Citations have dissapeared from places listing
-
This site citations have dissapeared from the 'more about this place' and looks to have effected the maps ranking by dropping the listing a few places:
The citations that have been removed are:
http://www.truelocal.com.au/business/stella-settlements/burswood
http://www.hotfrog.com.au/Companies/Stella-Settlements
http://www.yellowpages.com.au/wa/burswood/stella-settlements-13951907-listing.html
(all of these are listed on other competitors citations currently)
(also the places page is using the reviews on Truelocal.com.au listing above which is strange)
Do you know why these citations listings have been removed, however these have not been removed on competitors places pages by Google?
thanks
-
Google has changed the guidelines for this many times. From what I understand, you need to have one listing for the company (for example, if it is a hospital or an attorneys office... or in your case a real state office). Then, you need to have individual listings for each person in that office (doctor so and so.... attorney so and so... realtor so and so). Hopefully each of you have individual numbers or extensions; or Google may try to merge the listings. I have done this before for a dental office and all worked out fine for each individual dentist as I followed the guidelines.
-
Ah that makes sense
This could be a problem for our listing too actually as we're in a big complex with many businesses.
-
Now the question is what to do about that! I'd love to know the answer. It's against Google's TOS to add something like, "Office #1" or "Suite A" to make the address different.
The way I understand it is that if multiple people share an office they're only supposed to have one listing.
-
thanks Dunamis. I see that could be the issue here as there are 3 businesses in the same office here, which could be the reason for loosing the citations on the places page.
-
thanks for the response Dejan. - no, it's not blackhat, it's the other 2 businesses in the same office. It's a shared office. - and yes, looks like someone went through to give every single site in the top 20 besides themselves a 1 star rating - I don't see the true local listing in the maps listing
-
Something funky is going on with our places listing as well. I think Google is making algo changes and it's messing things up!
Our listing lost its citations. Then, it was delisted for "not meeting quality guidelines". I stripped the listing of everything that could possibly be causing the issue (including taking a keyword out of the title that actually was part of our business name).
Then all of a sudden we had two listings. Our original listing had 4 citations. The new listing has 122. It looks like the issue was our address. Because we are a real estate listing Google thinks that all of the other agents that we share an office with are the same as us.
I'm still deciding on what to do but right now I'm not doing anything because we are #2 in the serps with our places listing and it's bringing us traffic.
My advice would be to do nothing for a few days and see what happens when things settle. Take a look and see if Google could be considering your address a dup.
-
Hey there,
I can still see TrueLocal but not the others.
The reason could be that somebody has created duplicate listings for this address:
- http://www.hotfrog.com.au/Companies/Stella-Settlements
- http://www.hotfrog.com.au/Companies/Superannuation-Investment-Insurance-Advisory-Services
- http://www.hotfrog.com.au/Companies/Aglink-Planning-Systems
What is this Google Places backhat!?!
I've also noticed a spammer has downvoted this particular listing and what seems to be all his competitors: http://maps.google.com.au/maps/user?uid=201850203609104288979&ptab=1
This is terrible.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do random listings effect Google Local Rankings?
So my clients business name is "Photojennette Photography" and while researching citations to correct I have found a completely random issue. There's an actress named Jennette McCardy that apparently has a ton of photos on the internet and with that are page titles like "Brand New Photo : Jennette McCardy" and "Look at this Photo Jennette McCardy" My question is, would Google be sending my listing down because of this? It's completely random and has nothing to do with the business. Thanks in advance.
Image & Video Optimization | | jonnyholt0 -
How To Do SEO For Google Local Listing?
Hi, I have been reading around but i still don't understand how we can rank better for local search listing from Google place. I have tried: Adding keywords to descriptions
Image & Video Optimization | | chanel27
Adding the max of 10 photos And also get my customers to comment on my Google place listing leaving testimonials. Is there any tips? 🙂0 -
How to delete Google Places Negative Reviews?
Hi Friend, I have a question and hope you can help me answer. What is the best way to get rid of negative reviews or get the rating higher. Is it possible to get bad reviews removed from Google places? Quality Excellent: 3 Quality Good: 1 Quality Poor to fair: 4 Score Overall 10 out of 30: Poor to fair. Thanks in advance. KLLC
Image & Video Optimization | | KLLC0 -
Our site is showing up #1 for most terms with a blended local listing, but no longer in the organic listings
...after some SEO updates were made. While I am ecstatic about a #1 local listing, I am concerned that we aren't getting that second organic listing on even the top 50 results! Besides improving the content and SEO on the inner pages with the hopes to get them to rank, does anyone have any suggestions for what we are doing wrong? We (dm-remodel.com) are ranking well for things like "ann arbor kitchen remodeling" and "ann arbor bathroom remodeling" Thank you very much for any help!!
Image & Video Optimization | | MeganCough0 -
Google Places
Hi everyone, I accidentally added a google place account for a client that had already an existing account. Could you tell me if I delete the new account if it will affect the existing one? If deleting isn't good what should I do? And what are the different risks if there are? Thank you,
Image & Video Optimization | | Ideas-Money-Art0 -
How quick do you see google places rankings update
We have submitted allot of citations over the last 60 days for a client. A very prominent business in their city. Pretty good SEO rankings considering we just started doing SEO a couple months ago. Over the last several weeks we have fixed all listings and removed duplicates. Site is optimized properly and etc.. After how many weeks should I see a change in places rankings? Right now they are not moving up at all.
Image & Video Optimization | | waqid0 -
Competition leaving bad reviews on our places page, what to do?
I have flagged the reviews as not useful from multiple IPs. I have attempted reporting the review as well. Google does nothing. It's very obvious that the review(s) are fake. Often all the other reviews of the person's profile are for different cities and all 5 stars for businesses that they are most likely doing SEO work for. Are (blackhat) SEOs using bad reviews as a technique to keep the competition out in your business/market? What did you do about it?
Image & Video Optimization | | adriandg0 -
Placing video testimonials on website vs. YouTube
We have produced a number of video guest testimonials. Any SEO considerations or other hosting it on our website (what software to use?) vs. YouTube (and just embedding it on the webpage)? Are there certain situation or circumstances when YouTube is not the best choice for placing video on a website? Thanks.
Image & Video Optimization | | ahw0