Adwords: Brand ads appear bottom of SERPs
-
Hello,
I'm running a sale promotion on a brand only Adwords campaign (I have the only account with trademark authorization) and have noticed that my ads are appearing at the bottom of the first page on Google.
This happened last week so I split the campaign into three Adgroups and that fixed the problem but today I'm running brand only and there is no way to separate them.
CPC has also increased dramatically. Normally it's less than 10 cents and now it's sitting at between $2-$4.
Has anyone else seen this? Any ideas/advice on how to stop this happening? It's playing havoc with my CTR and conversions.
Much thanks,
Davinia -
Great, thanks for that!
-
The person from Twitter is @LisaSanner. She says:
"My rep noticed AD status was Eligible, not Approved & won't run at top, even if pos=1 (Unlike kw status which is Eligible)."
So, take a look at the ad status, not just the keyword status.
-
That's my question, too: how did this Twitter person determine the "purgatory" status - from their dashboard somehow, or by grilling AdWords rep?
-
Hi Keri,
Status of ads is 'eligible' with quality scores of 10/10 for brand terms (trademarked) and related brand terms (not trademarked).
Any idea how the twitter person established "stuck in eligible status purgatory"?
Thanks,Davinia
-
Hi Stephen,
Have tested using the Adwords 'ad preview and diagnosis' tool as well as logged in and out, removing cache and on different computers - no change, always at the bottom.
-
Someone on Twitter had this same issue, and discovered (after much investigating and initial overlooking by the AdWords staff) that their ads were "stuck in eligible status purgatory" and wouldn't run on top unless fully approved. You might look to see the status of your ads and make sure that's OK.
-
Just a thought - have you tried as both logged in and out? Clearing cache etc?
Maybe querying your own brand causes the ads to display differently - like when you do the same query over and over, Google will hide or change the ads you see
Stephen
-
Wish I had something more to add here, but this is the best answer I've seen. To me it sounds like Google is testing something and it is probably just with a handful of brands. I would be interested if this continues through to next week. But it really does sound like a test to see if people searching for branded terms really don't want to see ads and how hard they will work to get to the ads.
At least no one is beating you?
-
Hi Don,
I don't know what to say.... I can't stop giggling. There is NO WAY you get a better CTR with ads appearing at the bottom of the page. Like you I also have plenty of data to back that up.
This issue continues to occur for one of my clients.
Perhaps consider testing on smartphones only - I'd imagine more people would see the whole first page of results on a smartphone than they would on a desktop. I'd also recommend getting your SEO up to scratch so you are placing top of page for organic listings and Google Places.
Will let you know if I find anything new......but am still scratching my head as well.
Davinia
-
Davinia,
I just finished an AdWords chat session regarding the same thing: ads with no competition appearing at the page bottom, below all organic SERPs. To my utter amazement, the AdWords rep claimed that Google researched and found that - get this - ads placed at the bottom will have a "higher" response due to the "flow" of viewers' browsing. So, my no-competition ads are appearing at the bottom. Not surprisingly, they've received zero clicks in over 150 impressions.
A nearly identical campaign for this client, run exactly one year ago, garnered a 4.4% CTR with the no-competition ads appearing ABOVE the organic SERPs. I tried to get the rep to agree with me that his description of this algo change was counter-intuitive and - based on my results so far - will yield abysmal clickthroughs and profit for Google. He was unmoved.
I also asked him why - if the results of bottom-scraping ads are so good - don't they charge advertisers MORE for the bottom position, rather than the #1 position? He didn't really respond to that.
I finally asked him to ask his supervisor to override the algo and let my ads run at the top of SERPs, as an experiment in performance/profitability. He said that's impossible - "out of our control."
If anyone has any insights regarding this unbelievably bizarre claim that bottom-scraping ads will perform better than those at the top of the page, I'd like to hear them.
-
I just realized checking from here probably won't work unless you're targeting the U.S.
-
I appreciate your time, thanks.
Ads only display in New Zealand so you won't be able to see them, but thanks for the offer of PM anyways.
-
If you haven't upgraded I don't think it would make a difference. If you want to PM me the search query I can check from here and see if I get the same thing. I'm not sure what else to tell you though. Sorry I couldn't be more help.
-
Am using legacy but didn't think this would cause any problems as enhanced is geared towards mobile. But it could very well be the cause?
Keywords are position 1 for all and have viewed placement by 'ad preview and diagnosis' and it still appears at the bottom.
So, I'm stumped!
-
The only major change going on right now that I'm aware of is the move to enhanced campaigns. Did you upgrade your campaigns from legacy to enhanced by any chance? Are you still in position 1 and just appearing at the bottom? Another thing to consider is that it may not be appearing at the bottom for everyone.
-
Hi Zach,
Thanks for your reply.
Quality scores on all keywords are 10/10.
I've been running these campaigns for a year and only seen this twice (both in last 7 days). So am wondering if maybe something has changed with Adwords?
Thanks,
Davinia -
Hi Davinia,
Maybe check the Quality Scores for your keywords and see if you can improve them. I think the quality score column is hidden by default so you might have to go to the keywords tab click on Columns->Customize Columns and it's under Attributes. That's quite a jump so I'm not sure this is the issue but quality scores do affect ad position and how much you pay per click. Better performing ads are more likely to appear at the top but there's no real way to absolutely control whether the ad appears at the top/side/bottom but generally better performing ads get better positioning.
Hope this helps!
Zach
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google AdWords Class Action Settlement?
