Frustration With Google Places
-
I have been trying to solve this problem with Google Places for quite some time now and just can't figure out where to go from here. I've tried several sent messages explaining the problem and even received several phone calls from Google Places trying to correct the issue with no luck. I have even tried totally deleting the listing and started over from scratch and re-verified the address with a mailed postcard.
My site: http://www.captainrichsmith.com
has a Google Places account set up and verified
For some reason when you do a Google search for one of my keywords
Miami Fishing Charters
On the listings normally under the letter "E" on the Map another website has a placemark at my location
Miami Fishing Charters Directory
www.fishing-charters-miami.com/ - CachedFishing Charters Miami is a quality directory of the best fishing boats in the Miami area. The top Miami fishing charters are listed on this website.
2550 South Bayshore Drive, Miami
(786) 263-9231
captainrichsmith.com (7)When you view this Google places listing further.
I see it is using my images, videos, placemark on map but NOT the address, phone number, or reviews.
Any help on this issue would greatly be appreciated
-
Thanks Robert. Very helpful. I actually started doing that just before I read this so I hope that means I'm thinking in the right direction. I just decided to go ahead and delete my listings for the time being ... I didn't have any reviews that will be really lost so I'll just start from scratch once I see his listing disappear.
Thank you everyone for your help on this..
-
Hope this helps. We occasionally run into an issue where someone who is unscrupulous creates a business listing in Places around a client business name. What we do is have several people put in a permanently closed notice with Google (since we have a couple of locations that are 500 miles apart it helps I think). Click on edit this place and mark Miami Fishing Charters as permanently closed. On comments put "this business has no physical location here any longer if it ever did" or words to that effect.
Utilizing this methodology we have had them removed. It does take a while at times though. I do think someone marked them closed, etc. in the last few minutes......
Good luck.
-
I would try what Kieran Daily suggest below... call them. It looks like they somehow list your address as their own. Maybe as an alt address. I think the other company is trying to claim your address. I put in a complaint email on the other page to tell Google the info is wrong... however you know how responsive they can be.
Do you do any paid advertising with Google? If so... ask your account rep to look into it.
-
Yes I have contacted this site admin. In reality it's not even a real business and doesn't have a physical location. The telephone number is just a "Google Voice" number with no answer. When I contacted the site email he did get back to me and stated he himself didn't know what was going on with the confusion
-
Have you rung this business? Ask them where they are located. In theory there is nothing stopping someone from using your information for a location and they may have verified using and SMS and not the postcard.
Try the old fashioned way first.
-
Yea tell me about it. I've been going nuts over this for too long. Not to mention when I received these phone calls from Google it's always the same "Overseas person" that barely speaks English reading off of a sheet... and when I try to explain the problem they have no clue what is going on.
Either way thanks Stephan for trying to help
-
I think I got it now... again sorry for my first response... clearly I was confused.
Something is strange... I am seeing the information between the 2 sites getting messed up.
I have never seen that before. This is probably beyond my skill level but I will see what I can find out about it.
-
Not sure if there is a bit of confusion. I'll try to add more information
My business address is:
25150 SW 147 AVE not the one they have listed for the other business 2550 South Bayshore Drive
They have the placemark pinned at my address along with my website listed below along with the other stuff I mentioned.
After doing a bit of research on Site Explorer the confused website "fishing-charters-miami.com" is such poor quality compared to my domain I can't understand why it would even get this spot
-
Sorry for the response above... I didn't understand the problem when I answered. I tried to delete the response but got an error... I'll try again.
-
That is weird. I do see the address and phone number... but your map marker is clearly not at the right address. It looks like there are a lot of businesses at 2550 South Bayshore Drive, Miami. When I do a map search for this address it says "multiple businesses" at this address but yours it not listed.
The only idea I have is to add a suite number if you have one. I noticed some of the businesses at the address say "2550 South Bayshore Drive #301, Miami". It is a shot in the dark but is currently the only idea I have.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
New website - not showing in Google?
