I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is Moz's backlink checker.... just... not good?
Hey everyone! Can somebody explain to me why this keeps happening: Whenever I'm trying to backlink my competitors, I typically use RavenTools. Every time, without fail, if I put that same URL into Moz's Open Site Explorer - It gives me about 1/20th of what RavenTools shows me. Sometimes it literally comes up with 2 or 3 links total. Unfortunately, RavenTools has a cap on how many backlink checks you can perform in a month - so once I've used those up, I have to start using OSE... But, it just doesn't work. Does anyone else have this issue? Thanks!
Link Explorer | | TaylorRHawkins1 -
Discrepancies between google search console and OSE
Hi google search console is showing root linking domains at 297 but OSE only shows 19 This was highlighted because OSE dropped from 50 to 19 since last scan Regards Paul
Link Explorer | | phes0 -
Learn how to use Open Site Explorer's Top Pages report to help inform your content marketing efforts. Get your Daily SEO Fix!
With the Top Pages report, you can see the pages on your site (and your competitors’) that are top performers. The pages are sorted by Page Authority - a prediction of how well a specific page will rank in search engines - and also metrics for linking root domains, inbound links, HTTP status and social shares. Be sure to watch today's Daily SEO Fix video tutorial to learn how to use Open Site Explorer's Top Pages report to analyze the competitions' content marketing efforts and to inform your own. This video is part of The Moz Daily SEO Fix tutorial series--Moz tool tips and tricks in under 2 minutes. To watch all of our videos so far, and to subscribe to future ones, make sure to visit the Daily SEO Fix channel on YouTube.
Link Explorer | | kellyjcoop3 -
What's with Moz continuously pushing back the Index Update date?
Moz seems to keep pushing back the Index update date, it was the 24th until the 24th, then it got changed to the 30th, now it is may 5th.... What is the reason for this?
Link Explorer | | mgladman1 -
Changed URL from HTTP to HTTPS - 99% of my backlinks don't know though
Hi Moz community, I've got a question about all old backlinks pointing to the http version of my site: Firstly, how it impacts my site's backlinks for SEO and secondly, why does Moz and if you know why Majestic have different metric report values for the different URLs. The Back Story Two months ago I bought an SSL for my personal domain and changed my URL from http to the https version. I 301'd it and can verify that on Majestic SEO using the old http URL. I did this sitewide for an eCommerce site that I'm working and did see a lift in traffic; that was the main reason based on Google talking about sites moving to the SSL Web. I'm No Stranger to 301s Of course all the URLs on my site have been 301'd. I used a HTTPS Redirect plugin for my WordPress site and there's been no issue. I also installed a 404 Checker plugin to log broken external links to my site where I can create a redirect right away in case the HTTPS plugin missed something along the way. I'm comfortable knowing that doing when you change the domain name for a site or just a page going from one URL to another will transfer all the link equity over time. What's Causing the Confusion What's a little confusing is that when I use tools like OSE or Majestic's Explorer, the data doesn't match. For instance in OSE, the https version of my domain has a DA of 1 and PA of 1. But, the http version of my site has a DA of 25 and PA of 36. With Majestic (BTW, please feel free to stop me from asking questions about another tool on Moz, but since we're all part of the same SEO community, I thought I'd ask it here anyway) the Trust and Citation flow values are definitely closely matched but still different values nonetheless. My Question Will I ever see the DA and PA the same for the https & http versions in the future? Does OSE catch the fact that there is a 301 redirect to the https version or does it only recognize that it redirects from http://kingrosales.com to http://www.kingrosales.com when in fact it redirects to https://www.kingrosales.com? My second question is, what about the backlinks? Is it because they are different URLs that OSE doesn't have a way to recognize this and display links from the old http version to the new https version? How will I know the true PA and DA of the https version of my site even with a perfectly executed 301 redirect? lol Let me know if you need more clarification. Thanks
Link Explorer | | KingRosales3 -
How to get backlinks from Https websites with OSE?
Hi guys, Any ideas how can we get/check the backlinks from securized websites (https) using Open Site Explorer? It seems we cannot change the protocol (http:// by default). Thanks,
Link Explorer | | Netsociety
Ben1 -
Sidebar on OSE causing problems
For the last few days a sidebar has been showing up on OSE and as a result I cannot see the social information on URLs, can someone fix this?
Link Explorer | | Eavesy0 -
How Is a Page Crawled by Moz When Moz Says 'No Links'?
As above, really. I've crawled a new client's site to find the Moz crawler has identified a handful of 404 errors. The Moz crawler says these pages have '0 linking domains', and OSE has no data for these pages. So how are these pages being crawled by Moz and what should I advise my client?
Link Explorer | | xerox4320