Has anyone received and responded to a notice of class action settlement from Google Adwords? The sender (and the website it directs to) is adwordsclassaction.com. I see that there was such a thing, I am just not sure whether that domain is the official one to respond to?
Paid Search Marketing | | Linda-Vassily0 -
Adwords Bidding
I'm just reaching out to get some help with regards to Adwords bidding. I find we are great at comprehensively setting up a campaign but struggle to know exactly what to do regarding setting the bid at the right amount for a keyword. Our current strategy is to maximise Impression share for keywords and therefore we generally look to endeavour to adjust bids to maximize this metric. Is there are good process to use for Adwords bidding or something someone can direct me to in order to uncover the things to consider when adjusting this bidding amount?
Paid Search Marketing | | Gavo0 -
What is the best way to update Adwords final URLs if I'm moving to a new CMS?
Hi there - One of my clients is redeveloping its website. That means, the domain is remaining the same, but the whole site is being rebuilt in wordpress so all the adwords final URLs need to change OR be redirected. There are 550 live adgroups and 3400 ads. We haven't set up tracking. I can't find anywhere what the best thing to do is in this case. The key issues seem to be: 1. 301 redirects - given we have to do these anyway as part of migration, this seems to be the easiest path as Google is ok about redirects as long as they don't go to a different domain. From what I'm hearing, you don't get adversely impacted in terms of quality score etc. This has the huge advantage that you don't have to edit the ad therefore no loss of statistical history or risk of downtime whilst you wait for approval. HOWEVER, there is some concern that if you then redirected again IN THE FUTURE, the redirect might not work (in some browsers) or cause a loop. I'm also concerned that it's messy to leave it like that (ie: with the wrong URLs throughout). 2. Buik updating ads - I don't think this is an option as if you bulk download and then reupload, Google will see this as a new ad, and delete all the statistical history - I'm also concerned that that WOULD impact quality score as you'd be starting from scratch! 3. Changing each ad individually - as far as I understand you'd have to create copies of all the ads (so that you keep the history of the old ones) and effectively create new ones with the correct URL - one by one. You end up with a messy account (a lot of paused ads) but you keep the history? This is obviously the most time consuming and I can't see a way of avoiding ads having to go in for approval again, given the urls are all different, so you'd have to do this a an ad level, not an adgroup/campaign level etc. People redevelop their websites (without changing domains) all the time. It seems strange that no one is mentioning this problem! Any ideas?! Many thanks
Paid Search Marketing | | catalystmdc0 -
Bing Adwords
Hello Moz Community, I am curious to see if anyone else is experiencing the troubles I am having with Bing Adwords. In the past (not even a month ago), my companies campaigns were driving great traffic, with high CTR, Conv. Rate, and low CPC; but recently (start of February) traffic has increased (not the good kind) and CPC has gone through the roof. When I say not the good kind, I mean the traffic we are getting is not relevant at all to our industry our the campaign/ad groups targets at all. These campaigns have been running for a good year with regular maintenance and great results. I keep up to date with all the negative words, constantly am A/B testing copy and landing pages, and keeping up to date with good SEO/SEM habits. Since February has started like I said traffic has increased (not the good kind) and search queries seem to be more and more outrageous by the day. I guess my question is has anyone else experienced this and is it a possibility that Bing (Microsoft) loosened up their algorithm to drive more (I hate to say it) money into their pockets? I haven't heard/read anything publicly that they made such a change but I have read that they have had an increase in profit and a majority of CPC for accounts have increased without actual search share going up. Please feel free to share you thoughts about this and if you have experienced this in anyway. Thanks All, Brian
Paid Search Marketing | | BrianBar0 -
Trademarked words in in Google Adwords ads - Why do competitors get to use them?
Hi, The keyword I want to use in my ad is trademarked, so they disqualified my ad. The trademark was specifically cited as the reasoning. I tried this across maybe 5 different ads. All disqualified The thing I don't understand is that there are like 10 other advertisers who are actively using this "trademarked" word in their ads. It's not like 1 scooted past Google, there's a ton of advertisers doing it. So how do I get past them or were they grandfathered in or something? FYI... I tried dynamic insert to see if that could my "trademarked" word in the back door, but no luck. Any other ideas? Thanks!
Paid Search Marketing | | marketingcupcake0 -
What is a good CTR for a Google AdWords Remarketing banner campaign?
Hello there, given that in the banners we offer a promotion with "some bonus if you sign up", what is from your experience a good CTR for a Google AdWords Remarketing banner campaign? Many thanks to everyone that answers. YESdesign
Paid Search Marketing | | YESdesign0 -
Adwords "Display Network" tab buggy?
Anyone else notice the new Display Network tab in Google Adwords is buggier than a cheap NY motel bed? Everytime I load it in firefox I end up twiddling my thumbs for several minutes before hard closing the program. Very frustrating morning... In case anyone else is feeling this pain, I just tried it in opera and it finally loaded ok.
Paid Search Marketing | | AdoptionHelp0 -
Adwords Keyword Research - Simplifying Process
So far here's my algorithm: I will make an excel spreadsheet with all of our currently optimized keywords (about 300 I believe) I will grab all the keywords possible out of the adwords keyword tool I will merge the adwords keyword tool keywords with the 300 on the excel spreadsheet and erase the duplicates. I'll drop what's left over in exact match into a google adwords campaign I'll then use the + modifier with brand names and with two word keywords such as +brand +keywords +here Will this algorithm find all of the keywords, or am I missing something?
Paid Search Marketing | | BobGW0