Local Ranking with No Physical Address in New Service Area - How to Rank?
-
OK,
SO, I am a wedding company in Maui, Hawaii and have an established business on one island with a physical address. http://simplemauiwedding.net
We have started a new team in Oahu, Hawaii http://simpleoahuwedding.com and we provide service there and have a full team in place. How can I rank for Local Search on that Island with no physical address?
I would love to hear some proven strategies.
Thank you
-
Hey hey, Paul - you read my article! Woo hoo Thank you. And thanks for your great contributions to this thread.
-
Hi William!
I'm so glad you're here, participating in Q&A. Thank you for being part of this conversation. I want to take a minute to explain why ThompsonPaul is saying "no no!" to non-physical addresses, in hopes that it may be good learning moment for lots of community members.
P.O. boxes, mailboxes, virtual offices, etc, are a violation of Google's guidelines, which state:
Use a precise, accurate address to describe your business location. PO Boxes or mailboxes located at remote locations are not acceptable.
Though you are absolutely right, William, that some mail services provide a street address, it's so important to remember that Google can read street level signage. So, if Steven's wedding company were to try to list at such a location, Google can easily see that they're looking at a mailing office instead of a business with a sign outside of it saying "Steven's Wedding Company". Important to remember that customers and competitors can see this, too, using Streetview, and can easily report any offending business for spam.
ThompsonPaul has linked to my recent Moz Blog post in which I explain that the results of being detected at an ineligible location would be a "hard penalty" causing listing removal, rendering any money, time or effort that had been put into building up the fake location listing null. We don't know for certain how this might, then, influence Google's feelings about the entire brand ... but I wouldn't want to risk that my spammy behavior in City B wasn't somehow putting a black mark next to my legitimate location in City A.
Finally, when this topic comes up, I always like to touch on the ethics of the thing. Smart businesses know that it can spell doom to be cited by the consumer public for deceptive practices. Not only has a failure to live up to truth-in-advertising standards led to public lawsuits, it has really tarnished brands. So, it's just good business to be 100% honest in how you present a business to the public, including being truthful about its physical locations. Anything else is a risk.
Good discussion going on here, William. Hopefully we can all learn something about these challenges from participating.
-
Hi Steven!
So, basically, the answer is: you can't. I know that's not what you want to hear, but it is the reality for nearly all single location businesses that serve multiple cities. Google's bias toward physical location affects all service business models this way. Unless you can get a staffed, physical office in the second city, it will be a waste of your time to make it your goal to rank in the local results for that city. Instead, your options are:
-
Go after organic rankings for that city via the authority you build surrounding website content+links for that city.
-
Pay for visibility with locally-targeted PPC.
-
Use social media to try to build brand awareness for your work in that city.
-
Do everything you can to encourage word-of-mouth among existing customers. Customers in City A have friends and family in city B. Make a superior effort to offer the type of superior service that would cause the A group to recommend your services to the B group. Consider how loyalty programs might assist with this. Perhaps every customer who brings you a new customer gets a voucher for a free dinner, free massage, etc.
-
Explore building relationships with related businesses in City B. Perhaps your company does everything but bake the cake for weddings. Find the best bakers in City B and see how you can help one another in terms of lead gen.
A combination of all these efforts could begin generating some leads for you that are not dependent on the unrealistic goal of ranking locally where you aren't locally located. Hope this helps!
-
-
I'm well aware of the reasons why small business owners might not want to have their home addresses listed, but it doesn't change the fact that Google will not allow use of UPS Store-type mailing addresses to pretend to be business locations. It's not a matter of having a "verifiable address" it's a matter of adhering to the requirement that you must have an actual business presence at that specific location where customers can come in person for service/sales.to qualify the local GMB address.
It is possible to set your home address, then select that it should be hidden and function as a local service area business instead.
But trying to get away with using a non-conforming "pretend" address will get you delisted when caught (and Google is very good at catching such non-conforming addresses in many ways, if it even lets you verify it in the first place.)
This is not just my opinion - it's specifically stated by Google in their own GMB terms of service. In fact, Local Search expert Miriam Ellis just posted about this in her Not-Actually-The-Best Local SEO Practices. To quote:
"Once caught, any effort that was put into ranking and building reputation around a fake-location listing is wasted."
