Frustration With Google Places
-
I have been trying to solve this problem with Google Places for quite some time now and just can't figure out where to go from here. I've tried several sent messages explaining the problem and even received several phone calls from Google Places trying to correct the issue with no luck. I have even tried totally deleting the listing and started over from scratch and re-verified the address with a mailed postcard.
My site: http://www.captainrichsmith.com
has a Google Places account set up and verified
For some reason when you do a Google search for one of my keywords
Miami Fishing Charters
On the listings normally under the letter "E" on the Map another website has a placemark at my location
Miami Fishing Charters Directory
www.fishing-charters-miami.com/ - CachedFishing Charters Miami is a quality directory of the best fishing boats in the Miami area. The top Miami fishing charters are listed on this website.
2550 South Bayshore Drive, Miami
(786) 263-9231
captainrichsmith.com (7)When you view this Google places listing further.
I see it is using my images, videos, placemark on map but NOT the address, phone number, or reviews.
Any help on this issue would greatly be appreciated
-
Thanks Robert. Very helpful. I actually started doing that just before I read this so I hope that means I'm thinking in the right direction. I just decided to go ahead and delete my listings for the time being ... I didn't have any reviews that will be really lost so I'll just start from scratch once I see his listing disappear.
Thank you everyone for your help on this..
-
Hope this helps. We occasionally run into an issue where someone who is unscrupulous creates a business listing in Places around a client business name. What we do is have several people put in a permanently closed notice with Google (since we have a couple of locations that are 500 miles apart it helps I think). Click on edit this place and mark Miami Fishing Charters as permanently closed. On comments put "this business has no physical location here any longer if it ever did" or words to that effect.
Utilizing this methodology we have had them removed. It does take a while at times though. I do think someone marked them closed, etc. in the last few minutes......
Good luck.
-
I would try what Kieran Daily suggest below... call them. It looks like they somehow list your address as their own. Maybe as an alt address. I think the other company is trying to claim your address. I put in a complaint email on the other page to tell Google the info is wrong... however you know how responsive they can be.
Do you do any paid advertising with Google? If so... ask your account rep to look into it.
-
Yes I have contacted this site admin. In reality it's not even a real business and doesn't have a physical location. The telephone number is just a "Google Voice" number with no answer. When I contacted the site email he did get back to me and stated he himself didn't know what was going on with the confusion
-
Have you rung this business? Ask them where they are located. In theory there is nothing stopping someone from using your information for a location and they may have verified using and SMS and not the postcard.
Try the old fashioned way first.
-
Yea tell me about it. I've been going nuts over this for too long. Not to mention when I received these phone calls from Google it's always the same "Overseas person" that barely speaks English reading off of a sheet... and when I try to explain the problem they have no clue what is going on.
Either way thanks Stephan for trying to help
-
I think I got it now... again sorry for my first response... clearly I was confused.
Something is strange... I am seeing the information between the 2 sites getting messed up.
I have never seen that before. This is probably beyond my skill level but I will see what I can find out about it.
-
Not sure if there is a bit of confusion. I'll try to add more information
My business address is:
25150 SW 147 AVE not the one they have listed for the other business 2550 South Bayshore Drive
They have the placemark pinned at my address along with my website listed below along with the other stuff I mentioned.
After doing a bit of research on Site Explorer the confused website "fishing-charters-miami.com" is such poor quality compared to my domain I can't understand why it would even get this spot
-
Sorry for the response above... I didn't understand the problem when I answered. I tried to delete the response but got an error... I'll try again.
-
That is weird. I do see the address and phone number... but your map marker is clearly not at the right address. It looks like there are a lot of businesses at 2550 South Bayshore Drive, Miami. When I do a map search for this address it says "multiple businesses" at this address but yours it not listed.
The only idea I have is to add a suite number if you have one. I noticed some of the businesses at the address say "2550 South Bayshore Drive #301, Miami". It is a shot in the dark but is currently the only idea I have.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google News problem
Hello to all. The latest Google algorithm changes have had a big impact on the way that Google news features stories, at least in my country. I've been featured heavily in Google News until about 6th of october, when the changes had the biggest impact, but since then, I haven't been featured at all. Prior to this, I would be featured for keywords on almost any article, not necessarily on the 1st position, but I was almost always there. Posts still show up in the dedicated News category, but not in the main search pages. I've seen a lot of websites being impacted, but some with lower ranks than mine still show up there. I haven't done any changes prior to the 6th of october, and I haven't done any link building campaings, just getting links from higher ranking news sites in my country, for articles I wrote. What I'd like to know is if there were any major changes for Google News and I'm not complying with any of them, or If i could check to see if there are any other problems. I don't have any penalties disclosed by Google, and no new errors in the Webmasters console, I'm just baffled by the fact that overnight the website was completely cut off from being featured in Google News. And one other strange thing, I'm now ranking better for searches that are kind of opposite to my website's main theme. Think about mainly writing about BMW, and less about AUDI, but ranking a lot better for the latter, and a lot less for the other. Thank you.
