I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How MOZ OSE Work and calculate Compare Links Metrics ?
I want to know everything about compare links metrics. Like how Moz work and calculate this value of Internal Equity-Passing Links External Equity-Passing Links Total Equity-Passing Links Total Internal Links Total External Links Total Links in each metrics ( Page Specific Metrics: Subdomain Metrics: Root Domain Metrics: ) Each metrics Show different value for same metrics.
Link Explorer | | HuptechWebseo0 -
OSE: Missing back-links and High DA website with low DA backlinks
I have gone through a website with 81 DA; where its link equity back-links with highest DA of 70. Hardly 5 back-links 60 to 70 DA and just 25 root domains. This seems very unusual to me. Can someone clarify this for me? Can a website with low DA back-links can make high DA? If so what could be other major contributing factors for this?
Link Explorer | | vtmoz0 -
OSE Getting Less Accurate
It seems that the more links I get the lower my DA is. My DA has been dropping for some time now as I gain more backlinks. It also does not seem to pick up anywhere close to the number of domains that is linking to my site. My url is hiddentriforce.com GWT says I have over 600 domains linking in. The majority of the links are from news or articles that we cover which other sites pick up and link to us as the source. We also have a ton of scholarship links from .edu and education sites from a giveaway that we do every year for students. Why does OSE seem to lower my DA the more I get off-page factors to the site?
Link Explorer | | Atomicx0 -
What's the Story on Mozscape Updates?
Hey gang, As you may be aware, we were considerably late with our last index release. You have my sincere apologies for that and the apologies of the entire team. In the interest of transparency, I want to try to explain what's been going on. Since stepping down as CEO, I've been asked to take on a few roles in the company. One of those is product architect (basically the product owner) of our Big Data team, who produces the Mozscape link index. For several years, that team has been almost exclusively focused on getting us closer to a near real-time indexing system that does not have scalability issues. Mozscape is currently smaller than our major competitors, and we're also often slower. Our metrics (PA, DA, MozRank, MozTrust, Spam Score, Social Data, etc) have been the unique value we provide, but it's not enough. We need to be competitive on size and freshness. Building a raw link index (without processed metrics like PA/DA et al) is hard, but it's possible. Building a link index with those metrics is really tricky, and requires computer science knowledge and skills far beyond the scope of my understanding. That's what our team's been working on, and they've made some progress, but it's been slow, hampered by unknown unknowns, and materially hurt by a lack of experienced talent we can hire to help (we've had open job posts for years now). In the meantime, our historic Mozscape index structure keeps encountering challenges - this latest round is still somewhat unexplained (we believe there's hardware issues compounded by how the system is architected to handle large domains, but there may be other issues). The team's struggled to split time between keeping the old Mozscape running and hunkering down to finish the new system. I'm trying to help them balance things as best I can, and we're going to be putting effort toward making sure we get index releases out on time. However, to do that, we'll need to scale down size, and then rebuild back up. We think we can do this while also improving the prioritization of which links we crawl (e.g. deeper on important domains that link out, less so on deep pages that don't link anywhere) so the index overall improves. However, I don't want to minimize the risks - we may have some slow updates, some smaller indices, and some less-than-ideal data in the next one or two indices while we work to remedy this issue. I HOPE we don't, and that things actually get better immediately, but we can't promise that until the work gets finished. TL;DR - Mozscape V2 is in development and will let us as big and faster as any link index. In the meantime, current Mozscape's having issues & we're making smaller indices in an attempt to diagnose and repair. As always, thanks for your understanding, continued support, and if you have any questions, feel free to leave them below. I realize that this level of service/product quality is NOT OK, and I'm doing everything in my power to fix it.
Link Explorer | | randfish8 -
OSE not picking up all internal links?
Hi! I've been checking a few pages in OSE. For example: https://www.holidayhypermarket.co.uk/holidays/last-minute This, according to the tool, has only 6 internal links. However, a Screaming Frog crawl picks up 700+, which is about right seeing as there is a link in the footer. What do you think could be behind the discrepancy?
Link Explorer | | Blink-SEO0 -
Confused about the link metrics showing up in MOZ & OSE
For my campaign "itelligence Applications" which is for site itelligencegroup.com/uk/ - MOZ seems to be giving me different stats on links, depending on which tab I look it in the Link Analysis section. Then when I look at OSE, the numbers are totally different again, not just a little bit different. Example: In MOZ Link Analysis, on the "inbound links" tab, it says there are 129 Root Domains and 6832 Total External Inbound Links. If I then look at the Competitive Metrics screen, it says there are 46,284 external followed links and 240 total linking root domains. If I then go to OSE for the same site, it says there are 14 Root Domains and 686 total links. I have no idea why these numbers vary so much or how to even report them to my client. Am I missing something here? Any help would be gratefully received! Maureen
Link Explorer | | mfrgolfgti0 -
Drastic drop in LRD from OSE report has me confused... Any idea why?
We just got our report from OSE and a week ago we had over 80 LRD's with DA34/PA44 and now we see only 27 LRD's DA32/PA34? Why such a significant drop in our LRD's which I'm sure has affected everything else in the software. We checked Google Webmasters and don't see a drop in our linking URLs. We see it fluctuate all the time, but nothing like this. I'm not so much concerned with DA/PA at the moment as I know that dropped from lack of data the system can read, but why did over 60% of our LRDs disappear overnight? Anyone else seeing this happen to them? Our URL is whiteboardcreations.com
Link Explorer | | WhiteboardCreations0 -
OSE so slow!!!!
OSE so slow, Majestic and Ahrefs are kicking Moz's ass. Any plans to make it faster and BIGGER?
Link Explorer | | sophia1230