Google is displaying wrong address
-
I have a client whose Google Places listing is not showing correctly.
We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street.
We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address.
Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.
-
Hi Noah!
Without looking at your actual data, I have to generalize here. Here are some things to consider:
-
Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.
-
The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html
My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to
-
Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.
-
Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.
I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.
-
-
Hi,
I think you will find your answer in this blog post http://moz.com/blog/how-business-listings-made-whiteboard-friday
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Problem with Google finding our website
We have an issue with Google finding our website: (URL removed) When we google "(keyword removed)" in google.com.au, our website doesn't come up anywhere. This is despite inserting the suitable title tag and onsite copy for SEO. We found this strange, and thought we'd investigate further. We decided to just google the website URL in google.com.au, to see if it was being properly found. Our site appeared at the top but with this description: A description for this result is not available because of this site's robots.txt – learn more. We also can see that the incorrect title tag is appearing. From this, we assumed that there must be an issue with the robot.txt file. We decided to put a new robot.txt file up: (URL removed) This hasn't solved the problem though and we still have the same issue. If someone could get to the bottom of this for us, we would be most appreciative. We are thinking that there may possibly be another robot.txt file that we can't find that is causing issues, or something else we're not sure of! We want to get to the bottom of it so that the site can be appropriately found. Any help here would be most appreciated!
Intermediate & Advanced SEO | | Gavo0 -
How to reverse declining Google rankings?
We have a long established business since 2004 and have been fortunate that having been one of the original companies in our industry, we have always enjoyed strong Google rankings. Unfortunately, these have been steadily declining over the past couple of years and a comparison of August to date against the equivalent period last year has seen a 20% drop in traffic from Google. We don't believe that it is being caused by a penalty and rather is the result of some strong players entering our market and tightening their focus which has caused us to take a dip in rankings. We are guilty of being complacent in our SEO - largely due to not knowing what to do and being scared to touch it when it was working in case we broke it! - but now it's time to fight back. We still have a strong site, good traffic levels and a strong product offering. We have knowledge of SEO and resources in house, but are not experts by any means. Our current plan is to: perform a technical site audit, fixing the issues highlighted by the Moz Pro Software put strong emphasis on our blog, writing daily about the latest news and events in our industry provide weekly content articles which are more in depth than the daily blog articles and which will be of interest to our community undertake surveys and publish infographics and statistics with the hope of being picked up in national newspapers Are there any key elements that we are missing out in this plan, or is that it in a nutshell? Any help and advice is greatly appreciated.
Intermediate & Advanced SEO | | simonukss0 -
Google is not indexing an updated website
We just relaunched a website that has 5 years old, we maintain all the old URLs and articles but for some reason google is not picking up the new website https://www.navisyachts.com. In Google Webmaster Tools we can see the sitemap with over 1000 pages submitted but shows nothing as indexed. The site is loosing traffic rapidly and positions, from the SEO side all looks fine for me. What can be wrong? I’ll appreciate any help. The new website is built over Joomla 3.4, we have it here at MOZ and other than some minor details it doesn't show that something can be wrong with the website. Thank you.
Intermediate & Advanced SEO | | FWC_SEO0 -
How does Google or Bing Recognise my Blog?
I have a blog as part of my site http://www.over50choices.co.uk/Community/Ashleys-Blog.aspx and has been live for approx 10 weeks, but i dont think google recognises is yet as a Blog. Is there anything that i can do to speed this up? We have posted about 25 posts. Thanks
Intermediate & Advanced SEO | | AshShep1
Ash0 -
Switching from Google Plus Local to Google Plus Business
Greetings, We have a website design firm located in India. We wanted to target customers in our city who are looking for website design locally. And with google plus local and a few content marketing would get us into first page very soon because none in the competition is using social signals or even content marketing. BUT unfortunately from last month even though our Google Places is verified we cant verify our Google Local Plus page https://plus.google.com/b/116513400635428782065/ It just shows error 500. Its a bug and its been a year for people without it being addressed. So we are skeptical if our strategy would work without Google+. At the least we decided we would just make company local page and connect it with website. But it might not have effect as local. So we are still unsure which step to take either to wait for google to fix it.(feedbacks emails calls nothing worked) OR We start the process with Google Business Category.
Intermediate & Advanced SEO | | hard0 -
How to Block Google Preview?
Hi, Our site is very good for Javascript-On users, however many pages are loaded via AJAX and are inaccessible with JS-off. I'm looking to make this content available with JS-off so Search Engines can access them, however we don't have the Dev time to make them 'pretty' for JS-off users. The idea is to make them accessible with JS-off, but when requested by a user with JS-on the user is forwarded to the 'pretty' AJAX version. The content (text, images, links, videos etc) is exactly the same but it's an enormous amount of effort to make the JS-off version 'pretty' and I can't justify the development time to do this. The problem is that Googlebot will index this page and show a preview of the ugly JS-off page in the preview on their results - which isn't good for the brand. Is there a way or meta code that can be used to stop the preview but still have it cached? My current options are to use the meta noarchive or "Cache-Control" content="no-cache" to ask Google to stop caching the page completely, but wanted to know if there was a better way of doing this? Any ideas guys and girls? Thanks FashionLux
Intermediate & Advanced SEO | | FashionLux0 -
Google Page Rank Dead?