Paul
-
Many people work from home and do not want to use their home address. I am sure we all know why. It is just not a good idea. It is their legal right to have a verifiable local mailing address in which they can send and receive mail. Another option is a local coworking space or execitive office space that offers mail and meeting space on an as needed basis.
The important thing is that it is a real address. You use it for real business and it can be verified.
Have a great 2018!
-
Unfortunately, these types of "pretend" business addresses are specifically against Google's ToS for Google My Business locations. It's pretty easy for them to detect and they'll nuke your location listing as a result.
-
Thanks William!
-
You need to get a mail box addres such as Mail Boxes Etc or the UPS store that gives you a physical street address. If you want to get into local that is your best and easiest option.
Make sure the address gets verified like any other address would, and never use a "Post Office" box. That will not give you the verifiable address as far as I know.
Hope this helps.
Best Regards
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Client in Scotland wants to rank for France term
We have a client who's head office is based in Scotland but they want to rank for France related keywords for their chalets that are in France. They only have chalets in France and will never have chalets anywhere else. As a business they have always used their Scotland address when the brand is mentioned and their Scotland address is used in the site footer. But as they want to rank for France related terms and nothing for Scotland, I'm wondering if I should use their France address instead or in addition across their site footer, on social media channels and across the web where possible?
Local Listings | | Marketing_Today0 -
[Local Search] Do you get penalized by using a Google Voice number for each seperate business location?
My client is expanding and opening up separate locations and I will be getting all their online business listings up and running. The client wants to use a single 1-888 number for all locations, however, it was my assumption that they would need a local number for each location to improve their ranking. Could I suggest using free Google voice numbers that get forwarded to their 1-888 number or will Google discredit us for this?
Local Listings | | aedesignco0 -
Rank English Terms in Swiss Google Google.ch
Happy New Year! I have a .com site that does well on Google.co.uk. But we would like to rank on Google.ch (switzerland) for English terms. There is a large expat community, living in Switzerland that would benefit from our services. Any ideas how I can improve organic SEO on the Google.ch SE? Many thanks! PM me for website. Otherwise I'll get lots of spam to my client 🙂
Local Listings | | SolveWebMedia0 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | | stuartstein0 -
How to perform a search as though you are in a local city
Hi community. So I live in Dubai but have a lot of clients in the UK that want local SEO. Does anyone have any tips on performing search queries in Google that reflect a true search results page as though that search was being performed in a chosen UK city? say if I wanted to see the SERPs for "hairdressers" in the city of Bristol in the UK, at the moment I get a pretty vague UK SERP from With lots of Dubai based adverts et. Any tips would be great, thanks
Local Listings | | SeoSheikh0 -
Local Citations Name
Hi Everyone, I am creating local citations for a company, let's call it "Gray Marketing". That is their legal business name and has been this way for about 23 years. Recently (over the past year) they have been going by the name "Gray Marketing and SEO". They had a new logo made that appears on their companies website and location. When creating local citations. The four primary aggregators (Axicom, Localeze, Infogroup, Factual) have the legal business name. My question is, should I change it to the new name or leave it as the legal business name? Side note: I am not able to change the legal business name on Axicom. Any advise would be awesome, thanks. -Michael
Local Listings | | Mike.NW0 -
Will changing my business location affect my ranking for localised searches in my original area?
I run a mobile outdoor personal training service in London, UK (i.e. no bricks and mortar gym). Or, rather, my business is in London (all my clients and the freelance trainers that work for me) but I'm personally due to move out to the county of Suffolk. As I work from a home office and my company's registered address is my home, that means I have to inform Companies House and various government agencies that the company has moved. Does this mean: a) I also must tell Google the company has moved, and; b) if I do will Google start to see my website as being for a Suffolk-based company? I really don't want this to happen: my clientele are mostly in London., I still want to market to Londoners. And if I want to expand the areas covered by my company, Suffolk is not high on my list. You'll excuse me if this is a simple question! Thanks for any help you could give
Local Listings | | fionadoggett0 -
2 Company Divisions One Address
Hi, we have a client that has 2 distinct divisions 1)XYZ Construction and 2)XYZ Pools they reside at the same address and share a phone number. They do have 2 different websites. How can we handle this from a Local listing perspective without getting our listings merged or penalized?
Local Listings | | JohnWeb120