Google Analytics itself of what happened, so six months or two years down the road someone can look and understand why the metrics are wonky for that time span.
-
I know this is an old thread, but it might be exactly what I need.
A client site has seen a dramatic drop in bounce rates. They were making changes to the site layout around the time bounce rates suddenly dropped. I can see that they have Google Analytics installed twice on all pages. Could that be the problem?
If yes, why would having analytics installed twice cause the bounce rate to drop dramatically. Are the other site metrics reliable?
Any help would be much appreciated!
-
Yep, if you integrated any Facebook features around that time, there's a known FB bug that causes any visitor using Internet Explorer to re-load the page with "?fb_xd_fragment=" appended to the URL.
If you're being affected by this bug, you can look at behavior across browsers (FFX and Chrome are not affected by this bug), or you can search for URLs with that query string in them. The bug has been around for over a year, but FB has assigned it a P5, so not clear on when a definitive / easy fix is forthcoming.
-
Seems like a new post click overlay.
Thanks for the "next page" tip Greg!
-
Most likely something on your page is sending multiple calls/hits to Google. I've seen this happen with Facebook Connect. Look at the Navigation Summary report for pages that have this lower bounce rate to see if the "next page" is the same page (aka a self-referral). If so, that's your issue.
If you've started tracking Ajax interactions, that will also lower your bounce rate.
-
I've seen abnormally high bounce rates coming from a non 301 redirected domain before. Did you change the direction of any of your domains?
-
Ah! have you seen this?
http://www.google.com/support/forum/p/Google%20Analytics/thread?tid=57d6431b146c86a2&hl=en
-
No the data are site-wide, so the bounce rate has dropped on all pages. And the GA code is not installed twice. It's very strange.
-
Something accidental where you serve two pages? Or have your analytics twice on the page?
-
Hi Elias
Thanks for checking. I checked a bunch of other websites too, with no change.
And yes, the change is similar on all traffic sources.
-
Hi Thomas,
That's very odd! I've just checked some of our sites but none of them have seen anything like that.
As you haven't changed much in terms of layout then it would appear that there is a problem with your analytics tracking.
Is the change in bounce rate constant across all traffic searches i.e. search, direct etc?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Different transaction data social channel on Google Analytics
Hi there, On my ecommerce, in order to find out the number of transactions that came directly from my social channels I go to Acquisition->Channels and then I look at the column Transactions for the Social channel. Surprisingly this number differ from the one that I find under Acquisition->Social->Overview and then I select Transaction under Conversions. Then I look at Last interaction Social Conversions to find the number of transactions. The two quantities are totally different for a month window and they should be the same. Can any of you explain to me the reason why? Thanks and regards
Reporting & Analytics | | footd0 -
Tracking repeat buyers Universal Analytics
Hi there, I want to track the repeat buyers on my ecommerce. In order to do that, I am going to create a custom dimension on Analytics. The custom dimension will be called "repeat_buyers" with scope user because I want to track the user over time. Is my assumption correct? How would you you set it up? When I have this dimension, I would just apply the default metric transaction on my reports. I don't have experiencie on custom dimensions so I might be totally wrong. Can you please help? Thanks and regards
Reporting & Analytics | | footd0 -
Google Analytics: Okay to change domain?
So, we are a long time user of GA and we're planning a domain change.
Reporting & Analytics | | jmueller0823
Does anyone know if I can 'change the domain' in GA so we don't lose our past data?
Thanks!0 -
Linking My Google analytics with visual.ly
Hello, I have a quick question: Is it secure and safe to link my Google Analytics account with Visual.ly here's the link: https://create.visual.ly/graphic/google-analytics I want to create easy-to-understand report from Google Analytics and if you have any experience with this service can you share it with me please. Thanks.
Reporting & Analytics | | JonsonSwartz0 -
Why Webmasters Tools verification meta tags change??
Why do these keep changing for sites that I have verfied over and over and over and over? About a month goes by and the meta code has changed and the site is unverified again. Seems like a trick to force you into logging into Webmaster Tools all the time. What gives???
Reporting & Analytics | | 2CDevGroup0 -
Campaign shows no traffic from Analytics
My campaaigns are connected to GA but traffic is zero for all campaigns
Reporting & Analytics | | berndheyer0 -
What analytics program is best for a small business?
Of course Google analytics is good. I tried getclicky.com. Are there any other analytics programs that are better that are also affordable? What do you use?
Reporting & Analytics | | DallasBonsai0 -
Google Analytics should track users from iPhone App
Hi Mozzers, you say there are no dumb questions, here is one. We've build an iPhone App for our Website working-dog.eu. So users can read there new messages with ease when they are out of the office, read about breeds, ... do all the nice stuff they want. I don't think so, but is it possible to track these users with Google Analytics? When the come via App, the Analytics code will not run for them. But maybe it could start an AJAX request or something like this? But how should the code run, without a browser which can interprete JavaScript? So, in short: Is it possible to track users from iPhone App with Google Analytics? Kind regards Patrick
Reporting & Analytics | | mdoegel0