Google My Business right had side block disapeared for a brand search
-
Hi
Just redeveloped my site and went live end of April
Since then whenever i do a branded search the GMB 'pack' has always shown on the right hand side whenever i do a branded search but it has disapeared as of the last couple of days.
Any ideas why this can happen ? and is it anything to worry about or just a google 'glitch' that should right itself soon?
If not any ideas how to fix ? (accounts and website all properly linked) etc
When i go to GMB dashboard and click 'View on Search' it does show up as it should, but not when i go to do a google search for the brand name !?
All Best
Dan
-
Good news, it has returned without any further actions on my behalf. But I have started to receive some sales via branded search results, so I think we can all safely conclude that this is triggered by brand search CTR.
Thanks for your input folks
All Best
Dan
-
Hi Dan,
Okay, thank you for confirming the URL. I do think the near-match of your brand to the one at shop21live.com could possibly be confusing Google as to the intent of a user searching for "Shop21".
Whether or not this relates to your site re-do, I can't say, but basically, you'd be looking at needing to become the authoritative result for that brand. Right now, with you being outranked by that Facebook page and another business with near-identical branding, you're in a tough spot.
I would analyze shop21live.com and see what you can do to surpass their metrics with yours. An audit is definitely in order!
-
Yeah but i think your right and talking to a colleague also agrees with you its a CTR issue, and requires more brand searches and/or general activity
whilst the domain is ancient i had neglected it for a few years so lost the brands value over this time so now need to build it back up
have a great weekend !
all best
dan
-
Tough one, this site ranks above etc. www.shop21live.com/, facebook etc so still believe it is a brand strength issue, it could almost be part of an address for a shop in any shopping center globally...
But you rely on inside knowledge - gut instinct.
All the best.
-
HI Don
Thanks that certainly makese some sense, although my SHOP21 was the first in existence (websites been live since 2002) and it has DA of 18
Thanks
Dan
-
Hi Dan
The words or makeup of your brand name are relatively ubiquitous. Google may have served up GMB for a little while - to check on CTR etc. as it considered a brand then "little action" or "authority" and you are no longer served up. It is relatively common for new websites or businesses. Sometimes get lucky and stick.
Would suggest built up some domain authority and see if that is enough to get you back..
-
its shop21.uk.com
i have been averaging no 1-3 for branded search since going live
the rank seems to have dropped slightly at the same time as the Google Business profile disapearing
-
Thank you, Dan!
I can confirm that you're not coming up with a Google Business Profile when I do your branded search. However, I do see a couple of things when I look at that link you provided:
-
A Facebook page is outranking any website for the business.
-
The next thing I see in the organic SERPs is this:
Shop21 Lou | Shop21 Lou
<cite class="iUh30">www.shop21live.com/</cite>Something New Is Coming! Our site is undergoing a transformation. Please be patient with us and pardon our dust as we make our changes. You won't be ..So, if that were your website, the language in the result is that the site is under construction. This does not create confidence.Then, further down, I see this SERP entry:
SHOP21: Colour Charts, Cards, Guides & Creative Supplies
<cite class="iUh30">https://shop21.uk.com/</cite>SHOP21 sells Pantone & RAL colour charts, guides & creative supplies to help colour professionals realise their creative vision & design objectives. Take a look!When I look back at the website link in the Google Business Profile in this result, it's linking to this latter URL (shop21.uk.com)So, my question is, which of these websites is yours: shop21live.com or shop21.uk.com? Do you own both of these sites? What is their relationship?
-
-
Hi Miriam
Yes its SHOP21
Has been showing the results fine since going live end of April, then suddenly disapeared over the last 48 hours
This is the link to the results showing correctly when i click on 'View in Search' from my GMB dashboard, but can no longer replicate that for a direct branded search for 'shop21'
Many Thanks
Dan
-
Hi Dan,
The object in question is called a "Google Business Profile" (formerly known as a Google Knowledge Panel). Are you able to share the name of your business so the community can take a look?
-
Hi Darin,
Thanks! Schema all supposed to be correct, which one do you mean specifically - organisation schema?
The weird thing is that it does all display correctly when I click 'View In Search' in my GMB a/c, only not when I check directly on search (weird because 'View In Search' within GMB looks like it links through directly to the same results just with the GMB pack).
Yes other things checked and not incognito & yes competitors all resolving ok
All Best
Dan
-
I just checked a few of mine and they are still there. There are some changes in the format but for the most part they are all there as before.
Have you checked your schema markup to make sure it's accurate and hasn't changed?
Did you check in an incognito browser?