Does PR still work? I have sites that have PR3 and get almost no traffic and sites that are PR1 and get thousands of uniques per month. My PR on my main sites haven't moved for about 7 years, even though we've grown significantly. I know lots of you are going to jump in with get the MOZ toolbar, which I already have done, and I agree, it's great ... But can anyone tell me about what's going on with Google PR? Is it still active? Or has Google abandoned? I noticed that the Google toolbar is not even available for Google Chrome. That should say something ... If you like this question, do me a favor, and give me a THUMBS UP!
Intermediate & Advanced SEO | | applesofgold2 -
Why does this page not show in google at all?
www.lavenderblue-flowers.co.uk Sorry for formatting, below is the source. There are alot of blocks from robots.txt but is there anything easily rectified to get this site SOME visibility? Duplicate content maybe PANDA had it? No backlink profile too which isnt helping but even still, surprising to see a domain auth of 1. Thanks in advance for any responses. DOCTYPE HTML PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html><head><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"><meta http-equiv="expires" content="Fri, 17 Jun 2011 12:06:27 GMT"><title>Bridport Interflora Florist, Lavender Blue, Dorset, DT16 3XDtitle><meta name="description" content="Lavender Blue in Bridport, Dorset, DT16 3XD delivers to Interflora florist based in Bridport is a well established family run business with a dedicated team of florists. We specialise in beautiful wedding flowers and take great pride in our funeral tributes, floral arrangements designed for any occasion for local, national and worldwide delivery."><meta name="keywords" content="Bridport,Interflora Florist,Lavender Blue,Dorset,DT16 3XD"><meta name="abstract" content="Interflora florist based in Bridport is a well established family run business with a dedicated team of florists. We specialise in beautiful wedding flowers and take great pride in our funeral tributes, floral arrangements designed for any occasion for local, national and worldwide delivery."><meta name="robots" content="index,nofollow"><link rel="stylesheet" type="text/css" href="/kernel/styles/print.css?new=new" media="print"><link rel="stylesheet" href="/kernel/styles/d4.css?designtype=d4;theme=blue;" type="text/css"><style type="text/css">style><script language="JavaScript1.2" src="/kernel/utils.js?new" type="text/javascript">script><script language="JavaScript1.2" type="text/javascript" src="/kernel/interflora.js?head=1;si=1000343;">script><script language="JavaScript1.2" type="text/javascript">script><script language="javascript"> var b_site_url = getcookie('b_site_url');if (b_site_url != "" && !getcookie('referral_id') && location.protocol == 'http:' && b_site_url != location.host && location.pathname.indexOf('catalog2') == -1) location.href = location.protocol + "//" + b_site_url + location.pathname + location.search;script>head><body><img border="0" src="/kernel/images/speck.gif" width="1" height="1" alt class="nospace"><div id="page-body"><table class="page-topbanner" border="0" cellpadding="0" cellspacing="0"><tr><td background="/kernel/images/d4/border-blue_03.gif" align="left" valign="top"><img src="/kernel/images/d4/border-blue_01.gif" alt>td><td colspan="2" style="background-image: url(/kernel/images/d4/border-blue_03.gif); background-position: top; background-repeat: repeat-x;"><img src="/kernel/images/speck.gif" width="300" height="50" alt>td><td align="right" valign="top" background="/kernel/images/d4/border-blue_03.gif"><img src="/kernel/images/d4/border-blue_04.gif" alt>td>tr><tr><td style="background-image: url(/kernel/images/d4/border-blue_05.gif); background-repeat: repeat-y;" align="left" valign="top"><img src="/kernel/images/d4/border-blue_01b.gif" alt>td><td valign="top" class="sd-image_only" id="sd-logo_store" colspan="1" rowspan="1"><img src="/kernel/imageload?ttl2=15;table=content_images;key1=fd_img_2606422_1" alt="" title="">td><td class="logo-if" align="right"><img src="/kernel/images/logo-if.png" alt="interflora.co.uk the flower experts™">td><td style="background-image: url(/kernel/images/d4/border-blue_07.gif); background-position: right; background-repeat: repeat-y;"> td>tr><tr><td style="background-image: url(/kernel/images/d4/border-blue_05.gif); background-position: left; background-repeat: repeat-y;" colspan="3" align="center"><table id="website" cellspacing="0" border="0" align="center"><tr><td colspan="3" id="fol_address">1 Lilliput Lane, Bridport, Dorset, DT16 3XDtd>tr><tr><td id="email" colspan="3"><b>Email:b> lavenderblueflowers@hotmail.co.uktd>tr><tr><td style="padding-right:10px;"><b>Phone:b> 01308 459145td><td style="padding-right:10px;"><b>Fax:b> 01308 458417td>tr>table>td><td style="background-image: