Moz unable to crawl my Zenfolio website
-
Hey guys,
I am attempting to optimize a website for my wife's business but Moz is unable to crawl it. Zenfolio is the web hosting service (she is a photographer).
The error message is:
**Moz was unable to crawl your site on Apr 1, 2019. **Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster. Read our troubleshooting guide.
I did read the troubleshooting guide but nothing worked.
My robots.txt file disallows a few bots, but not roger bot. Anyone have any idea what is going on? Or do I need to request server logs from Zenfolio?
Thanks
-
It appears that Zenfolio really doesn't want Moz crawling their site for some reason. They want me to jump through hoops to get it to work and, being an ultra small business, cant justify the effort to get it working.
Guess I could always migrate to another web host.
Thanks for the replies.
-
Hi OP.
Hopefully you got in touch with Dave and the Moz team, and you have got your answer!
I haven't got a direct answer but from experience of Moz and other crawler softwares, my money would be on a temporary issue with your server being unresponsive.
As per the "Moz Can't Crawl your site guide, as it states, if it can't read your robots.txt file, then "Roger" won't crawl your site.
This is my simplest explanation I have
Hopefully it's resolved soon!
P.S
I looked at Zenfolio, if it's a self-hosted CMS system, it might be worth checking they haven't got any special rules in place to block Moz and other popular crawlers
-
Hey! Dave here from the Help Team
Can you write into us at help@moz.com with the site that is having crawl issues? We can take a look and help you out.
thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can someone help me to gain Moz trust and domain authority?
Hi someone help me how to gain moz trust and domain authority for my web site. here is my web addresss: www.bassinotary.com/ please tell me how i can improve ranking for my site. please help. thanks.
Getting Started | | grbassi0 -
Crawl rate
How often does Moz crawl my website ? (I have a number of issues I believe I have fixed, and wondered if there was a manual request to re-crawl ?) Thanks. Austin.
Getting Started | | FuelDump0 -
Mozbot Can Not Crawl Entire Domain
I'm trying to crawl Redken.com in Moz Analytics and the Search Diagnostics is only crawling 4 pages. The domain uses a "select your country" the first time you visit, and it seems as though the bot is not getting beyond that (aka, not clicking on "USA") and is therefore not crawling the rest of the domain. There is no country specific URL other than redken.com. I've tried entering both "redken.com" and "www.redken.com" as the URL, but no luck. Any tips?
Getting Started | | LabeliumUSA0 -
Moz Analytics Shows isights, but none when i click
Hi, i have a campaign report that shows 8 Insights, however when i click on that link which says 8 Insights, the page is blank. Any info would be appreciated. Thanks
Getting Started | | andrewlos0 -
Moz health check for newbies
Hi I'm on the free trial, I'm finding it really useful. since I was 16 (16years ago) all I've done is cook. After 3 weeks of Moz I feel like I'm or the way to marketing my business instead of having others tell me how to do it. A while back I used to use SEO freelancers to buff my site, but recently I realized that I was not doing enough to promote my business myself, I was trying to pay others to do it for me. I goggled Soe and marketing, of course I found Moz while doing so! The content is exceptional and really goes in depth and we are now coming up with a new content strategy! The problem is that I have this gut feeling that The moz product is worth the money it asks for as I can easily identify the issues or opportunities my site has, I still feel that I lack the competence to use moz to its full potential! Is there an option to have someone skpe me and give me some tips or in sites with in my own campaign? I've spent a lot of time reading the blog content and watching the videos but this all seams to focus on how to get results but not so much on how to use the Moz console/dashboard. I've probably just missed a hole bunch of content but if not do Moz have and option to help set up your Moz analytic and Research so you can get the most relevant info to you? Any help is most welcome Kind regards Ben Horle SussexChef.com
Getting Started | | SussexChef831 -
New to using MOZ. Familiar with Google Analytics. With MOZ is there a code snippet to include on my site?
Just taken over web marketing responsibilities at my company. Will be doing some major website upgrades soon. I'm not familiar with MOZ and don't want to overwrite anything. So when setting up MOZ, is there a code snippet that goes anyplace on the site like there is with Google analytics? Thanks.
Getting Started | | NanoLumens0 -
Multiple websites -- one for each brand
I am a MOZ newb, and didn't find answer to the following: We are an enterprise with four distinct brands, each acting as a (reasonably) independent subsidiary. I want to track their performance and report on keyword rankings for the enterprise. Is Moz Analytics capable of this? In Google Analytics, for instance, we have an account for each brand, and multiple properties within each account, and so on. I use 3rd-party dashboard tools to combine multiple accounts into a single report. Can I do something similar here. Thanks in advance.
Getting Started | | afhiWebMaster0 -
Whenever I try to access campaigns in moz pro I get an error page
I recently signed-up for a new pro account. As I was adding my first subdomain everything was fine until I was asked to link to GA, when I clicked yes I got this error message: 403 Forbidden Now every time I click on set-up campaign I get taken to a page with nothing but the 403 Forbidden text.
Getting Started | | Toptal0