Have you checked if other brands in your industry have/don't have a knowledge card?
Those are some things I would check.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Reviews and Google - whats their relationship?
Hi there, I am trying to do some research in the field of reviews, I have set up successful review systems for local stores, but once I get to businesses that want to get reviews for their products or not a local business I cant get it straight. What should I do, What should I avoid at all costs etc., What are the basic guidelines and advice from Google to get reviews? Please give me advice and resources to anything that would be helpful with this topic and the topics listed below What are Google restrictions and requirements for reviews in a local business and a national business? Schema markup for reviews. Product reviews vs company/store reviews Thanks I really appreciate your time and help
Reviews and Ratings | | Ruchy1 -
Google crawling item page reviews
Hi Moz community, I've been trying to do some on-site work and noticed that our product pages reviews may not be totally optimized. It used to be that all of the text from the reviews appeared in the actual code of the page, but now none of that text appears, so it may not be getting crawled. The change was most likely released when we had an item page redesign. However, when I Google a review snippet, it does seem to come up, so maybe Google is crawling that data despite it not being SEO optimized. Is this really an issue if the review snippets are showing up in search, there's been a lot of talk that Google is now better at crawling javascript. Thanks
Reviews and Ratings | | znotes0 -
Why does this business have an average of 4.8 and not 5?
I was doing some research today and came across a business that has 5 reviews, all 5 stars. For some reason, their average is showing as 4.8, instead of a perfect 5. Looking at some other businesses, I see one with 4 5-stars, 1 4-star, and 1 1-star. 25/6 = 4.1666666. That would round to 4.2, but Google lists them as 4.3. Is Google just bad at math, or are they using some other factor in calculating these averages?
Reviews and Ratings | | irapasternack1 -
Local Business: Chiropractic Services & Massage Services - HOW TO BRAND
Hello! I have a client who has a chiropractic business and has started offering massage services. Client has registered a DBA For the massage component of the business. Client doesn't want to cross contaminate reviews and doesn't know whether or not he should brand the two businesses in one name or separately. Currently client has inconsistent business listings for the business and is unsure of the proper way to brand and optimize for local search. Example would be: Chiropractic AAAA Dr. John B - Chiropractic AAAA Massage BODI Chiropractic AAAA & Massage BODI Background info: Main business is one entity and second is registered as DBA. Right now, Chiropractor is a sole practitioner. in the past has had other chiropractors working in the office. Has only 1 website promoting both services Both operate out of the same location. What is the best way to optimize for local search for both services and what is the best way to brand without cross contaminating reviews online. If recommendation is to target local search separately for the services, should the client has 2 websites since these services target 2 different industries. Your feedback is greatly appreciated.
Reviews and Ratings | | BrentV0 -
Fixing Google Review (it's technical, not about an unhappy client)
We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed? https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=kemp+ruge+green+tampa+twiggs&lrd=0x88c2c48aec26ee65:0xaa2e3a3569ca3602,1 Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Does advertising on Yelp help a business get more Yelp reviews?
I've gotten this question from a few clients. There seems to be a correlation in some cases between paying to advertise on Yelp, and the volume of reviews received. Of course, correlation does not necessarily equal causation. And I can attest to the fact that other clients who have at times advertised on Yelp did not even see a correlation. Has anyone else seen this correlation? And if so, can you speak to the possible causation or lack thereof?
Reviews and Ratings | | irapasternack0 -
Schema Markup for email with review action for Google places listing - Auto segment.
Hi Guys I have been trying to integrate schema markup with review action into car purchase emails to drive additional reviews for dealership google places listings. I have used the below mark-up but im struggling to get the review action when defining itemtype as AutoDealer. When changing itemtype to FoodEstablishment the review action works perfectly. Has anyone got any suggestions why this may be or have any experience using the review action within emails for google places or itemtype other than FoodEstablishment. I have read the great Moz post on this here but im still struggling. Thanks in advance for any help! See mark-up below... http://schema.org/EmailMessage">http://schema.org/ReviewAction">http://schema.org/Review">https://schema.org/AutoDealer">https://schema.org/Rating">http://schema.org/HttpActionHandler">http://schema.org/Property">http://schema.org/Property"> http://schema.org/HttpRequestMethod/POST"/>
Reviews and Ratings | | MBASydney0 -
How to Google Product Reviews?
Hello, I have a client that sells only 1 item. What will be the best way to start getting reviews? I thought about opening a placess account, so the reviews will also start showing on his Adwords campaign. Or can I get products reviews on google+ ? Thanks
Reviews and Ratings | | ogdcorp0