Technical SEO | | thefrost0 -
Incorrect Youtube metadescription in Google SERP
One of our client's Youtube video is showing a competitor's meta data on the Google search results page? It looks like it is pulling from videos in the right-hand rail of the Youtube page. Is there any way this can be controlled/changed? If so, how? The client is Deep South Crane. When you perform a search for "Deep South Heavy Hitters", the correct video appears in the search results. However, the meta-description is pulling from a competitor's Youtube. Any insight as to why this is happening and how I can change it would be greatly appreciated. Thank you.
Technical SEO | | JaredBroussard0 -
Google Webmaster Tools: MESSAGE
Dear site owner or webmaster of http://www.enakliyat.com.tr/,
Technical SEO | | iskq
Some of your site's pages may be using techniques that do not comply with Google's Webmaster Guidelines.
On your site, in particular, does not provide an adequate level of innovation in low-quality unique content or set of pages. Examples of this type of thin affiliate pages, pages, bridge pages, it will automatically be created or copied content. For more information about the unique and interesting content, visit http://www.google.com/support/webmasters/bin/answer.py?answer=66361.
We recommend you to make the necessary changes to your site to fit your site's quality guidelines. After making these changes, please submit your site for reconsideration in Google's search results.
If you have questions about how to resolve this problem, please see our Webmaster Help Forum for support.
Sincerely,
Google Search Quality Team **After this massege ve find our low quality pages and we added this urls on Robots.txt. Other than that, what can we do? ** **Our site is a home to home moving listing portal. Consumers who wants to move his home fills a form so that moving companies can cote prices. We were generating listing page URL’s by using the title submitted by customer. **0 -
Using Google Adwords is good?
I heard about that if you using adwords, google drops your ranking a little bit. Because of you already pay money for results. I think that is reasonable.
Technical SEO | | umutege0 -
Google Places Reviews
Has anyone had any delays on Google+ reviews to show up? We have multiple clients who have not received a new review in over two months. These are good accounts with good Zagat scores with 15+ good reviews from real customers. Our clients have asked their clients and have confirmed that there has been reviews left recently. However no new reviews have shown up in the past 60+ days.
Technical SEO | | CaseyKluver0 -
Google description problem
Hi all, My website is www.ipbskinning.com I'm having a problem with how my site is appearing in google. I have this in the head of my website: <meta name='<a class="attribute-value">description</a>' content='<a class="attribute-value">Free and Custom IPB Skins for Invision Power Board.</a>'/> Yet when I google 'ipbskinning' it says: Solid Skins. 1We test all our skins in all browsers to insure that they are compatible. This ensures that your users have the best user experience. which is random text from the content of my site. Any idea why this is happening? Thanks a lot all
Technical SEO | | pezza34340 -
Google & Separators
This is not a question but something to share. If you click on all of these links and compare the results you will see why _ is not a good thing to have in your URLs. http://www.google.com/search?q=blue http://www.google.com/search?q=b.l.u.e http://www.google.com/search?q=b-l-u-e http://www.google.com/search?q=b_l_u_e http://www.google.com/search?q=b%20l%20u%20e If you have any other examples of working separators please comment.
Technical SEO | | Dan-Petrovic3 -
Why google index my IP URL
hi guys, a question please. if site:112.65.247.14 , you can see google index our website IP address, this could duplicate with our darwinmarketing.com content pages. i am not quite sure why google index my IP pages while index domain pages, i understand this could because of backlink, internal link and etc, but i don't see obvious issues there, also i have submit request to google team to remove ip address index, but seems no luck. Please do you have any other suggestion on this? i was trying to do change of address setting in Google Webmaster Tools, but didn't allow as it said "Restricted to root level domains only", any ideas? Thank you! boson
Technical SEO | | DarwinChinaSEO0