url(/kernel/images/d4/border-blue_07.gif); background-position: right; background-repeat: repeat-y;"> td>tr><tr><td style="background-image: url(/kernel/images/d4/border-blue_05.gif); background-position: left; background-repeat: repeat-y;" colspan="3" align="center"><div class="page-topmenu"><table class="page-topmenu" cellspacing="0"><tr><td id="account"><a href="/myaccount/"><img src="/kernel/images/d4/icon-account.gif" style="margin: 3px 3px 4px 3px; vertical-align: middle;" width="15" height="13" alt="My Account">My Accounta>td><td id="menu"><a href="/">Homea><img class="bullet" src="/kernel/images/speck.gif" width="2" height="2" alt style="margin: 10px 4px 10px 4px;"><a href="/page.xml?page_name=about">About Usa><img class="bullet" src="/kernel/images/speck.gif" width="2" height="2" alt style="margin: 10px 4px 10px 4px;"><a href="/page.xml?page_name=delivery">Delivery Infoa><img class="bullet" src="/kernel/images/speck.gif" width="2" height="2" alt style="margin: 10px 4px 10px 4px;"><a href="/page.xml?page_name=contactus">Contact Usa>td><td id="cart"><a href="/shopcart/"><img src="/kernel/images/d4/icon-shopcart.gif" style="margin: 3px; vertical-align: middle;" width="14" hieght="14" alt="Shopping Basket">Shopping Basketa>td>tr>table>div>td><td style="background-image: url(/kernel/images/d4/border-blue_07.gif); background-position: right; background-repeat: repeat-y;"> td>tr>table><p id="browser-warning" style="display: block; padding: 2px; border: 2px solid #FC9F85; margin: 0px; background-color: #FDFFC4;"><b>For your information:b> This message has appeared because we've noticed your browser doesn't fully support all functions of this site. For further information please <a href="/page.xml?page_name=faq">click herea>.p><script language="JavaScript1.2" type="text/javascript">var theBrowser = navigator.userAgent.toLowerCase();if(is_nav7up || (parseInt(is_moz_ver) >= 1) || is_ie5_5up || theBrowser.indexOf("safari") != -1) {hideElement('browser-warning',0);}script><table class="body" border="0" cellspacing="0" cellpadding="0"><tr><td align="left" valign="bottom" style="background-image: url(/kernel/images/d4/border-blue_05.gif); background-position: left; background-repeat: repeat-y;"><img src="/kernel/images/d4/border-blue_05.gif" alt>td><td class="menu" valign="top"><img src="/kernel/images/speck.gif" width="150" height="1" border="0" alt><br><form method="get" action="/search/index.xml" id="leftnav_search"><table border="0" cellspacing="0" class="global-search"><tr><th colspan="2">SEARCHth>tr><tr><td width="50%"><input class="text" type="text" name="keywords1" id="search" value maxlength="50" size="15">td><td align="left"><input type="submit" class="button" name="search" id="search" value="GO">td>tr><tr><td colspan="2" align="left"><a href="/search/advanced_search.xml">Advanced Searcha>td>tr>table>form><div class="menusection"><a class="menuParent_off" id="parentcat_2003443" href="/catalog/category.xml?category_id=2003443"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Anniversaryspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2003443">div><a class="menuParent_off" id="parentcat_2003453" href="/catalog/category.xml?category_id=2003453"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Congratulationsspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2003453">div><a class="menuParent_off" id="parentcat_4" href="/category/flower-arrangements/"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">All Flower Bouquetsspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_4">div><a class="menuParent_off" id="parentcat_2003493" href="/catalog/category.xml?category_id=2003493"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Sympathy & Funeralspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2003493">div><a class="menuParent_off" id="parentcat_2003463" href="/catalog/category.xml?category_id=2003463"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Thank Youspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2003463">div><a class="menuParent_off" id="parentcat_2001478" href="/category/same-day-flowers/"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Same Day Flower Deliveryspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2001478">div><a class="menuParent_off" id="parentcat_2124203" href="/category/summer_flowers/"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Summer Flowersspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2124203">div><a class="menuParent_off" id="parentcat_2003403" href="/category/luxury-flowers/"><div class="spacer">div><span class="menu-bullet"><img src="/kernel/images/arrow.gif" class="menu-bullet">Luxury Flowersspan><div class="spacer">div>a><div class="menuChildren" id="menuChildrencat_2003403">div><a class="menuParent_off" id="parentcat_1000343" href="/catalo
Intermediate & Advanced SEO | | ewanstevenson0