This site was launched 3 days ago, bimcosupply.com and I'm trying to get it to show in Google just for a branded search for the moment (Bimco, Bimco Corporation, etc). The old site is still showing in search, bimcoplumbingsupplies.com instead. This site was taken down a while back. I set up a redirect for the domain in cPanel, and also set individual pages to redirect in WordPress on the bimcosupply.com site. I've verified the site in Google Search Console, submitted a sitemap and did URL inspection on each page. Each page is showing as indexed, though now when I search site:bimcosupply.com not all pages are there, and there are two results for the home page, one "https" and one "http." (Before today, all of the pages were showing so not sure what changed). I know this new domain does not have any (or very little) domain authority yet, but I would have thought that the site should display for branded search by now. So I'm concerned that something is wrong with the site, how the redirects are set up, etc. that is preventing it from displaying. Could anyone take a look and help me figure this out please?
Technical SEO | | browncreative0 -
Switching from HTTP to HTTPS and google webmaster
HI, I've recently moved one of my sites www.thegoldregister.co.uk to https. I'm using wordpress and put in the permanent 301 redirect for all pages to false https for all pages in the htaaccess file. I've updated the settings in google analytics to https for the original site. All seems to be working well. Regarding the google webmaster tools and what needs to be done. I'm very confused by the google documentation on this subject around https. Does all my crawl data and indexing from http site still stand and be inherited by the https version because of the redirects in place. I'm really worried I will lose all of this indexing data, I looked at the "change of address" in the settings of webmaster, but this seems to refer to changing the actual domain name rather than the protocol which i haven't at all. I've also tried adding the https version to the console as well, but the https version is showing a severe warning "is robots.txt blocking some important pages". I don't understand this error as it's the same version and file as the http site being generated by all in one seo pack for wordpress (see below at bottom). The warning is against line 5 saying it will ignore it. What i don't understand is i don't get this error in the webmaster console with the http version which is the same file?? Any help and advice would be much appreciated. Kind regards Steve User-agent: *
Technical SEO | | lqz
Disallow: /wp-admin/
Disallow: /wp-includes/
Disallow: /xmlrpc.php
Crawl-delay: 10 ceLAHIv.jpg0 -
When will all of Google Maps be the same again?
As many of you are aware that the pigeon update was only applied to the new Google maps resulting in very different search results for Google local business. When you search for a business on old Google maps then you get totally different results vs the new Google maps. Some businesses totally disappeared completely from the search results. I have done my research and found out that it's because the new Algo was only applied to the new maps. Also new algo does not apply to other countries. Well the reason I posted this topic is because I have noticed that all the new Google Business listings I am verifying for my clients are all being put under the old Google maps and not the new ones. They come up fine when searching from old maps but not the new ones. I understand Google has not rolled out the pigeon on all data centers but why? Will Google eventually roll out the update to old maps? Since Google is adding businesses to old google maps then what's the point of even adding new listings?
Technical SEO | | bajaseo0 -
Google Places for Local SEO
I am a webmaster at a company with over 50 clients, and I have to list the businesses of our clients in Google Places. Most of our clients are architecture agencies and construction companies, so they are unfamiliar with these things, and that's why I have to list their businesses on Google Places. It would be easier for me to manage all the places for these different businesses if I create the places with one gmail account. Can I use one gmail account to list the businesses for all our clients?
Technical SEO | | Arianittt2 -
When is the last time Google crawled my site
How do I tell the last time Google crawled my site. I found out it is not the "Cache" which I had thought it was.
Technical SEO | | digitalops0 -
Sitemaps for Google
In Google Webmaster Central, if a URL is reported in your site map as 404 (Not found), I'm assuming Google will automatically clean it up and that the next time we generate a sitemap, it won't include the 404 URL. Is this true? Do we need to comb through our sitemap files and remove the 404 pages Google finds, our will it "automagically" be cleaned up by Google's next crawl of our site?
Technical SEO | | Prospector-Plastics0 -
How to tell google about the changes
Hello All this is my first question here. we have recently changed our website design and backend. so the problem now is in google it is showing the old url's and when ever a client come from google he is prasented with a 404 error page if this happenes many times. will google penalise our site ? if yes. how to prevent this from happen. waiting for some replies.. thanks
Technical SEO | | idreams1 -
Google Quality Algorithm Update
I'm curious what correlations or impacting variables SEO professionals have found that have increased or decreased ranking with the most recent algorithm change. It appears that many innocent sites have fallen victim, especially larger sites. It also appears that Google is maintaining that specific sites were not targeted... Meaning there must be proven characteristics.
Technical SEO | | douglaskarr0