I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
OSE 'request CSV' for links blank
After doing the link check on a domain, got 40 or so links. Clicked Request CSV The file that is downloaded contains no links. The column headings are there but no content Did this twice and got same blank file. OSE is showing the 40 links
Link Explorer | | cbpayne0 -
Why aren't my "page social metrics" increasing?
I post a lot to Facebook & twitter, & my "page social metrics" haven't budged in 4 weeks. I even stopped using bit.ly & stated the full URL as a test. Still no change. The fb account is /getgoodgifts & twitter is /giftsing. Thoughts on why social metrics aren't increasing?
Link Explorer | | giftsing0 -
Backlinks dropped in OSE
Hi Webmaster, I just checked my website backlinks In MOZ OSE (Open Sire Explorer) tool, from the recent report history, I took the following details, June 29,2014 - 775 links
Link Explorer | | zco_seo
Aug 13,2014 - 783 links
Apr 06,2015 - 861 links
Aug 10,2015 - 880 links
Sep 16,2015 - 880 links
Feb 16,2016 - 569 links
Mar 03,2016 - 672 links
Mar 23,2016 - 55 links (Only coming from blog comments, also different targeted pages, I just removed few blog & forum links, that was around 100 only) Is there any tool issue? But In Google search Console (Google Webmasters Tool) it was saying more backlinks. But, at the same time, I checked my competitors website too, they were having more links with target page only. If anyone know the answer for this, it will be good for us. Thanks in advance,
Cheers,
Michael gyZz2b30 -
6 Months and still no PA/DA or links by Moz Explorer?
Hi, It's been 6 months and my site is still showing no PA/DA or backlinks according to moz opensite explorer. I know that it has backlinks as I created them myself, and I know its crawlable and the links is there as GWT tells me so. Also you can check for yourself on ahrefs.com. Is Moz indexed pages that much smaller then the other crawlers? The site in question is amanandvan247.com. Thanks.
Link Explorer | | Marvellous1 -
What's with Moz continuously pushing back the Index Update date?
Moz seems to keep pushing back the Index update date, it was the 24th until the 24th, then it got changed to the 30th, now it is may 5th.... What is the reason for this?
Link Explorer | | mgladman1 -
Why won't Open Site Explorer detect inbound links from big name websites?
I understand smaller, spammy sites woudn't get indexed, but some of the websites linking to mine have high domain authorities. The website is a parked subdomain.
Link Explorer | | myers3680 -
Unable to download OSE Backlink attachment. Showing error
Hi While downloading attachment of backlinks from open site explorer - facing error that something went wrong and reported to moz tech team can you resolve it pl
Link Explorer | | Modi0 -
Expired domains and OSE?
If a domain expires will it remain in OSE indefinitely and show external backlinks? Or at some point does the domain get removed from OSE?
Link Explorer | | lsilver0