Best E-Mail Service For Customer Reviews
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Hello Moz Community,
I manage an online wallpaper store. The site is totalwallovering.com We already have a 5 star review form in place on all product pages with rich snippets.
I want to set up my own system for e-mailing customers two weeks after they purchase wallpaper from us, in effect asking them leave us a review of the product. Most people are generally willing to do so if they get a reminder. So far in the past 6 months since we have added the review form we have gotten eight reviews.
I got a call from Trustpilot last week and I really liked their system ALOT but I am unwilling to pay $600/month. I would rather have all of my reviews on my own website.
I literally have thousands of past customers and would like to bulk upload them into the system so that I can generate hundreds of reviews quickly but if that is not possible I can just start with the customers I get today.
I am open to any suggestions. Thanks
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i ran into the same problem
i now use shopperapproved and they're quite cheap (http://www.shopperapproved.com/pricing.php)
you can email customers a link, put javascript code on your thank you page so that they get a customer survey and then they get emailed a request to do a full survey later on
plus you can feed it to google
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You might find some interesting points in yesterday's Moz Blog post about getting reviews the right way for local businesses. http://moz.com/blog/getting-reviews-the-right-way-for-local-businesses
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Hi Wesley,
I am using Constant Contact for rating requests. I have had good luck breaking the customer history up into 1 month chunks, and also including the customer's first names in the file of contact info I upload. That way the past customers get a semi-personalized email that starts like this...
Hello Mike,
Please tell us how happy you are with the tools you purchased back in July 2013.........
My guess is that I will reach some point as I go farther into the past where the number of good reviews I get becomes minimal, and then we will stop at that point.
We do use Shopper Approved to collect and publish the ratings. I know there are divided opinions over if it is better to collect them on your own site or use a service. I like using a service because: 1) it is easy, and 2) I get Stars to show in my PPC ads.
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Hi Wesley,
you can check www.testfreaksdata.com , they are providing reviews service for ecommerce sites what you need. Their service is quite good and much cheaper option if you compare with Trustpilot.
Thanks,
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